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August 2023 by Brittney
I’m honestly at a loss for words but I’ll do my best. For about the last 6 months give or take, I’ve had issues every single time I try to refill my script with it being out of stock and they have to order it. This only began when CVS acquired other pharmacies’ patients / prescriptions. I had always, always had a pleasant and easy experience prior to this. It’s been a nightmare since then though. I’m VERY patient and understanding and it’s not even the long wait times that bother me. I called the pharmacy a few days ago regarding a prescription that they were yet again out of stock of, and the girl that I spoke with on Saturday 7/15/23 was beyond condescending and rude. I was calm and polite the entire time, as I fully understand it’s a difficult job. She didn’t even pull up my name or info once I explained my situation. She offered no help and said there was nothing she could do to assist. Based on her comments, she didn’t fully understand the issue to begin with but just made odd assumptions. I called multiple pharmacies in the area, including CVS Murray Ky location and they all had this specific RX in stock, and all employees made some effort to try to help me. Not sure of this person’s name, but she was working on the aforementioned date at around 10am. She is the reason I’m changing pharmacies after many many years with CVS (they used to be my favorite).
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June 2023 by Anita Hawks
Great pharmacy staff. Always friendly in the drive thru.
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June 2023 by Joanna Grathwell
The prices are cheaper than my old pharmacy but it takes over an hour to fill just 1 prescription. They have no less than 6 workers at a time and it takes them so long. If my old pharmacy would take Good RX I would change back.
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June 2023 by Lady Red's Tech Reviews
The women in the pharmacy are rude. No other words describe it, they are rude. If you call them, stop by the store, or go through the drive through, rude. It's like they have better things to do than take care of customers.
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May 2023 by mr childgrownold
So far I'm not impressed, the assistance with questions was not helpful, I looked for a specific B12 supplement and didn't find it. I went to Walmart no problem I found it right away. Had to get a COVID test for my son thankfully that was ok, except the employee couldn't answer simple questions,
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February 2023 by Gloria Monroe
Pharmacy takes a long time to fill prescriptions, definitely ask the price prior to obtaining prescription, they were quite a bit higher than a competitor for the same prescription. Employees are super , Corporate pricing needs to do comparison with competitor's in the area.
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February 2023 by Gwendolyn Cannon
Had to wait in drive thru line at least 1/2 an hour. It's this way everytime. Rx aren't ready when they have plenty of time or they don't have the mess at all. I miss Paris pharmacy. ?
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January 2023 by LaWayne Wagler
I have shopped this CVS many times without incident but last evening, 1/4/23, I stopped in to grab a couple things just before closing and the lady checking me out was visibility annoyed that I was keeping her there 2 minutes after closing. As I was checking out she kept grumbling about "the register might shut down on me because its after 9". Then 1 item didnt ring up the correct price and she was again visibility annoyed when i said something. I apologized for inconvenienceing her as I left and she just ignored me. Where did customer service go to??
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January 2023 by Phillip Wyatt
I have tried to do business here 2 different times with prescription meds the first time I was told they didn't have these meds and didn't know when he could get them the second time and different meds they had to order and wait 2 days it took over a week someone didn't order it then when they did it was a weekend so that took longer.both times they had a condescending attitude and it was 2 years apart so I went elsewhere my mom's prescriptions were transferred there when they bought out paris pharmacy. we had all kinds of problems they would tell her that they had hers ready after a 3 day wait and drive 15 miles to pick them up and theyn we get there don't have any at the store and told us to call first the next time they done that twice on 2 different meds ii nor my family will never do business at any cvs anywhere
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December 2022 by Art Green
Not open at times say closed at 7 on Saturday supposed be open till 9
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November 2022 by Lee Vaughn
Pitiful customer service. Slow and pitiful at communicating with the customer
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October 2022 by Kayla morgan
This store has great deals but the GM of this store Tracy is unbelievably rude to me and my spouse everytime we come to this store! We try to put money on our dasher direct cards and she refuses to do it every time or acts like its the system fault that she "can't" do it. We went to wallgreens and they did it no problem. So sounds like to me either she just doesn't know what shes doing or is just simply refusing to do it. Even when we have bought simple items from this store she's just been terrible it's sad cause we want to shop here but with your GM being like that we will just take our business to wallgreens. It's no wonder you only have 3.8 stars. She's not the only rude one either. We do insta carts for CVS to and the night worker that was working was rushing us the entire time we were trying to do this order even thought they still 2 hours before they closed and the whole time we were I'm the store she was complaining to everyone and anyone that was in the store that she wanted to go home. This place is just unbelievably unprofessional.
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October 2022 by ICE MAN
Your better off wating on Christmas the next year of reading this post for some reason they thought it be a good idea to buy out pharmacy when they can't even handle what they have don't even get me started on there parking lot I'm just wating for the demolition derby to start when people go to leave unsafe
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October 2022 by Wendy Rogers
CVS bought out my pharmacy and my prescriptions were transferred there. I'm still on hold after 35 minutes.
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April 2022 by Ed Ferrell
I Thought I would Try CVS VERY BIG MISTAKE!! NOT EVEN CLOSE To being as good as WALGREENS! THEY DON'T EVEN TRY TO HELP YOU.