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November 2023 by Jasmine Mendoza
So grateful to these guys!! My house was still cluttered and messy but needed my furniture moved to my new place. They were so professional, kind, respectful of my things, and quick. They didn't bat an eye at my mess of a place and I really appreciated that. Communication on point from the booking to payment. Highly recommend this company to everyone! Thank you Jack and Connor!
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October 2023 by Daniel A.
I want to begin by stating that I'm awarding four stars to this company. The reason for not giving a perfect rating is that they were 2 1/2 hours late (while I was expecting at least an hour based on their estimation). What disappointed me further was the fact that they didn't contact me at my scheduled move time of 12:30. I had to reach out to them, and it took several calls to get a reasonable response. To their credit, they did make amends by offering a small discount on my move, which I appreciated.Initially, I was inclined to write off these movers, especially because I had to move the majority of my belongings out of my apartment to meet the moving deadline for my new place, something that Einstein (the company) was aware of in advance. I had only left a few larger items for the movers to handle.However, when the movers finally arrived, I was genuinely impressed by their work ethics and professionalism. They efficiently moved the remaining items and had me unpacked in my new place in less than two hours. I would recommend these movers to anyone and might even use their services again. In my opinion, it's advisable to book an early morning slot next time to avoid any delays.The only area they need to improve on is communication regarding arrival times, which would have otherwise earned them a five-star review. Their initial communications and follow-ups were excellent, but they fell short on the day of the move.
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October 2023 by Rachel Peace
The North Austin team was wonderful! The apartment complex I moved into changed my move-in date at the last minute. When I called Einstein, Nick was so nice and understanding about changing the date. Logan and Stephon were my movers. They were professional, upbeat, and also very nice. I was impressed at how easily they moved my furniture up to the third floor. This is my second time using Einstein Moving and I definitely recommend them!
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October 2023 by Sam D
I wish I could give Einstein Moving 100 stars. This move was the first time I used their services, and I will definitely be using them again for my next move. The booking process was so easy and every interaction with staff was very pleasant. This was by far the best moving experience I have ever had. Their attention to detail goes above and beyond any other moving service I have used.Christopher and Thane were my movers, and they made the process fast and easy. They were professional, polite, and very careful with my belongings. They showed up on time, and even worked so efficiently that they took less time than was quoted! They hand-wrapped every piece of furniture before loading it on the truck. These guys were the BEST movers I have ever had.I was recommended Einstein Moving by a handful of people and they did not disappoint! You have to book them for your next move!!!
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October 2023 by Veronica z
Fair pricing with good company communication, and hard working moversLee S and Corey B were the best! They worked very efficiently and handled all of my furniture and boxes with care. It was a hard move in 100⁰ heat up 3 flights of stairs and through an apartment with narrow halls and they were able to get it done in roughly the amount of time I had initially been quoted for.
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September 2023 by Crystal Fleming
Update: I was quickly contacted after my review and the situation with my damaged equipment was rectified. Updated my review to reflect this as they were 100% willing to work with me to address my issues.It’s been a month and two days since I had Einstein move me. This was my second time using them and the first time I used them the service was excellent. The second experience started out great but ended badly. I got a call saying they were available earlier because they finished their first move early which was great but they ended up showing up within the time window originally quoted to me so I didn’t actually save any time. After my stuff was moved into the truck they decided to stop and take lunch in the middle of the move. Since they were done early I don’t understand why they didn’t grab lunch before they started my move? That’s when the bad times started. After lunch one of the guys started acting really sarcastic which was off putting. That same guy also haphazardly put my boxes where ever there was space and didn’t ask where they should go (unlike the other guy) and most of the boxes were found upside down. The other guy also dropped a box of mine that had a heat press in it and it’s damaged now. That box was marked heavy and I don’t understand why he would place that box at the top of the pile of boxes on the dolly instead of being on the bottom. I also have items missing now that never made it off the truck (I took a move out video so I know this stuff wasn’t left behind). I did have other stuff that I reported to them that I thought was lost but found those items but these items that I know are missing are not in any boxes as I am fully unpacked now. I also feel like they took too long. My first move with Einstein took an hour and a half (into the apartment I just moved out of) and this move took almost 4 hours for the same amount of stuff. Sadly I don’t think I will use them again.
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August 2023 by Anthony Keen
*UPDATE* Management reached out and made it right. Couldn’t be happier with how they handled with attention, professionalism, and ensured I had a great ending experience. Special thanks to Calvin and the team!Original Review:I wanted to rate 5 stars because how nice the movers were, but they took several hours longer than estimated for a small 1 bedroom city apartment downtown. This in turn cost me several hundred dollars more. I then realized later it took so long as I was unpacking. They individually paper wrapped everything… and I mean everything. Plastic bowls/plates/cups and random cheap items, all individually wrapped with extra paper and unnecessary wastes of resources and time. I also had to drive back to my old place and grab 20+ items that were randomly left behind, thankful I did otherwise I wouldn’t have known to go back as I paid for a full service move.I still tipped well and did my best to understand, remember they have a team of 30+ movers so I may have gotten newer guys. This started out as a 6-7 hour move and they worked nearly 11 hours.
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August 2023 by Kyanna Dunn
I was recommended Einstein by my realtor and I'm so happy I stuck with them. They have fair prices and the two movers I worked with (shoutout to Robert and Matthew!) were really kind and careful with all of the furniture while also managing to move everything quickly. Their efficiency and professionalism has definitely set my standards for other moving companies.
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August 2023 by Cristina Y
This was our first time hiring professional movers and we didn’t know what to expect. Should we wrap and pack the TVs? Should we roll up our rugs? Should we move down all the furniture from the second floor? We read the FAQs religiously and each time we had a question we sent a text and received a speedy response back with a detailed answer.We expected our move to cost around $4k given the distance and size of our home and we ended up paying half (not including the well deserved gratuity). We were pleasantly surprised.On the day of the move the guys arrived right on time and with an extremely positive attitude. They were super friendly, professional and just all around great group of guys that made our move an easy and smooth process. They wrapped and packed our furniture well and took great care not to leave a single scratch or scuff in our walls, doors or furniture.Our team of guys were: Logan C, Tyler R, Matthew B, Alexander D and George B.The guys were joking and laughing the whole time even with a 110* degree summer heat. Not once did I hear them complain about anything. Each time I asked a question or directed them for the placement of our furniture they responded with a smile.We loved working with Einstein Moving and the group of guys that helped our move. Will definitely recommend them to anyone that asks.
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August 2023 by Tim Reid
We used Einstein to move last weekend after friends said they had done a great job for them in the past. And Einstein didn't disappoint, our movers turned up early and worked hard to get the move completed within the expected time period. Shout out to Christian and Jack for making it super easy and stress free. They had great communication and worked well as a team. We would highly recommend Einstein and Christian and Jack to help you with your move.
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August 2023 by Amy Woodell
Lukas, Matt, Aidan and Sam were great. Very professional, very pleasant. They were very careful with furniture and our new home's floors. They worked hard and non stop. Lukas walked me through the contract, when they would break for lunch (& be off the clock), and he asked for our feedback at key moments. Very helpful as we haven't moved in years! I also appreciated how detail oriented Einstein's was pre move. I also appreciated how easy it was to communication w Einstein's before the move every time I had questions. Thank you!
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August 2023 by Harrison Adams
Aiden and Christopher were phenomenal movers. They arrived on time, did a walk through, and got right to work, making sure to give attention to detail, not cutting corners, but working honestly and taking care of each piece of furniture moved while also keeping track of time. All my furniture was wrapped professionally, nothing was damaged, not even scuff marks on floors or walls. They were friendly and personable, and I’d highly recommend Einstein Movers to anyone looking for a stress-free and efficient move.
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August 2023 by David Nicoll
Had 2 movers and we did go over our estimated time by a few hours, but this was probably the easiest move I have had. The movers were receptive to requests and direction. Some items were damaged, but the movers made note of it all before they left and I got a response from their customer service team the following day. They covered the cost to replace items that were damaged and I got the check in the mail 3 days later. There was some damage done to the paint in my apartment, but customer service said once we move out and if the complex charges us, to reach back out to them and they would cover the cost.I had a great experience with the Einstein Moving Company and would recommend them to anyone.Thanks for a great move Einsteins!!!
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August 2023 by Robert Gold
Einstein Moving Company is so PROFESSIONAL!! We moved from one 4BR house to another 3BR house across North Austin for a reasonable price. They came on time with a huge truck and two guys that must've been ex-NFL stars (they were massive). I mean, one guy literally wrapped an entire buffet table by himself. And they were really kind - making our move super fast (about 6 hours) and easy (for me and my wife). They even deconstructed and reconstructed our bed frames! I'd hire them again in a heartbeat.
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August 2023 by Jay M.
I've had them move my family twice. Third time approaching. They've taken notes and gotten better each time. That's a good sign they're running the company more responsibly than most.