-
February 2024 by Faviola Campos
The last week, I had a bad experience with one of the employees at this place. When we arrived, we just saw the attitude of the front lady, we still registered our dog for a "Pawcuire". We always take our Dog to the same store. The front desk lady put the leash around her neck and my dog didn't want to walk with her, I pretended to accompany her to walk and she spoke loudly to me, telling me that I couldn't pass and she pulled our Dog very hard by the neck. I wasn't going to pass, I just wanted our dog just to follow Her to start walking, and told her not to pull our Dog like that. She just moved her face from side to side. Before any of this happens we explain to the Front Lady that our Dog is sensitive in her paws, especially the front ones. When she started working with our Dog, she started to raise her paws a lot, our Dog felt uncomfortable with her. This employee cut the rear paws without problems. But when we started with the ones in front, she was holding them in a very uncomfortable and twisting position of the paws, she was hurting our Dog. The person spoke loudly to my dog saying: “No ma'am”. My dog was uncomfortable and she grabbed our Dog this time more aggressively, my dog turned around and bumped her nose into her hand. The woman said: “She won't let me, and she bit me.” Our Dog was at the front table, and we were sitting in the waiting area, and she never bit her. She has never bitten anyone, Our Dos has been trained as a Service Dog, and she always travels with me, being at airports, hotels, restaurants, and public places. We have taken it many times, to the same service. If this "bite" had been true, she would at least have shown me the “bite” and the lady didn't even have saliva on her arm. The staff in any Pet environment must not just be trained correctly, they must also have passion for their work. If you don't like your job, look for one where you can work without being in a bad mood. We have all had a bad day but it is not fair to mistreat a defenseless being. I will never take my dog to this place again. As a dog parent, to all Pet owners, always be attentive and look for reviews of the place where you are going to leave them. Good day.
-
January 2024 by Kevin Thompson
A very clean store and competitive prices.
-
January 2024 by Jeremy Grimes
Lots of really neat pet stuff. The only place in town that carries the treats our dog really likes. Staff was very friendly.
-
January 2024 by Blanca Rivera
Good service
-
January 2024 by William Allen
Great experience and the associates helped me out a lot
-
January 2024 by Kimberly Jeffers
I love the various supplies for all the pets, but they lose a star for the poor fish keeping-there was at least 1 dead fish, either floating up at the top of the tank or decomposing on the bottom, in nearly every single tank. The beta fish are kept in tiny cups they can barely turn around in and even though they're only kept 1 per cup, there were still dead ones floating in some of them! Other than the lack of attention to the dead fishes, they're great though
-
January 2024 by Mrs. Queen Key
Clean, conveniently located, staff was friendly.Overall, I enjoyed the experience
-
January 2024 by Jeanine Batiste
Very quiet place to shop for pets supplies with awesome staff to help.
-
January 2024 by Cheryl Johnson-Williams
Great customer service
-
January 2024 by Nancy Vidro
They take good care of my Dog.
-
December 2023 by Jazmin Rodriguez
I took my dog for a grooming appointment and 1.5 hrs later I get a call saying that they can’t do my dogs grooming because he has severe diarrhea and the lady on the phone said to bring him in when it was slower when I had the appointment already there!!!. I show up to the place after being told to pick him up and I was told all they did to him was brush him. So you took 1.5 hours just brushing? And my dog did not have diarrhea before going in. Then they just said they couldn’t do it and did not even offer to reschedule or anything… last time I am going to this location
-
December 2023 by Jason Ukandu
I was greeted when I walked in and that was the last customer service I received while inside. No one working the fish department. A lot of dead fish in the tanks. In addition to an already poor selection of fish actually in stock. Cashier asked how my visit was but it was over at that point.
-
November 2023 by Mekiyah Williams
Horrible horrible service ! If you love your dog and you’re a good pet parent, I wouldn’t take my dog here. I was told to have my dog sedated by a vet in order for my dog to be groomed because he was “ scared of the supplies “ they used to attempt to groom him. They started shaving my dog hair on one side and called me not even 15min later to come pick him up because “ they couldn’t do it”. Please DONT COME HERE FOR GROOMING SERVICES ! ! I would have posted a picture but my poor dog looked so much of a mess I couldn’t even stand to take one !
-
October 2023 by Shaka TheWanderer
Puumba!! Our skinny pig girl is everything and so happy. She's still adjusting but it's going very well. Thank you for making it easy to love on her!
-
October 2023 by Catherine Orcutt
They had what I was looking for, no line checking out. Nice, clean store.
