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June 2023 by Joslyn Stuart
MIKE IS A GREAT MECHANIC
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June 2023 by Ted C.
These guys are fantastic...while my son and I were on vacation from Virginia had a caliper go bad. The squeezed my repairs into their busy schedule, completed the repairs quickly and very fairly priced. I asked if they could do a few other things while they had it and they went above and beyond. Made me feel good to spend with a local business instead of some corporate theives. Thank you so much for taking care of us.Ted Confair Fredericksburg, VA
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January 2023 by Santiago Arreola
(Translated by Google) good mechanic(Original)Bueno mecánico
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July 2022 by Michael Wallace
Called about getting work done and they hang up on you
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February 2022 by Josh Hess
Good help when i needed it
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November 2020 by Mirna Jimenez
(Translated by Google) good mechanical service(Original)buen servicio mecánico
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July 2020 by Claudia Millan
Excellent service all the time
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August 2019 by Kimmie L.
ZERO STARS. CROOKS. RUDE. After shopping at Kroger, my car wouldn't start. They were the closest repair shop so I called. Mike answered and was very nice, saying he could accommodate me after lunch. Great! Brought my car in. He said it would be a while before they could look at it so I left the car in the parking lot and took an Uber home (1:43pm). A few minutes after I got to the house, Tyler called (2:14pm) and said I needed a new fuel pump. I was quoted $460 for a highly recommended new Delfy fuel pump with warranty, ($200 for a cheap Chinese fuel pump with no warranty) plus 2.5 hours of labor at $97.50/hr. I told him I needed to discuss this with my husband before first. I hung up and called Auto Zone. I was quoted approximately $119.50 for a new Delfy fuel pump with warranty and $99 for a cheaper brand. Called Tyler back and asked him if the new fuel pump was all I needed. He said yes. I told him that I got a quote for the same exact part (with warranty) from Auto Zone for $120 and he said "really? ...I never buy from them...I get my parts from somewhere else." I told him that I couldn't afford to pay four times the amount that he was charging unless he could get me a better price. He said he'd see what he could do. I immediately called for a tow truck to take it to a mechanic on the other side of town that I trust. I called back and Mike answered. I told him that I was having the car picked up because I couldn't afford to get it fixed at this time. He seemed nice enough about it. A few minutes later, Tyler called back and told me that he was writing up an invoice for $100 and asked how I was going to pay for it. I kind of chuckled and said $100 for what? And he told me it took him an hour to diagnose my car. I told him that according to my Uber receipt and timestamp on my phone from when he called, it had been just about a half an hour and I was willing to pay him half of his hourly rate. He got extremely loud and rude and told me, "if you're going to be such a headache then forget it! You don't owe me anything! Just come get your car off my property!!" I told him I was only trying to get an fair deal, but I was cut off mid-sentence to him hanging up on me. When the tow truck driver arrived, he was rude to him as well. My car, which wouldn't start, was in the garage. They refused to help the driver move it so that he could hook it up to the tow truck. I don't know how people like that can get away with blatantly overcharging customers then turn around and being complete jerks about it when confronted.
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May 2019 by Jose Diaz
Amazing work!
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May 2019 by Crystal W.
This place is a joke! I set my appointment the morning before (so over 48 hours) and the only time was 4pm the next day. They stated in their email that they would reach out if they couldn't get to it that day. I waited and never heard so I came in around 3:30 and the guy says "oh yeah are you bringing it in tomorrow?" I was confused. He said "oh yeah we can't get to it today we close at 5 and I started to call you but didn't get around to it" SERIOUSLY?? I'm traveling 16 hours and now I have to find some place that can possibly do it or stay here extra days. DO NOT WASTE YOUR TIME. Oh and I've talked to several other mechanics who said what I needed done does not take that long and there was time for them to do it.
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September 2018 by AL H
Great work!
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June 2018 by April A.
This is the place to go!! The guy who helped me was very knowledgeable and polite. They did not take advantage of me as a female with car troubles, but rather explained how everything worked and what needed to be fixed. The owner Mike knew I was willing to fix anything that was wrong, and yet he still didn't fix anything that wasn't broken to get a few extra bucks out of me. She shop isn't filthy with magazine pictures on the walls and tool boxes like most are. Donelson Auto Clinic is professional both in their customer service and in their work. This is by far the best shop I have found in the Nashville area and I will definitely be back!
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November 2017 by James W.
UPDATE: I forgot about this review, but the app on my phone found it. So this was years ago but I ended up replacing the belt tensioner to stop the noise.
