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August 2025 by K Crawford
I just came into cash a check I am not a member of first horizon Bank but the young lady Likitha Mc Graw was very unprofessional. Our conversation was pleasant until she gave me back my money I know that she may have had a hard time to verify the check. And I might not have came in looking the best this but I am profoundly a person that works under St Jude Hospital and if this is the way that the people at the bank treat you by giving your money not in your hand but on the counter now I do have a problem with that and for the fact that I did not say nothing right then in there not to make a scene because of the way that I was looking this morning I would have said something but I let it go but this is another reason why I will not for any reason have an account with you all and my job glorifies y'all as being a great bank to bank with but after having the experience that I had today that would be a no simply because when you're dealing with customer service you should be able the same way that I gave you the check in your hand is the same way that you should have gave me my money back in my hand and not give it to me on the counter as if I had a disease I hope that you have at this branch You have a conversation with all of your employees about having great customer service and not giving people their money on the counter so for that I will have to give you a one star
And the cameras will notify to see that she did do such a thing and this just happened today 8/6/ 2025. And I came in about 11: 15 just left out maybe 11:20 maybe 11.23 this morning and I had a blue scarf my head
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July 2025 by Peter Neck
Stay away from this branch, Trinity. And especially Phillip Tillman.
Go to Germantown/wolfchase branch.
Never had issues there.
Also. The reply they posted is not correct. Phone number posted is not a working number
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July 2024 by S T
So thankful that i have used this branch and met Phillip. He is very knowledgable and helpful. He is friendly and able to understand what the customer needs. I actually have never met an employee of this branch who wasn’t good at their job and friendly to the customers, but especially Mr. Phillip.
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January 2024 by Jean Darnell
Staff is usually friendly but super slow on getting any drive through transaction done.
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December 2023 by Chris
I don’t bank here but only went in for a check I got and the old white lady with the cross around her neck was rude. I came really close to saying something to her at the time this happened. Luckily I don’t bank here and never would after that.
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December 2023 by Kandis Williams
Just left this bank about 20mins ago…..I normally have great relationships with banks, but my review is based on THIS location, not First Horizon but my experience with this location. Basically I received a high value check, I deposited the check at my own bank(Not first horizon) due to the deposit being on a Friday of course it’s going to take some days but my bank stated in order to lift the hold the “cleared” portion had to be done by this bank. I went to the teller, was speaking with a nice representative, as I’m asking her to let me know how long before my check clears(shows a copy of their check), she pulls up the account. She says, the funds are there but it hasn’t cleared it may clear tonight . As I proceed to ask more questions about my personal check I received, an African American older lady and a white older lady begins chiming in the conversation yelling, “We can’t give this information; this is private” Yelling at the top of their lungs! I’m looking at the two women like how dare you all enter into a conversation not concerning you and no personal information was being asked! I specifically was asking about MY personal check because I didn’t want a bounce in MY account. The level of professionalism is just absurd. I don’t know if they were doing it to try and embarrass me or what the issue was but it was very very rude and something needs to be done about this location. It’s ridiculous! The customers behind me was just staring ..because they were trying to pretty much imply I was trying to receive personal banking information when I just wanted a verification of the personal check I received. I’m a wealthy individual and for that FIRST HORIZON ON TRINITY WILL NEVER RECEIVE MY BUSINESS!
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August 2023 by Lillie Jackson
Customer service is great at this location
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August 2023 by Joshua Thomas
Million dollars- Drive thru ATM
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March 2023 by Patrick Thompson
Very helpful, Thanks!
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December 2022 by Haley Foster
There was some fraud on my account and Phillip helped me. Everything went smoothly and my lost funds were transferred back in a timely manner.
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August 2022 by Marian Reid
Great Service! Wonderful Location! Thank you!
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July 2022 by GoGo Tax19
Great service, greeted well as I entered and the staff was very helpful in completing my transactions. Specifically the Branch manager was very hands on in assisting with my loan. Thx Ms Wilson. Thank and I would highly recommend this location.
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July 2022 by Bud Garner
Courteous and knowledgable. Really ni e staff.
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March 2022 by Mackenzie Rader
Branch manager either doesn’t understand certain things or just doesnt care. I shouldn’t have to explain the same thing multiple times, or ask the same question multiple times to get a direct answer. After the merge from first Tennessee, I’ve seen a decline in customer service. I’ve dealt with it. But after this, I’m going to a different bank. The branch manager gets a very condescending attitude because she didn’t want to answer a question I guess. The associate I spoke to before her, was way more knowledgeable and actually understood what I was saying. I’ve also noticed inconsistent information on specific policies and even the branch manager couldn’t explain them to me.
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March 2022 by Roger Rowlett
I was treated like a kid. Honestly the worst encounter I've ever had at a bank. I was confused, felt very awkward and the lady made me feel stupid.
