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May 2022 by Kevin Clarke
I forced to change my pick up drop off location, that added 20 miles to my full usage, I would have appreciated a discount for that.
This location has gas stations in close proximity, but they are only accessible via small roads off of a busy N/S street and on the left side of the road…. I was far more scared of getting in a accident trying to fit the 26” truck on those roads than the penalty of not filling up the gas tank. An extra $50 charge that I feel is very unfair.
Lastly, the truck itself has a habit of randomly spiking the RPM as an engine stop? Even when I was trying to go faster. The cab would also just start violently shaking while driving on a road that does not have imperfections. It was quite a horrible experience
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February 2022 by Robert Keely
Place is fine, but be advised, the 1st ave location is the old location that was destroyed by the tornado, they're now up the road at 1031 White Creek Pike
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October 2021 by Dan Puza
This location is 2 for 2 in being a major disappointment. Had a 7:30am pickup scheduled (2 weeks in advance), but apparently they never staged the truck. The location didn't open until 9am, so there was no one around to resolve the issue. I had to wait on hold with customer service for 36 minutes, and eventually was sent to another location 20 minutes away (40 minute round-trip). Then, I couldn't return the u-haul at the desired location, so had to drive another 40 minutes round-trip after a grueling day of moving.
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September 2021 by Matt Huber
Unbelievably bad experience. Worker was 30 min late to opening, service was crazy slow and they were out of almost everything (dollies, etc)
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June 2021 by Daniel P.
Late did not get the truck at the time it was scheduled for. Unprofessional and dangerous. Would not recommend to my worst enemy
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May 2021 by Tray See
Smelled like weed. Took me almost one hour to get my Uhaul. Had to teach the sales associate how to turn the computer on and off again and the entire store is in a storage container. DO NOT GO THERE. PLEASE FIND SOME PLACE ELSE TO GET YOUR UHAUL. PLEASE.
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April 2021 by Matt Hobbs
I met Arondae the local uhaul dealer and he was awesome! He was having issues with the computer not working. I could see the screen and it was completely frozen. So we just hung out while he figured out another solution. He was able to get it done on his iPhone instead. He was able to get me out quicker by creating a solution rather than just giving up and waiting for the computer to unfreeze. It was one of the best Uhaul experiences that I have had! Thanks Arondae!!??????
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February 2021 by KIM W KING
Except for having no DOLLIE and BLANKETS for my furniture everything was Ok
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February 2021 by William Pash
Nice group of people
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January 2021 by Reggie Cantrell
Beautiful wall mounted Dellway Villa Road
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January 2021 by Landon Dodd
Maurice and the crew were great! Very attentive and made moving on New Years Day a little less of a beating!
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November 2020 by Karen Jones
This u haul place on north frist is very reliable and nice that's I chose this one
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November 2020 by cordell woodard
There were excellent great customer service not a long wait and very professional
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November 2020 by Roberta Adams
Couldn't ask for a more accommodating staff
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October 2020 by Kyle Davis
Build an actual store. This location is a travesty and looks like a prison. It's also obscenely negligent to have multiple people working in a tiny shipping box of an "office" during a pandemic, let alone to ask customers to go there. The men working there were helpful and professional, but this is the worst U-haul location I've ever been in. It speaks to very poor management by the upper level of U-haul and diarespect for their customers and staff.
