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October 2022 by Oscar Martinez
Bought a brand-new washing machine. It is broken and won't fill with water. The appliance department in Conroe refuses to help me. I've had it for two days and that department asked me exactly what time it was delivered. Every person I've spoken to about it, including Ryan the manager, pawned me off to someone else. Now, I'm over the 48 hour time frame! They will not take it back. I was told that I will have to repair it myself with instructions over the phone and if that doesn't work, I can call the manufacturer. I'll just call my bank and file a dispute. They will return my money.
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August 2022 by Google user
Got what I needed, just came in today. Had to order it, but arrived in reasonable time.
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July 2022 by Wes Gunter
Got what I needed, just came in today. Had to order it, but arrived in reasonable time.
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December 2021 by Jasmine G.
I would suggest Lowes from now on. I went to the Conroe location. The chick in the checkout was rude and in my face for some reason. She was trying to charge double the price of the wood I was buying. The guy that cut the wood did it all wrong. I had a feeling but trusted him. CallEd the manager and she acted like she did not care. Customer service at this location is very poor.
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November 2021 by Marcus K.
Bought a generator mid summer to prepare for hurricane season. Never took it out of the box because thankfully we didn't have a bad season. Fast forward to Halloween, got it out and tried to start it, no luck and it didn't work. They want to send it off fo 8-10 more weeks to potentially see if they can repair and give it back, I would just like to rerun the junk to Home Depot and try another,,,, but no! Very poor service... shopper beware
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August 2021 by Brad D.
This store is very poorly managed. Nobody answers the phone, ever. I am trying to check on a truck rental and have called 3 times and let it ring forever and no answer. Curbside pickup is a lottery game . Usually the employees are playing tag in the parking lot While customers wait for their orders. This store has too many uncaring employees.
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August 2021 by Kristina T.
Listen the store is great. BUT during the crazy rain while running through the parking lot I seem to have lost my small black leather pouch of crystals (near the outdoor garden section of the lot) if anyone finds em or they get turned in by some fate of good will, contact me!
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July 2021 by DeannaNbrandon Murrell
Jordan in appliances is absolutely fabulous! He was so helpful, patient and friendly. He deserves a raise!
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June 2021 by David K.
Oh Beverly, you missed your calling to work at DMV. You are so rude and disrespectful. How you treat people is horrible. Why they put you in charge of anyone is amazing. Parking lot sucks and difficult to enter and exit. I shop anywhere but here.
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June 2021 by James W.
You won't believe this! At the end of March i ordered supplies and installation for two bathrooms from the Home Depot in Conroe, Tx. Since that time I've had four delivery dates set up by the store. On each date I took the day off from work too meet the delivery people. On each of the dates no one showed up and no one called. You have to try real hard too be this bad. Called the store one time and the employee responded "yeah, that happens all the time" Next i tried HD corp. I have been given two different case numbers because they can't seem too follow an ongoing case. Each time I call HD corp. I get a different customer care rep. who has too start the process all over because they don't keep complete records of past calls. This has got to be the worst customer service experience I have ever had. Do not use HD. If I could give zero stars I would.
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March 2021 by Tobi D.
I am in the Conroe location at least once a week, normally spending over $500 each time. I was trying to return some of the UNUSED hardiplank today, and was told by Beverly the assistant manager they would not take it. My girlfriend came to the store and had NO issue returning it with another employee. Maybe Beverly is a little to power happy and needs to be taken back down to just a cahier.
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December 2020 by Keri Strother
They delivered a washer and dryer to my home today. The two men said my washer pipes were “leaking” and their “plumber” would come out free of charge and fix the pipes and haul my old ones away. THIS IS A SCAM. Not only did I pay for the haul away I also paid for the hoses so they were supposed to install it. They were trying to side hustle and if Home Depot does business like that and let’s criminals get one over on their customers I will never do business with them again. DO NOT HAVE ANYTHING DELIVERED FROM THIS STORE.
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August 2020 by Russell O.
Bent over backwords to help us get some extension cords for my sister who was traveling back to Lake Charles after the hurricane. John Pederson "Sparky" in electrics was fantastic to pull our order and make sure it was waiting at customer service. Great Job Guys
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April 2020 by Janie G.
Everyone is always helpful but Ronnie H. Went above and beyond to get me the right information I was looking for! Thank you!!
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March 2020 by Pamela Coward
yesterday when I was there to pick up my toilet I had ordered online a man tried to come on whom said he had corona virus and was wearing a mask with hospital bands around his wrist. the young man helping me rushed me to the other end of home depot and got me safe away and loaded up. that gentleman is a hard kind hard worker and I pray the man really did not have the virus. v
