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September 2023 by Belinda Lee M.
Northshore Xpress LubeFriday, September 1st, I took my car here for a simple oil change. They are close to my house & they had good reviews. They did the oil change, changed my air filter & cleaned the battery. I paid, drove up the road to Target, came out, started my car & immediately the check engine light comes on & it's making a revving sound. I have no power, the accelerator is to the floor & I drove right back to them. Thank God I made it, I got out, gave the guy my keys & said, "I have no power & my check engine light came on. It wa fine before I brought it here." He said, "It may have been where I cleaned the battery." He pulls my car in, there are 4 guys standing around it & no one knows what's wrong with it! Now it doesn't even start! This guy was in my face calling me a dumbass because I made it very clear they better fix whatever they did. My daughter was on the phone with me when this guy was being aggressive so she called the cops. This is our only means of transportation. The guy who was being aggressive called his mommy because this is a family run business, she came & was trying to convince me it was all these other things wrong with it & my car had NO issues prior to bringing it here! She threatened to call the cops on me & I informed her they were already coming! So the officer got there & tried to make sense of this mess, they refused to fix it, "mom" offered to have my car towed to a mechanic & I told her it needed to go to my house because I have my own mechanic. I was crying & told the officer, "I promise to God there was nothing wrong with my car." This kind policeman, Officer Rodriguez, sympathized with me because this just happened to a friend of his & he informed me to get in touch with the BBB. He gave me a ride home & my car came an hour later on a tow truck. Unbelievable. My boyfriend passed away in April, if he were here this would've never happened! I wouldn't have had to come to these scam artists. He did 2 oil changes on my car & a tune up! NO problem! This guy deadass laughed. I told him to stop laughing! His mommy laughed, I looked her straight in the eye & I told her to stop laughing this is NOT funny! What the actual fuck is wrong with people? I'm standing there still in my dirty ass work clothes, just paid them $100.00, my car won't start & they're laughing about it. To hell with them.UPDATE: SO as it turns out, there is a little box behind my battery, with a cable that connects from the battery to my starter. That is the computer to my car. I know now why he was laughing. That's okay, when they pay me $1,232.00 for fucking that computer up I'll be laughing, and if you want to call someone a dumbass, that would be Dennis Hall's Auto Service on Selway Road.This kid LEGIT tried to tell me that it was my fuel pump and cuz I have 200,000 miles lmmfao I was born with a vagina, but that don't make me stupid!
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July 2023 by Joseph C.
More expensive than normal, but the service is top-notch. If you just need an oil change and your car is perfectly fine, go somewhere else. If you suspect you might have issues or the car is finicky, go here.
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March 2023 by Stan Hinds
Always the best service and friendliness!
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February 2023 by john Staltaro
Although they did a good job the price to change the oil was ridiculous. Way too overpriced and expensive.
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January 2023 by Brian Hall
Friendly and quick. Been my go to place through multiple cars and years.
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December 2022 by Pat OCONNOR
Really nice folks and quick service. Highly recommend
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December 2022 by enough y'all
ALWAYS GET MY VEHICLES SERVICED THERE. Oil changes and everything checked and filled.
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November 2022 by Catherine Anne White
BUYER BEWARE! My husband just went here to change my car’s oil and 1. Received some of the worst customer service to date 2. Was charged $105 for an oil change (normally my car is about $60)…. 3. Was charged for an air filter change without the guy ever having permission to change it/asking us if we wanted it changed — refused to apologize or waive that charge. 4. Left and my car started having smoke come out of the vents (never has happened before).Will not ever be going back to this scam of a place. Buyer beware! This place is a rip off!Service: Oil change
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September 2022 by Adam Blevins
Fast, efficient, friendly, and did a professional job. Didn't try to sell me unnecessary replacement parts like many quick lube places so often do.
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September 2022 by Gertrude Finklestein
Very friendly, honest, and speedy service.
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June 2022 by Kathy Prasad
Friendly Great service!
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April 2022 by Craig Mellen
Fast friendly service. Good price!!
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December 2021 by Alexandra S.
Awesome friendly and fast service. With a comfortably clean shop and a view of the lake while I waited, I feel like it was too good to be true! Very pleased and I will be back!
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December 2021 by Dr.Patricia Davis-Wiley
Rocky and his crew are absolutely fabulous. We have to take our cars no other place.
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April 2021 by Crystal Nicholson
Charlie was great and Shannon was great to both was very helpful and friendly and fast service .
