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February 2024 by CP Wilkins
I came into the store to get an estimate for a new line. The associate Jessica proceeded to get our information and actually opened a new account that we DID NOT ask for. When we got the estimate we told her that we would think about it. She did not say that she had opened a new account and turned off the service on the phone! SAID NOTHING. We went to T-Mobile got a LOWER estimate and started to transfer the phone and couldn’t because ATT opened an account. We went back to ATT spoke to the manager Kim to reopen the account. She reopened the account but ATT couldn’t give us a transfer pin because we had to wait 24 hours per Kim. WRONG information we had to wait 48 hours. Went back 48 hours and still the system would not allow us to get a transfer pin! We have to wait ANOTHER 48 hours 4 days now!!! So T-Mobile showing great customer service is holding an old phone that should have been turned in for 4 days. Tomorrow 2/22 is 4 days. ATT store 11939 Lake June Balch Springs, TX. Kim the manager bad service Jessica associate worse customer service. Please train your associates!! Already filed a complaint waiting to escalate.
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February 2024 by victor daniel camacaro
Excellent
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February 2024 by Oscar Jimenez
Manager very professional and helped with charger not working. Att has a year warranty with their brand products very convenient.
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February 2024 by gerardo garcia
Very bad service, they lost the cell phone I exchanged and now they just say that they have no record of the changeDefinitely I will to swap all my services to t mobile ???How is possible that a store of that magnitude does not have records of the contracts or sales they make
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February 2024 by Valerie Wilson
Great customer service
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February 2024 by Alfredo Oliva
Good kind people
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January 2024 by Cavalier
Beyond pissed. I didn’t know this was a franchise store but that explains why it’s so small. I came here and bought an ipad. All 3 that helped with this failed to notify me that I could return the device within 14days after purchasing if I no longer wanted it. I spent over an hour verifying my social & identification to create an account & found out they generated their own SSN under my name and address and didn’t even ask me what I wanted as a PIN number to access the account. Leaving me locked out of the account. So therefore every time I called to pay my bill they could never find anything under my name, or ssn. Thankfully I went into a AT&T store in mesquite that’s not a franchise and was able to find out the ones that helped with the account setup also put in the wrong email address & seen that whatever ssn they generated ended in 1111.
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December 2023 by Amira Al
This is good
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December 2023 by Jessica Dickison
The people are very rude. All Hispanic people and they are only nice to their own people. The lady wouldn't even assist me to the machine to pay on my bill. Another African American women who was a customer helped me.
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November 2023 by Dana Houston
This is a great AT&T store, Christine S. Was so helpful, she was very polite, I was able to explain everything that was going on with my service and she helped me make a decision that best fit me, very professional and has great customer service.. I strongly recommend this store if you want great customer service, and not a long wait..??
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August 2023 by jackie greer
They were great, helpful.
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August 2023 by James Tipton
Amazing service, knowledgeable people and great customer service
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July 2023 by Marisela Figueroa
Good customer service. I was greeted when I came in the door. The girl who helped us was very knowledgeable.
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April 2023 by Nina Reyes
My husband and I arrived to the facility and were quickly greeted. The young lady that assisted us answers all of our questions. Made it easy for us to understand. Excellent service ⭐️⭐️⭐️⭐️⭐️
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January 2023 by Thessia Rz
We appreciate the customer service the employee offered. She help us change providers and answered any questions we had about the AT&T plans coverages.
