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November 2023 by Susan B.
I like Walmart in Halls! I never thought I'd say that about any Walmart, but since moving to Knoxville in 2020, and having a Walmart, and not much else nearby, I've given it a chance. Now, I have to be clear, Walmart's shelves are messy, prices are sometimes not marked, cleanliness can be lacking in some aisles, employees don't care much about anything, let alone even acknowledge you, the produce department sucks big time, but I have come to accept that. Weird, because I'm not one to lower my standards, but, I admit, I have with Walmart. Maybe it's a Halls thing. Yep, I think it is! What I do like is that Walmart has a nice variety of food items, especially in the condiments aisle. I spend more than I should on things in that aisle. Walmart has good ciabatta rolls, Baskin Robbins Rocky Road and Chocolate Chip ice cream for $3 a pint, and they have a selection of small Cheesecake Factory cheesecakes for a fair price. If I'm in the mood, I stroll around the store to kind of "window shop," Hey, like I said, there's not much else around Halls, so Walmart is my thing. I also have to admit, they have so many self-checkout registers, rarely do I have to wait in line. I never thought I'd like self checkout, but cashiers around here are s-l-o-w, no matter what store you go to! Anyways, Walmart is my go-to store. I give Walmart in Halls four stars!
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February 2023 by McKinley Bunting
My dad tried to pick up my prescription for me today and they told him it wasn’t in the system. I went back with him and the same lady that he spoke to earlier told us that there is a national shortage of my medication so they can’t fulfill my prescription. She then proceeded to tell us that it’s been all over the news and talked about a lot. I don’t watch the news and I’ve only heard one other person mention a shortage so I didn’t know the severity of it. The lady then proceeded to tell me that the alternatives are going to be hard to get as well so I should talk with my doctor about therapy. She seemed very passive aggressive the whole time and I’ve never experienced that before at this pharmacy. Although I’ve used this pharmacy since I was a child, I will not be using it again. The other employees working the pharmacy were very sweet, I just don’t want to run into this lady ever again.Got my prescription filled at my new pharmacy just hours later??
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September 2022 by Jamie Frost
Friendly and helpful staff.
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December 2021 by Joy B.
Dont deserve any stars. Customer service is terrible at this store. First of all went to exchange a gingerbread man inflatable and the lady said they can't exchange because I didn't have a box. Which on the website said I didn't need the box then she came up with the excuse they wete out of stickers. Save yourself time and just don't go to this store.
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July 2021 by Isabella H.
Employees are super friendly and always willing to help.
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May 2021 by Mike K.
This is a super sketchy WalMart... It needs a good cleaning and the shelves stocked. I was really surprised by the condition of this store.
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April 2021 by makenna r.
This used to be a great walmart. However, it has gotten to where I completely avoid the place at all costs. Tonight, i went in there with my parents to get a few items. There were barely any workers on the floor and when it was time to check out, the only registers open were self check out. A very frail elderly woman was having to do self check out because no lanes were open. she could hardly lift her things to do it. Not to mention, the lines to self checkout were outrageous. I hate to have to drive to clinton hwy or out west, but it seems that's the best option right now. Or maybe I'll stick to target. I can't keep supporting this place
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January 2021 by Dez N.
We have been using this Walmart for about 4 years now. Over that time this store has gotten progressively worse when it comes to selection and customer service. I am not sure if the reason is a corporate problem or local management. I have filled out surveys and given reviews and I am sure I am not the only person that feels this way. This store is a joke. I would love to speak to the manager about it, but good luck. The shelves here are bare most of the time. You can never find what you need... I mean common things like eggs! I have legitimately been in this store weeks in a row on different days and found the same item out of stock week after week. I have been in multiple times to return an item and been in a line of 10 + people where one person is working the service counter. Other people working the "front" are standing around while this counter is drowning. I know that the others notice this happening because I have seen other customers call them out on it and they just look away and move to a different gathering place. When you ask a passing associate for assistance they just shrug their shoulders and tell you that it isn't their department. The associates here are rude and there are definitely not enough of them... at least available. Maybe they are hiding the same way management does. I have never seen a manager in this store. Not once. I have tried calling this store multiple times and the phone is never answered. NEVER. They have gone to self check out almost exclusively. Forget having a cashier check you out. I have seen more people pushing brooms around than helping serve customers. To avoid the pandemic issues where this Walmart is not enforcing requirements to wear a mask in the stores I have been using "pick up". That way I don't have to check myself out and actually do get some service. Unfortunately, with the pickup service you come away with a ton of "unavailable" items or substituted items that really don't match your needs. I mean if they don't have it on the shelf when you physically go in then I understand that they won't have it when you order. If you are in a rush and don't check the substituted items before you get there then you automatically approve them. I have had a couple of instances where I have not received all of my items or gotten the wrong item. Luckily, the app has great customer service. This store also lets people bring in their dogs. EVERY SINGLE TIME I have physically come in someone has their "yorkie" tucked under their arm or in their purse. Animals that are OBVIOUSLY not service animals. What happened to it not being sanitary for animals to be around food? I truly believe that this is a local matter because this is the only Walmart I have seen operate this way. I have worked in retail and this place is a nightmare. Unfortunately, it is the closest to a great deal of people's home.
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June 2020 by Missy K.
What can I improve on that has already been said. Oh, I know. A missing item of extreme importance was thought to be left at the store. Thirty minutes later, a frantic call to the store resulted in making numerous calls for 10 minutes with no one answering the phone or, and this is disheartening, I ended up pressing a button to Pharmacy, as 4 other departments did not pick up including CUSTOMER SERVICE, only to have the pharmacist say she requested TWICE a supervisor/store employee to answer her announcement for someone to either answer the phone or come to her to take the phone call...NADA. Now, supposedly, you cannot TRANSFER a phone call from there to the manager--who I would call a phantom manager--because when I came back to the store 20 minutes later, HE was supposedly in a meeting along with all upper echelon personnel at 2 pm?. In fact, on the rare occasions I have frequented the store (and this will be NEVER again from now on), he's never available.More disturbing, I give credits to the following for future patrons of the WORST STORE EMPLOYEES...a Pharmacy technician, let's hope she doesn't have anything to do with dispensing pharmaceutical drugs to customers...think her name started with a 'B' I can add to that, but I won't and lastly to Isisah, who of all places works in the Customer Service Department.
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August 2018 by bettyj crowe
This is a dedicated group
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February 2018 by Tammy Martin
Wal-Mart don't have it, you don't need it.
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June 2017 by Susan A.
If you want to waste a LOT of time, then order something through the Pick Up section. I went early, man turned on the LIGHTS and then told me he hadn't clocked in. Which meant I stood there. I was to have NONE of that, so I called the store manager. Obviously ALL of the personnel don't know what or who the Store Manager is as they send me some higher up employee than they are and that's not saying MUCH, since I have long ago figured, if they found their way to work in the morning, then they have ACCOMPLISHED SOMETHING. They know less of a product than I do so I know better than to go in and ask advice. Let me back up a minute. I don't call them up to ASK if they have a certain product since the store's mgmt. in its infinite wisdom, does not provide the clerks (I said it CLERKS, not ASSOCIATES) with a walkie talkie or cell phone so the clerks have to go look and then go to the nearest phone or back to the service desk. Oh, if you want to return something at the Customer Service desk, you had better HOPE that someone isn't trying to do a money order or cash one--or if they do checks, THAT takes up an inordinate amount of time for you. No special section for the Check Cashing section. You can tell the employees hate their jobs and I'm not too sure if it isn't the shabby treatment of them from Walmart. All I know is that I pass this store en route to local businesses. As frugal as I am, I'd rather pay more at another store than be ignored, mistreated, or get HUH when I ask a question. Anyone walk in the store and start to feel depressed...that's how it felt when I USED to go there. Now I don't. Note: Quite possibly working here is a training program for State Jobs.
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February 2017 by Michelle Stevens
Convenient friendly staff
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July 2016 by karen b
You couldn't ask for better than the wonderful employees at this pharmacy! Everyone is always so kind, and helpful, and always greet you with a smile! As long as they are there I will forever be a customer.
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May 2015 by matthew woods
technical issues
