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January 2024 by J R
Really friendly and helpful.
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January 2024 by Jaime Murphy
Unpleasant and Unprofessional. The guy at the front desk was annoyed that he had to help me with checkin. The app kept asking me to scan that I was at the correct location and the guy kept saying “he didn’t know what I was talking about” and he kept saying to scan the back of my license. When I showed him on the phone that wasn’t what it was asking for he was like I’ll just do it in the computer. He was shaking his head. No eye contact. When I got to the truck it smelled like smoke… there was chips, food, and cigarette butts all on the floor board. It literally looked like some opened a bag of chips stepped on it and poured it out in the floor it was that bad. When I came in to return the truck the other person was nice when I explained the condition of the truck and said he would take care of it. Overall I would never recommend this place. Please believe all the bad reviews on here because it’s 100% accurate.
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November 2023 by John Bourgeois
The gentleman who helped me when above and beyond on my behalf. So grateful for the employees at this U-Haul location!
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October 2023 by Hannah Singelyn
Horrible customer service. I went into needing either a cargo truck or a 10’ truck. They said none were available and in the lot there were tons of both. I got charged and had to get a 20’ truck which cost much more. After leaving the lot spending more than I wanted to, I went online and saw that they had several 10’ and cargo trucks available. I get it was probably a sales tactic, but awful customer service and employee was very rude. Will never rent from there again. It was just convenient because it was close to us. Next time I will take a trip farther to a different location because I will never be renting from this location again.
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October 2023 by David Guido
Trailer was fine and checkout was simple but beware because they overcharged me for several days after I returned the equipment. Please don't use this location.
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October 2023 by Mason Earls
Workers were no where to be seen when I showed up. I walk out back and they were all smoking weed. My reserved truck was not available and I wasted 20 minutes getting them to give me another truck that most likely ruined someone else reservation. They were mad at me that they had to do their job and that the truck that I reserved for that time was not there.UNBELIEVABLY BAD SERVICE AND MOST UNPROFESSIONAL STAFF I HAVE EVER DEALT WITH.
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September 2023 by Bill Vinett
This location (Wedgewood-Nashville) is the best U-Haul I’ve ever been to. They’ve helped me with my hitch, wiring, trailer, supplies, and rentals over the years. It’s the staff– knowledgeable, friendly, helpful, and patient. I’d recommend them to anyone.
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September 2023 by james
The service at this u haul is some of the worst I have ever experienced. The staff is rude and highly unprofessional. There is no sense of urgency to help customers. One employee was just chatting on the phone on a personal conversation and using foul language in front of everyone. I would recommend never using this location.
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August 2023 by Missy Rolseth
I had a u-box scheduled to to be personally packed. I received a call two days prior confirming they had it and setting an arrival time. I arrive on the day of with movers and a truck full of my items. I went inside and the employees told me that they have reservation, but there is another reservation of someone coming later to pick-up a box and only one box. No apologies whatsoever. They knew at least that entire morning they had two reservations and only one box, but they even called me two days before to confirm my reservation. They made no attempt to resolve the issue until I showed up and even then it was pulling teeth. They just kept repeating they only had one box and did not know what to tell me, despite the fact I am buying nearly $2,000 on this box.They ended up calling the Murfreesboro location who told them to send me to Madison. Not the person who was coming later to merely pick-up a box, but send the person there right now to pack a box with private movers. I drove 30 miles further, paid movers for additional time, only to get to Madison and they inform me that they have no clue what I am talking about because this Nashville location never called them. They told me the Madison location knew I was coming, but no, they just tried to punt the responsibility to Madison, without giving them a notice I was on my way.Thankfully, the Madison employees were able to work quickly, but it was an incredibly frustrating morning. I cannot believe that this location would be so careless knowing that they had an issue and just decided to wait and see what would happen. It makes no sense to send the person there right now to a different location instead of redirecting someone who had yet to arrive. They seemed disgruntled that they had to figure out what to do and again, offered no apologies or really said anything besides telling me to just go to the Madison U-Haul. I contacted customer service and they refunded me $50...after I spent at least that making multiple trips 30 miles away to pack the box, instead of 2 miles. I had to pay movers for an additional hour of time and U-Haul customer service could not be bothered. Do not expect anything you book here!
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August 2023 by Gary Sanders
This was the best rental experience I’ve had, superior service by Mario & D, quick and out the door with a tow hitch installed in 20 min.
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July 2023 by Mimi Connors
Customer service was amazing! We were having problems with our hitch and they were super accommodating and friendly throughout the whole process. Highly recommend this location.
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July 2023 by Michael S.
Local move. Needed a 9' van for our stuff. The guys were great. Everything was as needed. The van was perfect. Easy to drive. Pick-up and return were easy. I am renting again this weekend to finish the move. Thank you.
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June 2023 by Roger L. Conner
This is a bustling place with knowledgeable, friendly staff. But it’s not just trailers. They refill your propane tanks for a fraction of the cost at Kroger. And, I don’t need to run out before I get a refill!!
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June 2023 by Hans Magee
You still owe me $12.50, but I guess you need it more than me. Also, the ramp to my truck was filthy and caked in dirt. Put down the donuts, pick up a dumbbell, and treat people with respect so they don't leave 1 star reviews.
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June 2023 by Bob
Hands down the worst customer service experience that I’ve ever had and probably will ever have. U-Haul should condemn this location and just start over. 0 stars.
