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February 2023 by Ronald Mangus
I drove to Demontrond with my daughter who was shopping for a new Dodge RAM truck. We met our salesman, Mr. Glenn, who walked us through the selection process explaining all options. He coordinated everything with the service department, the finance dept., the appraisal dept., etc. Bottom Line, she got the exact car she wanted, at a lower price than anticipated, she got additional accessories, and extended warranty. BEST CAR BUYING EXPERIENCE EVER..!!!
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February 2023 by Aurora Rojas
Took my car for an oil change. I decided to leave the car there so I didn’t have to wait and lady told me they couldn’t call me when It was ready because they were “busy”. So I go after 2 hrs and it took them 30 minutes to find my car to get to me. They couldn’t find it the lady said. They are unprofessional and unorganized. The guy that brought car out even said this location was unorganized.
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February 2023 by April Duke
This is our second five star review for Demondtrond. We had a serious issue with our vehicle at no fault of the dealership but they handled the situation with great customer service and ensured that the vehicle was serviced and safe before we got it back. Gerald was amazing to work with and made this difficult time much more manageable. If you are looking to buy a vehicle and get amazing customer service the life of the vehicle Demondtrond is the place to go! This process made us customers for life!
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February 2023 by Bill
Was told just to bring my vehicle in anytime for an oil change "no appointment nessecary", when I got there, I was asked if I had made an appointment... and she said it would have been better if I did. Nothing was available unless I wanted to wait 2 hours. Absolutely a waste of my time, and could have been handled when I called this morning.
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January 2023 by Deontae Ming
After going to separate dealerships I finally found a truck I like this location Alexis was a big help in me purchasing my 2018 Nissan titan I will definitely do business with them again in the future
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January 2023 by Georgia Harris
Had a very good experience with my service rep. The parts were the hold up, the fault was with the poor phone line availability @ the extended warranty service dept. They are not answering their phone for 30-45 mins. at a time, that's not good. Vehicle is working just fine for now.
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December 2022 by Isa. maria
Make sure to ask for Alexis!! Super accommodating & good communication from him. He is also very knowledgeable, made my first time buying a car a breeze.
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November 2022 by Kevin 58Texan
Alex was great and never any pressure just information on ins and outs of vehicle . Thanks for a very easy transaction all the way around.
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November 2022 by luis martinez
Awesome experience at DeMontrond. Best Finance Available in town. Make Sure to ask For Alexis. He will Make sure to have it be the easiest purchase of your life !!!
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September 2022 by Stephen
Service department manager is extremely customer oriented. And Mr, Jim is my go to service writer. He'll take care of you and get you back on the road hassle free. Great man to trust in for all your service and vehicle maintenance needs. Highly recommend.
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September 2022 by Bobby
Well, I thought they did a good job, but after bringing my car to Firestone I found out different. I noticed when I picked up my car from DeMontrond that when I locked it one of the front lights didn't light up, but thought maybe it's was good. Well it was out and not changed when my car's front end damage was repaired, and my front light coverings are loose, my bushings were not replaced, so after waiting a month and 2 weeks on my car to be repaired I find out when getting new tires that actually they didn't repair everything they claimed to have repaired and did sub-par repair work on my front end. So, I wish I would have taken my car to Spring AutoNation where I bought her. Thanks for ripping me off DeMontrond, and karma is going to get you.
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September 2022 by Becca T.
I can't express how happy, I am with DeMontrond!!! Ask for Jim I. Service when you go he was wonderful explained everything that need to be done to my truck and how long it would take to get it back. Really Great Service Department
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September 2022 by Robert B.
What to say a big thank you to the two services guys that helped me with my girlfriends truck with the tail light. Everyone was friendly
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August 2022 by David M.
Update to my previous review on Demontrond When I came in to get my tires fixed my wheels were damaged by a technician pretty bad but Miss Donna and Mr. Sean Harrell did everything they could to make sure that my vehicle was fixed and in a timely manner I am very happy with the work that was done and very appreciative for the service that the service department has supplied I will be returning to Demontrond knowing that even when people make mistakes they will be quick to make it right here. Thank you Miss Donna & Sean
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August 2022 by Andy Eckert
Very disappointed. Bought a vehicle specifically from this dealer for the warranty they offered. So for nothing has been covered under the warranty and most recently coverage was declined due to improper service intervals though ALL service was performed at this dealer and well within the manufacturers recommended intervals. The vehicle has been there for three weeks now and I believe that the extent of the the diagnostics performed are plugging it in to the scan tool and reading the codes. Additionally, in 2019 a safety recall for the fuel pump relay was issued and despite the vehicle being taken to the dealership multiple times for service the recall has not been addressed. Phone calls are not returned promptly.
