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December 2023 by Krystal B.
Noah was great throughout the purchase of my preowned RAV4! Very efficient and knowledgeable, made the whole process a breeze. Colby also helped with the delivery of my vehicle (Noah was off when I picked up) and was also just as friendly and helpful! Rare to find sales people who truly take the time to make customers feel important. Great job guys! Even the front desk ladies were both very kind.
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November 2023 by Christine R.
I bought my truck from them back in 2001, and I got a really good deal. I contacted them regarding a RAV4, XLe premium, and ask them to send me the invoice. Chase Grice insulted my intelligence. He sent me an offer. That's not what I asked for. I know what the invoice is on that vehicle because I did my research. These people are trying to rip me off and that is my opinion. I had a great experience with him over 20 years ago, but clearly they're not the same company anymore. I asked to speak to the GM at least twice. Still no phone call from the GM. They have their vehicles marked up about 5000 over invoice. That is my opinion. That is what I've researched and found out. They are still making money even at 5000 under invoice, again my opinion and based on my research. What was really shocking, is the dealership added about $2000 and crap I didn't want on the vehicle, nor did I asked for it. Needless to say, I'm not going be doing business with what I consider such a corrupt organization. It's too bad that they've gone down the toilet. They were great at one time, but not anymore. As you can see by the attached photographs, the sales manager wasn't even listening to anything I had to say. I tell him I no longer live in Houston, and he insist that I come in. That's almost a 5 Hour Dr. and I'm not driving that far without having a deal in place. This shows you how grossly incompetent he is in my opinion. Why would anybody drive all that way without a deal in place? Why does he think that as a woman he has a right to try and take a vantage of me? Does he think women are stupid? Is this really a dealership that anyone wants to do business with? This is how they treat you over the Internet, I'm sure it's much worse in person. Do not bother with this dealership.
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November 2023 by Esther Park
Alex was a pleasure to work with. We knew the truck we wanted and he got the sale done quick and easy. Will definitely be back when we need another Toyota. Paul in finance was also easy to work with and fast. We were in and out in a hour.
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November 2023 by Amanda L Shiller
I shopped online found the truck I wanted. Prayed to God to get me into it allow everything to go through trade in and everything and be able to afford the payments. Showed up about 10:30 am Ruben in sales greeted me and I was driving out of lot by 1:30 pm very happy. I have some follow up appointments for tint and auto detailing that was promised to me but I feel they will honor their commitment. I highly recommend Gullo dealerships regardless if your seeking a Toyota or Ford or whatever. This family does so much for Montgomery County by giving back that if you live in Montgomery County I'm sure you're familiar with their impact to your childrens school and the community as a whole. And if you've never traveled to Magnolia to see the Gullo House Christmas Lights display highly recommend you get their this Christmas and make it a tradition in your family. It's takes a community to raise not only children but each other up.
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November 2023 by Kaleb Turner
Horrible customer service from Spencer. I ask him to break down cost. He began to become irate and very disrespectful. He spoke aggressively and started to shout. I kept my composure and ask to speak with a manager. The manager was very nice but it was clear since she stated that Spencer has worked there for 9 years, I understood that nothing would be done. I have spent thousands of dollar at that dealership. I will not tolerate disrespect and will gladly take my business else where. I would not recommend this dealership. No one should be treated that way in 2024. All I wanted was to get clarity on a repair price breakdown. I was prepared to pay any dollar amount to for the repair but Spencer ruined my Gullo Toyota experience altogether. I have well over 10 close friends that use Gullo Toyota dealership. I will advise and direct them to another one due to this horrific experience.
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October 2023 by Juve
My experience with Alexander at Gullo was amazing. As soon as we arrived Alexander took care of my wife and I. He took the time to take us on a test drive even though the vehicle was basically already reserved for us. The financing also went smooth. Scott took care of us and explained all the packages and gave his honest opinions on all the packages. After we left the financing office, Alexander helped us with setting up the vehicle settings and explained all the different features of the vehicle. If you’re looking for a grand Highlander this is the place to go. Up front about all the costs, no bait and switch or tricks.Thanks Gullo and Alexander!
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October 2023 by Dang Plott
This is the second time we’ve been to this place. The staff at the shop are outstanding. As soon as we pulled over (to get our new license place attached) Ian greeted us and in no time at all took care of the job. He was very friendly, helpful, and professional. Thank you, Ian, for such an outstanding job! For sure, this is our “go to” place for questions/issues pertaining to our Toyota car!
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October 2023 by Mark G.
After personal experience with 4 different year model tundras,two of which were bought at gullo of Conroe. Anything newer than the 2020 is junk. And do not let Gullo install a lift kit, they didn't tighten the 8 nuts on the shock towers on my '20, and wouldn't stand behind it when the left front axle jumped out on flat ground after putting a 3n1 level kit on my '22. PALESTINE FORD is where I went for a new FORD truck. Good riddance GULLO and TOYOTA
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August 2023 by George K.
My car is only six months old and called to come in for oil change. I pulled in and told by a service rep that my car needs "front end alignment" for $200. A total scam-don't fall for it! I'm trading in my Toyota just to avoid these dirty scammers in the future.
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August 2023 by Donna T.
8.3.23 We recently moved to the Houston area where it's at least 45 minutes to any dealership. So I thought I would give Gullo Toyota a try. This was my first time using Gullo Toyota for any service. I needed an oil change on my 2013 Highlander. I know prices on everything in our life's have risen but, $100 for and oil change is expensive to me. Joe Myers Toyota off HWY 290 is $79.99 for my Highlander. I am someone who treats their vehicle very well. My 10 year old Highlander does not look like a 10 yr old car and has less than 70,000. My car was returned to me with oil on my drivers door, door frame and steering wheel and the rubber piece off my parking brake was laying on the floor mat. That is unacceptable. My car gets every oil change/service done on time and I have NEVER had to have 7 quarts of oil until I had service done here. (Not sure if I believe I needed 2 extra quarts.)And furthermore a 2013 Highlander can only hold 6.4 quarts. Not 7. The "porter" that checks your vehicle in should know the prices of basic auto repair(i.e. - oil changes) and not tell the customer "I don't know". I heard "I don't know" from 2 different "porters" on my visit. My service rep (think her name was Emily) was very nice and polite. I do appreciate that. I believe in loyalty to good businesses and spreading the word to friends and neighbors as well. After all you can see I have been a customer with Joe Myers Toyota for over 20 years, purchasing 10 different vehicles from the Joe Myers' dealerships and the service done there as well. I am not sure at this point that Gullo Toyota is a fit for me and my family due to my first experience on 8.2.2023.
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July 2023 by Julia Copeland
Car buying process is long but Gullo has treated me and my family well over the years and it’s nice to be able to do business close to home. And I’m loving my new 2023 Mazda3 6M! Save the manuals…ZoomZoom
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July 2023 by Amy M.
My story is as long as every other complaint on here but the end result was the same. Towed the car out with it being on worse condition than it went in. Ford customer service was absolutely no help. They were dishonest and inept firm start to finish. Do not use this dealer for any reason.
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July 2023 by Kurt Braeutigam
Gullo Toyota exceeded my expectations in every way and they are by for the best dealership in Houston, Conroe and Galveston area. I Would definitely do business with Gullo Toyota again. The sales lady Paula Sanchez was the greatest sales person I have ever worked with, always caring, thoughtful through the whole process. What a great experience.
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July 2023 by Sophie Cook
After contacting and visiting almost every Toyota dealership around the Houston area, I came across what is now MY 2023 Camry XSE and absolutely fell in love! My salesman, Mateo Villarreal, was SO helpful, kind, and knowledgeable! He was willing to help me find my dream car in any and every way possible! He responded to every call and text and kept me informed on every step of the buying process. The manager, Grant Gullo, was so respectful and considerate! When I was still deciding my definite decision on the buy, they willingly pulled the car to the back for me so that I would not have to worry about it getting sold beforehand. These two are a dream team for helping you find exactly what you want for the best deal possible. From them to the lady at the front desk, everyone was so kind! If you're looking for your next vehicle, come to Gullo Toyota of Conroe AND ASK FOR MATEO!
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July 2023 by Fallon McCardell
Ian and Nate helped me find the perfect car in no time!!! Everyone was so nice, quick, efficient, and helpful. I would recommend anyone car shopping here. You won’t regret it.