Ascend Federal Credit Union is a trusted, member-owned financial cooperative serving Middle Tennessee. It provides a wide range of services, including mortgage and auto loans, credit cards, checking and savings accounts, retirement and investment options, youth accounts, and digital banking tools like a mobile app, online, and phone banking. Members can enjoy fee-free access to over 55,000 ATMs worldwide. The credit union emphasizes financial education through a dedicated center, seminars, budgeting tools, and scholarships, helping members become effective financial stewards. Customers appreciate the friendly and helpful staff, especially at the Elm Hill Pike location, where they find welcoming service and professional assistance. Olivia Branham, a financial services officer, is often praised for her kindness, professionalism, and quick service, whether opening accounts or assisting with loans. Many members highlight her patience and helpful advice for both their financial needs and career guidance. The overall experience at Ascend is described as family-friendly, with staff consistently providing great support and service. As a federally insured institution, Ascend offers banking without the bank, committed to serving its members with care and integrity.
Olivia explained my options to me and gave me several different choices of loans to choose from. She was extremely thorough and a top notch professional. Will return. Thanks.
May 2026
Recently visited this branch to open a joint account with my wife. Carlos Alvarez was so easy to work with, his product knowledge and attention to detail made this easy and stress free!
Thank you AFCU and thank you Carlos!
May 2026
Can’t lie best branch they have. Sharee that works the desk is the best only and will only deal with her. James p. Took good care of me and broke down every detail. 10/10 Highly recommend
