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February 2024 by Richard Benavides
Really bad customer service!!! They have attitudes and dont care if they disrespect you
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February 2024 by Andre Mason
Great price on a jack thank you
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January 2024 by priscilla prange
This is a kind honest establishment. They answered their phones quickly and politely. A HUGE shout out to Ethan for his outstanding service!
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November 2023 by Omar Sanchez
Alex is always on point getting me right with my 72 Chevy
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November 2023 by BHAVEN PAREKH
Good place for affordable buying.
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November 2023 by Lp berserker
I come here to drop off something for UPS they tell me that they can't take it because it looks like it's over 10 lb but when I go to any other location they never said anything like that they just didn't want to take it because they're lazy.
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September 2023 by Nina Reyes
Just want to stop by and give Loyd a 5⭐️ review. He was the most honest and helpful man in the store. I took my company vehicles and he helped me and my employees vehicles get exactly what we needed. Initially a very rood lady was helping me. Thankfully Loyd stepped in to assist us. Give this man a raise ??
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September 2023 by CYNTHIA LEDEZMA
Loyd at Advance Auto Parts provided exceptional assistance when I needed help with my car battery. His extensive knowledge and expertise allowed him to quickly diagnose the issue and recommend the perfect replacement. Not only did he patiently explain the installation process, but he also went above and beyond by offering useful tips to ensure optimal battery performance in the future. Loyd's friendly and helpful nature made my experience at Advance Auto Parts truly remarkable.
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September 2023 by Keri Wilson
Loyd,I recently had the pleasure of interacting with Loyd at Advance Auto Parts, and I must say that his customer service skills exceeded all expectations. Loyd proved to be an exceptional representative of the company, displaying outstanding professionalism, knowledge, and a genuine commitment to providing the best customer experience.Loyd's knowledge and expertise in automotive parts and repairs were truly impressive. He effortlessly answered all of my inquiries, providing accurate and comprehensive information. His ability to explain complex concepts in a clear and understandable manner was commendable. Loyd's guidance and recommendations were invaluable in helping me find the right parts for my specific needs.What truly stood out about Loyd was his remarkable customer-centric attitude. From the moment I approached him for assistance, he greeted me with a warm and friendly demeanor. Loyd demonstrated genuine care for my concerns and was dedicated to finding the best solutions for me. His patience and willingness to go the extra mile were evident throughout our interaction.I was particularly impressed by Loyd's ability to provide creative solutions to my automotive challenges. He offered alternative options and suggestions that I hadn't considered before, showcasing his innovative thinking and problem-solving skills. Loyd's recommendations were not only practical but also reflected his deep understanding of the products available at Advance Auto Parts.Furthermore, Loyd's responsiveness and efficiency were truly remarkable. He promptly addressed all of my questions and concerns, ensuring that I never felt neglected or rushed. His attention to detail and thoroughness in finding the right information further highlighted his commitment to exceptional customer service.Overall, I cannot praise Loyd's customer service enough. His professionalism, knowledge, and friendly nature make him an invaluable asset to Advance Auto Parts. Loyd's dedication to providing outstanding customer experiences sets him apart, making him a standout representative of the company. I am genuinely grateful for the exceptional service he provided, and I would highly recommend seeking his assistance for any automotive needs at Advance Auto Parts.
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September 2023 by Mill Valley
Wasn't going to do a review but after reading some of the others, don't mind if I do! If could rate 0 I would the service there is bad. Didn't catch a name but will call her Ms. 8years (hint she told me she's been there 8years) is very rude and disrespectful. I went in to get some brakes that I had under warranty. She ask me where was brakes I told her on car I would like to purchase them and return once I change which pissed her off as if it's not a common thing. She then goes to tell me you just got these last February (as if February hasn't came and left again making it a year and a half on a daily commuter) and that you can't just change out brakes because you want to they have to be defected some way. Lady sale me the brakes I have under warranty please so I can go. Needless to say change brakes go back next day and she wouldn't return saying that one of them was to close to metal to metal and void warranty. Make it make sense you just told me I couldn't change if wasn't defected but won't change out a defected on. She wanted to argue but not me simply got brakes and left her standing there fussing to her laughing coworker about someone telling her how to do her job after 8yrs.....after reading some of the reviews I just knew it was the same Hispanic lady others mentioned....also the laughing coworker lipped to me bring them back in morning she be tripping.
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September 2023 by Johnny Beard
I wouldn't advise you to shop at this store very rood manager, return policy very shady.The products are cheap ,cheap not trust worthy and if they sell you the wrong product, your pretty much screwed.Go with auto zone or oriellies
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August 2023 by Kimberlee Wigglesworth
Loyd provided service above and beyond anything we could have hoped for getting us the parts we needed when stranded in a parking lot on a Sunday after many other parts stores said it wasn't possible to get what we needed until tomorrow. He was amazing!! Even brought the part to us. We are 15 hours from home and he made if possible for us to get back on the road and on our way home! Thank you isn't enough to express our gratitude for his service and dedication! Thank you Lloyd!!
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July 2023 by Denise Nicole
Yesterday (July 9th) at around 2 pm we called the Balch Springs location to get information on a battery warranty. The lady who answered the phone was very rude to us. She argued with my father , was very rude, yelled at us and then hung the phone up. When I called back she continued to argue with me , refused to give her name but said she was the store manager.She then hung the phone up on me as well. I am unsure if this the how Advanced Auto like to conduct business, but her attitude was an embarrassment to the company and she should be written up.
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July 2023 by Francisco Rdz
Would not recommend had bad experience the girl on the counter had a bad attitude Hispanic girl didn't get her name, but i will not go back to that store never again.
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July 2023 by D N
Yesterday (July 9th) at around 2 pm we called the Balch Springs location to get information on a battery warranty. The lady who answered the phone was very rude to us. She argued with my father , was very rude, yelled at us and then hung the phone up. When I called back she continued to argue with me , refused to give her name but said she was the store manager.She then hung the phone up on me as well. I am unsure if this the how Advanced Auto like to conduct business, but her attitude was an embarrassment to the company and she should be written up.
