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January 2025 by Leeann Smith
I love my bank they are friendly and helpful.
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November 2024 by Eric Zavaleta
Never had an issue. Always been efficient.
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October 2024 by Joni York
Horrible customer service combined with bankers either not being truthful or ignorant of their job. Told you need one thing, once that is provided you need something else. Then you have to wait 24-hours. After a week they have no idea what is going on.
Update: we are again back at the bank because we were told they will have things ready this afternoon. Nothing is ready!!!! This has been going on for a week. If I could rate a negative I would.
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July 2024 by laurie baldwin
Need to change hours from 9-4 to 9-5 because you do have people from out of town coming to your bank unfortunately. If you don't want to change your hours then how about putting one of your small banks back in San Angelo Texas to help us customers better.
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March 2024 by Phil AndFamily
I’m switching banks / they finally closed this dumpster fire of a location making zero BOA locations in town.
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March 2024 by Taylor R
Staff is awesome!
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March 2024 by Walter Lazo
Arrived at 4:02 after driver like a crazy person to make it before they closed....I was turned away... all I needed to do was cash my check so I could fix my truck and make it back home....Now I'm stranded here...No human empathy....Just looked at me as if I was worthless...Thank you guys....
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February 2024 by Gary F.
Horrible experience, Bank of America in general is the worst bank I've ever banked with. There is no reason to open an account and place your money in an institution that doesn't respect and honor customers.
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February 2024 by Steve Durgin
2 ATM's on site working 99% of the time.
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January 2024 by ini AK Channel
Good service, great staff, best solution.
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December 2023 by Mac Parsons
horrible service. lines out to the door and only one teller. Tried to call the location and could not get through to anyone. Tried several times to reach someone and was still not able to. Why our company continues to use this bank I have no idea.
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December 2023 by Wiley Singleton
Classic BoA. DMV feel. ATMs frequently down. Dim employees that don't want to help. Closed down 6 drive through lanes and replaced them with ONE ATM! LOL! Lame fees, useless staff... bank somewhere else.
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December 2023 by Marti V.
Checking the reviews before arriving, I was afraid they would not be of much help. Was happy to find that just the opposite was the case. Each member of the staff we encountered was friendly, knowledgeable, and most helpful.
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September 2023 by Tracy R
I would give zero stars if I could. Terrible bank. COUNT YOUR MONEY BEFORE YOU LEAVE THE BANK. They have stolen from my elderly mother and will not make it right. A teller shorted her thousands of dollars on a withdrawal. ALSO they need to count the money in front of the customer so that they can see it being counted!! Horrible bank. Honestly unreal how bad it is. Very sad. DO NOT BANK HERE.
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September 2023 by Dawn (DawnLovesDusk)
I would give them no stars if I could. They don't answer the phones. I've tried several times over several weeks and never once have I been able to get through. They closed down Abilene's other BOA location and this location closed their drive-thru. Go with another bank. Customer service with BOA has really gone downhill over the years. They want you to do everything online. Guarantee after I post this, an automatic reply will be posted asking that I contact BOA customer service through either Facebook or Twitter which is just unbelievable. For a bank to refer you to a social media site for customer service is beyond irresponsible, both for security concerns and for any of your customers who either choose not to engage in social media, don't have access to it or who may not understand it. Way to alienate a portion of your customers BOA.
