Hi-Way Auto Inc. is an auto parts supplier and used car lot described as an awesome place by many customers. Reviews from local mechanics highlight it as a great place to get parts, often having what no one else has at prices that beat anybody else's. The front office staff receives praise for being great, quick, and willing to help, with customer service noted as great. The organization of the place is also impressive. However, one significant criticism involves shipping and logistics. A business customer reported a major delay where an axle order took eleven business days instead of the estimated three, causing considerable downtime. There was also a mix-up where a part runner drove hours to pick up an axle that was reportedly missing, only to be told it had been there the whole time later that day, resulting in six hours of lost drive time. This experience has led to a call for updated processes to mitigate downtime for customers. Overall, the business is viewed as having pretty straightforward and good people, with many stating they will definitely recommend them.
