-
November 2023 by Yvonne T
Myron was awesome! He expertly moved our POD into a location that I had serious doubts could be done, in the rain and over difficult terrain. All the while he was friendly and positive - simply delightful! We felt so lucky that he was the one that came with the POD. Thank you Mryon!
-
November 2023 by Patricia Hobart
Myron did a great job of dropping off my POD. There was a garbage disposal that was supposed to have been picked up by my builder and he had to maneuver around it. Thank you so much and please don’t forget to pick up the pod on Monday. Thank you!
-
October 2023 by Janet Lenham
A big shout out to our driver, MYRON !!!! He is the best and such a professional. The POD could not be placed down our steep driveway outside the garage as I requested. He told us he could place the POD alongside the road which was great but the door would be turned the wrong way for easy accessibility. Nothing was too much for him to make it right for us! He drove to a wider place on our little country road and was able to turn the POD around to where the door was facing our driveway when he delivered it. When he came back to pick up the POD, it was like seeing an old friend again. His big smile and positive attitude are contagious and made our day both visits!!!
-
October 2023 by Ann Nash
Very easy booking process. They communicated every step of the way. Gave estimated pick up and delivery window the day before. Called when they were on the way. Convenience of not having to be present for pick up and delivery. The drivers were very friendly, positive, and informative. Professional. No rushing to meet deadline for return.
-
October 2023 by Judy Gutierrez
Using PODS was so easy! The price was minimal considering they include storage fees as well as transport. Loading was a breeze being level with no ramps necessary. My only contact with the drivers outside of them letting me know when they were delivering or picking up was with the last driver coming to get the empty containers. Ed has some serious driving skills to line his truck up with the pods in my driveway with very little extra room to maneuver. Overall, it was such a breeze that I will use PODS for any future moves and recommend them highly to anyone I know that is moving.
-
October 2023 by Philip Rodriguez
Myron was attentive and courteous. He took time to explain how he was going to help us maximize the space in our driveway and even helped brainstorm ideas for the next delivery. 5 ⭐️ service for sure!
-
September 2023 by Diane Naylor
Myron was great! He was on time, very professional and he maneuvered that contraception like a chap! It takes a real pro to get the pod into our driveway without getting a wheel caught in the ditch!
-
September 2023 by Carl H.
The actual employee s that do the work are great problem is they aren't the ones running the show. What happens is they tell you anything needed to close the deal then they do whatever they please. When you call them to talk about it no one calls you back AND that's your only option. The people that actually carry out the work are great. I wish we had gone with uhall it was less costly. Anyway avoid these wahoos unless you like disappointment.
-
September 2023 by Adam Pierson
AVOID THIS COMPANY! AVOID THIS COMPANY!Edit on 09/16/2023. I sent the requested email to the address provided below. I still haven't heard back. It appears this company wants to make it look like they care about taking care of issues to those that read these reviews, but doesn't actually have any interest in actually doing anything but trying to look good to the public.THEY REQUESTED I EMAIL THEM TO RESOLVE THE PROBLEM SEVERAL WEEKS AGO, BUT WON'T ACTUALLY RESPOND!!! This is an all around terrible company.Edit: I sent an email as requested here, however it has thus far remained ignored.I placed an order late Saturday to have a POD dropped off. I didn't realize I wouldn't have enthusiasm time for the dumpster and the POD. I asked to cancel until the dumpster was moved. They canceled but charged a 150 fee. I asked if it could be credited to the account for when I had it dropped off in a couple of weeks. They said since I hadn't given a 3 business day notice, I had to pay the fee for any cancelation or reschedule. I pointed out it wasn't even ordered 3 days ago and technically it was ordered and canceled/rescheduled on the same business day (Monday).I told them I was still going to use them, just in a couple of weeks. They refused to work with me. I would never contact with a company like this.
-
September 2023 by Erik Gosiak
They advised that you can do everything online but I need to set my POD up through a phone teller. During my initial call I was not informed that it would take over a week to get the POD picked up once filled. Mind you they do record the dates of your move during the initial callMy stuff was delivered to a local storage facility where it sat for weeks until I had to call and ask why it was not on a truck to where we moved. I was lied to and told they had no record of it needing to be transported, YET, upon further investigation they had the original dates, addresses, locations and confirmation of cost to deliver on file.My stuff was held until I paid the entire cost. Which it then continued to sit at the warehouse until it could be picked up. AllAfter all this time, I was charged over $400 dollars for an extra months storage cost!!!!AND, what they don’t inform you and include in the initial quote is the delivery cost from original location to POD warehouse and POD warehouse to new location which costs another $1000 dollars.I will never use POD again, will never promote using POD and have already contacted the advertising firm that promotes POD on the radio.Just use U-Haul company and have total control of your delivery!!
-
August 2023 by Bill B.
Contractor ordered a container to be delivered to my house on July 23rd. They finished their work and I decided I needed to rent it an additional month. I contacted PODS customer service and they said no problem that I could continue to rent the POD, for me to just open a new account and I gave the POD number. I called back to confirm and after 40 min wait on the phone. I explained the situation and was making sure I would not receive a new container delivery. Just keep the existing one. He hung up on me and then cancelled my order!!!The contractor called me and said he got a contract from POD to sign over his account to me. He said he had other clients and didn't want the account signed over. I said I understood and the POD assured me that he didn't have to and it would be billed in my name next time. I called back and talked to a manager. She said my order was not cancelled. I said it did not show on my account information anymore. She checked with the prior customer service rep and said it was cancelled because it was the wrong price!! I told her I got a 30% discount being a new customer. She then told me to start a new order and I gave her the container number. She said I needed to talk to business services and was hung up on after the transfer.I called business services and spoke to Oliver. He said that there would be no problem with the order. Once the month ran out on the container rented by the contractor, everything would go into my name be billed. I was contacted by the local POD about delivering my new POD unit. I explained I wanted to keep the existing one. The local manager was very helpful and said he would cancel the order so I wouldn't get a new one and he would have someone from operations contact me. Kelly from operations called me and was very sympathetic and said she would try and get this resolved.I told her that I would have made other arrangements if they had told me all this in advance. Now they want me to pay $60 for notary and to get the contractor to sign a contract he was uncomfortable signing. I haven't heard back.I got a email from business services that I have to get the contract signed.I have never been treated like this by any company in my life! The rude, inept people in your customer service are unbelievable. After 9 calls, 4 emails, I am still at a loss of what to do. I guarantee I will never do business with your company again and will get your company the reviews it deserves!!
-
August 2023 by Zoe Ryan
We had an excellent experience with pods. We initially were going to use U-Haul u boxes but on our delivery day they cancelled our order and rescheduled for a different day. We were freaked out but while on the phone with U-Haul my husband called and got a quote from pods and they were able to come in time before our move. Our whole experience was easy, on time, cost effective, and they communicated so well with us. I will never use U-Haul again but would gladly use pods again.
-
August 2023 by Alyssa Weeks
I would give zero stars if I could. It was a horrible experience! There was many unexpected fees even after speaking with them and asking if I'd be charged for this or that, and was told no, I was then charged. The whole move should have costed about 6500$, by the time it was said and done I was into them for 10k or more. After they picked up my stuff, I could never get anyone on the phone to speak with. I had to do online chats to get anything accomplished. I called in to New client portal and was put on hold indefinitely or hung up on. When I requested info on the complaint department, same thing. Hung up on or put on hold for hours at a time. I would never recommend them to anyone who isn't super rich, as you will be out hundreds more than they quote you with no recourse apparently. I can't even get anyone to answer me know.
-
July 2023 by kimehall
Myron from PODS delivered out third POD to our home in Tellico Village and did a highly professional job angling the POD in our slanted driveway. He was careful to get it right and make sure the door would open to be unpacked. In addition, Myron was a friendly guy. I highly recommend him and PODS for moving!!
-
July 2023 by Marissa Hamilton
Myron was great. We just moved into a new construction and he had a lot of obstacles to work around for picking up our Pod, due to the other houses still being built in our subdivision. He was extremely friendly and professional and got the job done. Our move to a new state was much smoother thanks to Pods.