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June 2023 by Bre'Annah Taylor
This was probably the worse experience I've had with a bank.
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October 2022 by Anthony Daniels
Blonde guy (very feminine) and a rather large woman had awful customer service. Caught her in a lie; and he was nice enough to make an exception for me - for something I do once a month . Then said I can go to the other location; apparently this bank has different rules for each location. Very strange.
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October 2022 by Patti Woods
This bank is the best there is! I love that I can anything at Walmart and go to the bank! They are a bit slow, but they are accurate.
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July 2022 by James Mathews
Went there they was like we can only give you $200 i was like wth ? kinda scary when u can't take your money out the bank. But she did say It politely
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May 2022 by Laura Lauraaa
Teller was taking her sweet time helping new hire when i needed to hurry up nd go to work
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December 2021 by Shirilyn Dykes (Shiry)
The worst bank to EVER! They hold your check deposit for 7 days. They charge higher NSF fees and a convenience fee if they want. I absolutely dislike this bank. I have tried twice with this bank and I knew there was a reason I de died to close it years ago. They are predatory!
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August 2021 by Jaclyn Dobbs
They cashed my check on my direct Express government card bc I have an acct there. The check was $587. They charged my government check card $587 now I'm $587 over drawn n wont get my check for next month ! They was not supposed to charge me at all for cashing my check it's direct deposit !
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May 2021 by matthewmillionaire Bolden
I been with this bank for a long time and I love it every time I go I don’t have to tell them my name because they know it bye hart
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April 2021 by Shirilyn Dykes
The worst bank to EVER! They hold your check deposit for 7 days. They charge higher NSF fees and a convenience fee if they want. I absolutely dislike this bank. I have tried twice with this bank and I knew there was a reason I de died to close it years ago. They are predatory!
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December 2020 by shayla russell
If I could give less than 1 star I would! This bank is unprofessional and rude! I wouldn't advise anyone to bank with them. They stole my money and then told me they couldn't dispute the transaction it would cover my negative balance but it's not my money to make that decision. If someone used my cash app and I unlinked this card months ago and y'all decided to take the money I do believe this can't actually be legal I actually have proof of everything and this is not ok! And then this woman just transferred me as I'm typing didn't even say she was putting me on hold or transferring me. I work in a call center dealing with life insurance there is no way I can take a client's money and give them no explanation or understanding before rushing them off the phone! Everyone isn't illiterate so you can't just talk to people like they're stupid.
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March 2020 by Lisa Hawthorne
I bank there.
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November 2019 by Serease Bailey
My account has not been able to overdraft since I had the account which was almost a year but now I'm seeing overdraft fees of $34.00 twice and a negative account fee for $34.00 and I seen payments I never made being charged to my account to make it overdraft and it was only for $48.00 so you tell me why I'm being charged $102.00 for overdrafting $48.00 can somebody please explain that to me!!! When I made the account it was not said to that $34.00 would've charged three times for overdrafted payments I didn't make!!!!
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October 2019 by Tyler Hoes
Always dependable. Never had a problem before and can always be sure they’ll have my account the way I need it.
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March 2019 by MKO
I have been banking with them for 6 years, understand they are a localised bank that meets my need, my pay check comes in early, they offered me loan when the big banks refused hence no complain.
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August 2018 by Judy Davis
Don't reset your pin and expect to be able to use your mobile banking. I had to reset my pin a couple of weeks ago, per the bank, not my choice. Seems that my 2 purchases back to back at the same store looked like fraud to them, so they locked my account. I went directly to the bank, was told to unlock it I would have to change my pin. NO ONE said one word to me that I would not be able to get online to check my balance, pay my bills, etc for 30 days. After several days of trying, unsuccessfully, I waited about 30 minutes for customer service only to be told that when you change your pin you have to wait 30 days for "security reasons". Customer Service cannoto over ride this ridiculous rule. I will be changing banks. They deserve 0 stars!!!
