October 2021 by Princess Venavedo
The Home Depot was not finished setting up for Christmas as fast as others. I was looking for a Santa that has been sold out at other locations. I was told by a man who works there that the section was closed and I have to come back. I was told by my husband that the assistant manger was standing right there. ❤️I went to go talk to her (Tracey) and asked if I can just purchased the Santa that they had set up. ❤️She gladly opened and moved the gates so we can look. We could not find the Santa’s box’s. Once my husband asked where they are she immediately dropped everything she was doing to help. TRACEY went above and beyond giving my family and I a wonderful experience going the extra mile for us. We will be returning to this location because of TRACEY. Thank you so much.
October 2021 by Michael McQuitty
Bob in plumbing provided extremely excellent knowledge and customer service in a time of need! Outstanding customer service!! Thank you bob.
October 2021 by Rhonda Hackney
One of my favorite places! I Love shopping at Home Depot! :) ♥
October 2021 by Eeniah Oasis
We always go to this store multiple times a week, and employees seems to be consistently courteous and willing to help. They always have what we need in stock. I particularly like the plant selections they have in their garden center as well.
October 2021 by Chris Wethington
Companies this large and this successful should know how to train and hire quality people. Luckily I do so much home renovations that I've memorized these stores. Cause their employees rarely know how to help
September 2021 by B P Robinson
If you like begging for help, come to this store. I asked for a specific person in lawn and garden, and 2 employees didn’t recognize the name. I went to customer service. One of the employees looked straight at me, didn’t say a word, and went back to looking at her phone, rambling on and on about something that was bothering her. Absolutely WORTHLESS. However, when I finally got caught up with the lawn and garden guy, I realized not all employees in the store were like the customer service employees. He was nice, patient, and very helpful. Seems to me this location has a management problem that sets a low bar for customer service.And why have 8 registers in the lumber area when you’re going to use one and have a line half way back into lumber?And find all lumber carts in the parking lot. I’ve NEVER seen them inside waiting for customer use.
September 2021 by Sal Ram
A shout to Jorge in appliances for being professional and available to help anyone who approaches him. We need more like him. Because of him..I'm back shopping at Home Depot apart from the great prices, discounts, and merchandise.
August 2021 by Jennifer Folsom
I really like going to this location! It’s near the school and it’s easy to get help from the employees. Hours are early open late close and the garden center is to die for (but I wish they still sold compressed soil/coconut coir!) It smells fantastic inside, like my dad’s wood shop, and they now have self serve checkouts with immediate help when something, inevitably, goes wrong! I also like that they have curbside pickup because the way this virus is going we will all need some curbside delivery. I’ve never purchased an appliance or flooring but it seems like they have a huge selection. Give this location a try, tell Keelyn in Lumber hello, and enjoy your shopping excursion!
July 2021 by Chris Folkman
Home depot is one of the places where real men and women love to shop. I was very impressed with the customer service we received from our cashier. I went there to buy a dryer power cord and left with not only that but two roach motels AND a Honda Lawnmower haha
July 2021 by DeannaNbrandon Murrell
Jordan in appliances is absolutely fabulous! He was so helpful, patient and friendly. He deserves a raise!
July 2021 by V ShTx17
if i could give the Conroe Home Depot on Davis less than 1 star I would. I have been given the run around by every person I have talked to. When my appliances were back ordered, the asst manager Tracy said she would send me a $100 refund for my inconvenience. It never happened. It would have been nice, it might have made up for the fact that I was told I couldn't use my veterans discount. Next time I will go to LOWES.
July 2021 by Steve Harris
I used to watch a show called King of the Hill. Hank used to go to "Megalomart." He would get lost cuz it was absolutely huge. That's Home Depot! Yes, they probably have what you want if you're doing home improvement, construction, gardening, etc. You'll find 9 out of 10 things you want, but the 10th one will be impossible. Still I go because my home needs to be improved! ?
June 2021 by David K.
Oh Beverly, you missed your calling to work at DMV. You are so rude and disrespectful. How you treat people is horrible. Why they put you in charge of anyone is amazing. Parking lot sucks and difficult to enter and exit. I shop anywhere but here.
June 2021 by Sharon Fournerat
It was a great experience! They had the items that I went in there 4, it had a very clean establishment, nice and friendly employees! Will definitely go back!
June 2021 by James W.
You won't believe this! At the end of March i ordered supplies and installation for two bathrooms from the Home Depot in Conroe, Tx. Since that time I've had four delivery dates set up by the store. On each date I took the day off from work too meet the delivery people. On each of the dates no one showed up and no one called. You have to try real hard too be this bad. Called the store one time and the employee responded "yeah, that happens all the time" Next i tried HD corp. I have been given two different case numbers because they can't seem too follow an ongoing case. Each time I call HD corp. I get a different customer care rep. who has too start the process all over because they don't keep complete records of past calls. This has got to be the worst customer service experience I have ever had. Do not use HD. If I could give zero stars I would.