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December 2023 by Kimberly S.
Not the cleanest, and it definitely needs maintenance. It will do if you need a cheaper place to stay the night. However, we will not be back.
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December 2023 by Edison Sanon
The check-in and check out are perfectly fine. Staff was very friendly. The only issue was the location of the handicap room which was in the back of the hotel and in this instance being in a walker made it challenging.Overall location is fine and relatively safe as long as you stay on property. Will want to try some of the nearby restaurants including one right next to the property.
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December 2023 by Garrett Thompson
The black chick with the braids refused to let me check out and check back in for an extra day with a booking thru a third party because I didn't pay for a "deluxe" king bed. Even tho we'd been staying in the same room for almost a week. Most of the other staff members were great and very helpful.
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December 2023 by Makunde George Martin
its a motel, you get what you pay for. My room had roaches in it would not recommend.also the pull out bed from the couch had odd red stains on it, almost like it was blood, but maybe it was juice. regardless very off putting
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December 2023 by Tamsen Reid
The staff was extremely helpful and I have nothing but positive things to say about everyone I interacted with. However, the hotel itself is in awful condition. There are many years of grime built up on the doors, walls and floors. I felt extremely uncomfortable being here and was worried about bugs the entire time. I could hear the road non stop and this was not an area I felt super comfortable walking around alone.I would not recommend anyone stay here purely based on the lack of upkeep and cleanliness here.Safety: Poor location with poor lighting through the parking lot and walkways.
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December 2023 by Jenn Tedder
The bathroom had bugs and roaches in it. Made it hard to shower. The plug-ins were so loose that cords wouldn't stay in it. Pictures definitely do NOT match the rooms or outside of the building. The tub was extremely clogged. No water pressure in the shower. Definitely wouldn't recommend this La Quinta. We have had good luck with other La Quinta hotels though.
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November 2023 by Tabitha Bachleda
Room was clean. Parking lot was accessible and safe. Breakfast selection was good. Staff was especially exceptional. Alyssa went above and beyond to make us feel at home! Thank you so much for your great customer service!
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November 2023 by Leslie Miranda
You can hear everything around you, carpet wasn't clean, found roaches in the room. Also the toilet paper was left from the previous people instead of a new roll. But room service would come by every morning. Room was a good size.
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November 2023 by chris richie
Edit: even though were told ahead of time we could park here the manager Jae called the cops on us lolEdit 2: it appears the staff is trained to call the cops in a situation where a complaint will take place, because the hotel policy is they will not take a compaint about a staff member if the cops are called. Their response was "I know this is difficult to hear"We stayed here 2 nights, and not only were the rooms awful (bathroom door won't close, dripping faucets, moldy bathroom) but the lady at the front desk Jae is the worst part of ever stepping foot in Austin. My wife has a medical condition and walked into the lobby after checking out to use the restroom. She was immediately aggressive and wouldn't let her use the lobby restroom. We told her we used the restroom when we checked in and she said she'd look at cameras to write up that other employee and she would make sure our car was towed since we were still here after checking out. The lobby restroom does NOT say employees only, but that is what she was claiming (again, we had already used this restroom).
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September 2023 by Quentin Regos
They do not provide do not disturb door tags which can result in quite un pleasant exchange with cleaning staff. Cleaning probably has no idea when people checked in or are checking out. Got in late 8:30am after driving 2 days. Last thing i needed was angry banging on my door an hour later that went in for hours until i half naked jumped to the door to communicate what probably can’t be heard that “no thank you” everyday. The stay minus this avoidable detail in a lack of communication was fine. For the future we all deserve better even the cleaning ladies.
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September 2023 by GG GLASS Company LLC
The front desk lady Jae, I believe her name is that because she even turned her name badge around so I wouldn't get her name, she was very rude. Made a reservation for tonight on the reservation line because front desk personnel Jae didn't want to give me another room stating there weren't any more rooms. In which she was lying. My employees & I have been staying here since Sunday 09/10/23, and she told me I couldn't stay and canceled my reservation just because she wanted to. Called again to reserve a room thru the phone to get the room again, and the lady on the reservation line helped me get another room. When I went back to the front desk, she was rude again and told me this was going to be last night at that hotel and I couldn't come back. Ya'll shouldn't have front desk personnel that act that way with the customers. Such bad customer service. In the future, I won't be staying or coming back to this hotel due to unprofessional staff.
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August 2023 by Robert B.
BEDBUGS!!!! Me and my girlfriend staying in Austin for a couple nights and we get all comfy after fighting off a few flies and beetles.... And then we see BEDBUGS CRAWLING FROM THE HEADBOARD.... Dont stay here!!
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August 2023 by Tony Kross
The refrigerator would not stay closed the toilet is very low to the ground and you must put up a $50 deposit until you check out. The TV was giving us an issue had to be connected to your phone and didn't work properly.Rooms: Bad smell and small refrigerator did close which caused food to spoil.
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July 2023 by Kenneth Ball
I want to be clear that the three star on the rooms had nothing to do with the staff. The entirety of the staff, every single member with whom I had contact, was absolutely amazing and friendly and helpful. I would absolutely recommend a stay at this hotel.I issues are the A/C only went to 65°, the TV did not work correctly, the toilet seat was loose and nearly caused me to fall off, the remote batteries were dead and the in room refrigerator had leftovers from the previous guest. All of these issues were immediately addressed and fixed by the staff (except the leftovers which I disposed of) and my stay was pleasant.
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July 2023 by karen gonzalez
We booked this hotel because its location, but the rooms are nasty. We found bedbugs in our bed and when called front desk the receptionist gave us attitude when we asked for a refund, she said you can do whatever you want when we mentioned that we were leaving because we didn't wanted for our family to sleep there. When my husband she changed her voice and showed sympathy(fake). Never going back, they didn't even offered a solution.Rooms: Found bedbugs and carpets were filthy.
