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March 2024 by R. Scott Frank
Trae, a new employee at the Kingston Pike store in West Knoxville, assisted me. He was awesome! Ask for Trae.
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March 2024 by joyce risin
Agent was very friendly and helped me out a lot Very knowledgeable
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March 2024 by Wayne G. Snodgrass III
Knowledgeable and helpful staff
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March 2024 by Barbara Hughes-Hunt
These are the sleeziest,most dishonest,under educated, moronic people I have ever had the displeasure of interacting with. Hours,weeks,months of trying to get them to correct their own mistakes to the point of arbitration!They lie,and then pass it off on someone else.. hence, the customer! Can't wait till other options are available in this area! Don't use this company.
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March 2024 by Elisa pervere
If I could give a zero, I would!! What a nightmare!!!
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March 2024 by Jessica Berno
Came into the store bc our router stopped working and I had a lot of anxiety because I work from home and within 2 seconds of walking in Cody had given us a replacement router and we were good to go. I couldn't be more thankful!
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March 2024 by James Orth
I just gave it three stars because though the wi-fi is great, the equipment is garbage. We had really kinda stopped watching cable. Mainly because our "new" box went bad. When I finally got around to swapping it out with another "new" one, got it home and it too didn't work. That was the final straw for us. Wife got a new iPhone and we switched to Verizons horrible wi-fi. The staff here are always friendly. Just the equipment sucks.
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February 2024 by Robert Bottjer
Person did not understand what I wanted
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February 2024 by steven curtis
The service socks I was hurt in an accident in another state so I wasn't home for 3 months when I got back told them I didn't have away there they told me to get a taxi or buss very rudely so now I have to pay for something I wasn't near here
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February 2024 by Dianne Stevens
They are always helpful when you walk in
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February 2024 by Justin French
We got their mobile service on a phone from our previous provider. The phone didn’t work properly with Xfinity. We spent days on the phone with Xfinity’s customer service for hours at a time as well as driving from a different town to their store multiple times trying to fix the issue. Our last visit, they finally said that the phone was just made incompatible by an “update.” Rather than try to sell us on a new phone or even apologize for the inconvenience, they just gave us a number to unlock the phone from their company and sent us on our way. We weren't rude and they weren’t rude either, but they (including the manager) were completely indifferent and had zero inclination to get us in a mobile phone that worked. There was a moment of awkward silence withthe person who helped us and their manager that conveyed to us, not my problem, I can’t do anything about that. I was completely perplexed as why that was the extent of their customer service. They didn’t even suggest getting one of their phones. Instead they just handed back our phone which they stripped from our previous provider leaving us in service limbo and in a lurch. A few days later we cancelled all of Xfinity’s services.
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February 2024 by Ken Brown
Employees in the local stores are so much more help than whoever y'all are using at your call centers.
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December 2023 by Rafael
A nice and professional place. I had an issue with a device and it was handled properly. Would recommend for service issues
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December 2023 by Elizabeth Cole
I was having an issue with my phone, went in ,and saw a line thought I would be there for a while. Britney got me in and within 10 minutes. Wonderful customer service. Thank you!!!
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December 2023 by Laura Steed
My guy Andrew was awesome! I was ready to snap, crackle and pop and he explained that I was a victim of fraud. He's got a great demeanor and very willing to help. Honestly, he saved me from going to jail because I was ready to be extra. Hats off to my guy... For real!
