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March 2024 by Nicole Lewis
I placed an order on yesterday and it was delivered before noon on today! The communication and customer service was excellent! any questions or concerns I had about my mom’s order were answered. I was a bit skeptical due to previous reviews but my mom enjoyed her birthday surprise! Thank you!!
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February 2024 by Karen Franco
Placed order since 9am and order has not been delivered. Called Cedar Hill location, spoke with Alma, and rudely told me “it’s still in office that’s all I know” I asked if she would find out for me and denied my request. I asked if this if this is the customer service she provides for customers that pay a lot of money to their loved ones and she said yes. Then I asked if she would respond the same way if it were someone else, she said “just you” very poor customer service and she should receive better training. Please cancel I will never recommend this place to anyone.
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February 2024 by SavageBeast318
Had a really bad customer service experience I won't be going back. So long story short I made an order for pick for 930. I called at 940 to see what was going on because I didn't get any notification that it was ready. So a young lady assured me that she would give me a call to let me know my order was ready. Alma the one responsible didn't get there until after that and said my order was ready by 10. I didn't get a call, email, and the website didn't update at all. Came in to pick up my order at 12 10 . And the reason per what the young lady said I must've forgot. I'm not kidding her words exactly. So yea never again.
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February 2024 by Krystal C
I placed an order for a Valentine's Day edible arrangement well in advance, expecting it to arrive by 5 pm. However, it wasn't delivered until after 9 pm, completely ruining the surprise and creating unnecessary stress.To make matters worse, my attempts to reach customer service were unsuccessful. Calls went unanswered, and I was left on hold for over 40 minutes with no resolution. Considering the premium price I paid ($70+), the lack of communication and significant delay were incredibly unprofessional and disrespectful, especially on a holiday known for timely deliveries.Overall, I'm extremely disappointed with this experience. Not only did it fall short of expectations, but it also lacked the basic courtesy of keeping me informed. I would strongly advise against using this service, especially for important occasions.
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February 2024 by jesus ibarra
Very bad service and very poor quality of the product not very happyJust lost another customer
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February 2024 by ricky parks
I ordered a Valentine gift online and call to confirm they would deliver on 2/14/24. They did not deliver and refused to make it right the next day.
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February 2024 by Princess Dupor
Never again! I don't care if it is a national holiday, This was the worse location. The whole day is completely over before getting a delivery. Rep even said out their own mouth , how "Business Orders" are much important in their words.. Residential Orders is not important to them!!! My spouse went to pick up his order, and inquired about my order that i paid extra for delivery, then all of sudden. What i paid for , weeks in advance was delivered at almost 8pm while my husband is in the store ??? you think about that real good!!! = they could have been got this order out to my home ! Never again..!.... I will drive all the way to Mansfield/Grand Prairie before I give this location another chance! Believe that ! Trash in Customer service! I said it and will not take it back... My husband advised they did him like this before , delivery at 10pm AT NIGHT ! ... If you want a celebration for someone to fail and the day to be practically over before they enjoy Delicious fruit/gift , then this is the store who will do just that for you ... If you don't have enough help to be able to do things like it should be done, Then shut the location down!!! ? .. 1 thing for sure, they won't have this chance again with us ... ?
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February 2024 by Cristal Ramirez
I never received my order I was charged and not given an order number I called 3 days ahead of time to make sure the arrangement would be delivered before 2pm they assures me it would . This is my second time dealing with the same issue different occasion . Learned my lesson today I don’t recommend anyone else wasting their time with this place I will order my stuff from small business next time
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February 2024 by Tiska Gibbs
I usually don’t leave reviews but I’m very big on customer service and accountability.I’ll try to make it short as I can. I ordered a birthday bundle for my mom. I paid the EXTRA same day delivery price.We waited on the gift to arrive all day until about 7:30pmWe received an email saying “they attempted “. We called and of course they were close.Called the next day and spoke with store manager Euma.1st - she said no one answered the door. I asked her to verify that statement with her driver because there were 4 people home all day.2nd- she said he said he couldn’t get into the gates…..The gates are broken. So it’s full access to the complex3rd- she said he went to building 20…..There is no building 20 in the complex4th- “HE” said he was confused because it was 3 apartments next to each otherSo at this point the non delivery is their fault and one of them is lying.I asked her why didn’t they just call. She said they did. She said he called the number from my PayPal account. This let me know they were lying because why not call the number that’s clear as day on the contact form that they make you fill out before placing the order. The only number that’s listed on my receipt.So she did not want to refund my money. She said her driver doesn’t lie to her. So to me, that means she’s calling ME the liar. I can only assume they’re stealing delivery funds because edible pays delivery for next day delivery. So if they waited a day he would’ve gotten paid for two deliveries. She said she could give me a portion back. I never received anything and it’s yall fault, I need ALL. my money back. So I had to file a dispute and my mother NEVER got her gift.The whole situation was THEIR fault and the situation could have been easily solved. This is the 3rd time I’ve had bad service at this location. I didn’t write reviews on the last because it was big holidays and I’m sure they were swamped but stealing my money is unacceptable!
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December 2023 by Carlos Dannenberg
Great place and great variety. Only thing I wish to give them a 5 stars is, that the delivery drivers were more courteous and more careful with the product they deliver. If you go get it in person, it’s arranged perfect, when ask to have it delivered, 1 star. And is not the first time I get approached aggressively by one of this drivers. Do they know they drive a company vehicle with decals all over????
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December 2023 by Kree Summer
I received a phone call and a knock at my door and I was surprised with Edible Arrangements. I received a dozen of chocolate covered strawberries, teddy bear, and balloons. Everything was good ? and the customer service was excellent. My ex lover decided to surprise me on a special occasion. lol I remember my nail tech seen us on FaceTime in the morning while I was getting my feet done.. The strawberries was sweet and big!!
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December 2023 by Macey Jones
I do not recommend. Customer service here is piss poor and manager Cynthia has terrible attitude. Order was not fresh and fruit was not sweet very bland and inedible. I have ordered gifts for family and friends for years via edible arrangements and this will be my LAST considering the mistreatment and tackiness via this franchise. Save your money and do NOT purchase from this location.
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October 2023 by jose gonzalez
Please refrain from choosing this location. Contacted them because I was not happy with delivery and product, and no reasonable resolution was proposed. Flowers given were not appealing, and they chose to sell them anyway. It's a shame you choose their business to surprise loved ones but don't achieve the intended surprise.
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July 2023 by Aarika Dulaney
The staff was efficient in getting my fruit for me and my husband. The M&M mini strawberries are amazing and I hope they stay long term. The staff did amazing on the look and taste of the fruit!
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July 2023 by Gorgeous Summer
Edible Arrangements did a wonderful job delivering me chocolate covered strawberries with balloons, and teddy bear. The woman who called my phone was beyond sweet. She arrive with everything and I was so surprised at the time but I was filled with smiles and comfort. The fruit was beyond good and cold. The white chocolate melt into my soul, the strawberries was big and so damn scrumptious.This experience was the best I must say. The lady was a sweetheart and was excited delivering to the area. Thanks McScotty
