October 2021 by Life With Lizzie
The other day I had a flat and rushed to their shop. They got me in quick and efficiently! Thomas was very nice and professional. He showed me the nail and the other that had come out. I was in and out quickly and really appreciated it. Thanks guys. I would recommended coming here for all your vehicle needs.
September 2021 by Jackie Cohen
My oil change was quickly completed. Quote for blinker bulb change was way ovetpriced. According to 2 other places, my tires are not nearly as bad as I was told and I was able to get them rotated. Not sure if I will return.
September 2021 by Todd C.
The Team in Conroe has treated my girlfriend and I with outstanding service on both our vehicles. Highly recommended giving the a shout! THANK FOR TAKING CARE OF US GUYS
September 2021 by mitchski98
They did an alignment on my tires on short notice at a fair price, then when they found a part that needed replacement offered free check after the repair was done. They honoured that offer 2 weeks later. I trust them and highly recommend them.
September 2021 by Todd Cole
Came in an hour before closing. The guys were short handed and hustling, trying to wrap up for the evening. They took the time to diagnose a leak in my tire. Although it was punctured in an area they weren't allowed to repair. Didn't have the inventory to replace. They still took the time and were very professional! Appreciate the effort guys! Next time..
August 2021 by Matt Ewens
I am currently in the waiting room here while having my vehicles tires rotated and balanced and over heard Marcus the store manager handling a disgruntled customer over the phone. I do not know what the issue was or any details but I felt I needed to share that Marcus handled the situation extremely well. The way he approached the situation was better than any other manager I have ever witnessed or encountered trying to defuse a disgruntled customer situation. He continually informed the customer that he understood their point of view and made sure to make it clear that although they couldn’t get whatever they were requesting it did not mean they were wrong for feeling the way they were. He stayed calm and made everything clear and understandable and at the end he was laughing and having small talk with the customer. What made me want to share this is that when he hung up the phone his demeanor did not change as I overheard him explain to his team that the customer had a right to feel the way they did and that they needed to scream at someone so sometimes you have to let the customers do that and just let them vent. He said he has been in that position and felt that way before so he understood what the customer was feeling. In a world where customer service is no longer polite and helpful it was refreshing seeing a manager that puts the human side of things into situations and actually cares about how his customers feel and can relate to them without losing his responsibilities as a manager to take care of the store. I know this is an odd review but felt it needed to be shared that real customer service isn’t dead and people do care if you find the right places to go. As long as he’s the manager here I am officially going to bring my vehicles to be serviced only here at this location.
August 2021 by Cherie Wilson
Customer service was great and they took car of my problem in a timely manner but I won’t be back. The a/c was out and the heat inside the store was unbearable and it was 105 outside. After talking to an employee the a/c has been out a week or so SHAME ON NTB for having their employees and customer suffer in the heat. Makes the experience not do delightful. They also did not have a working water fountain so customers were unable to get water to try to cool down.
August 2021 by Ronnie S.
Made an appointment to buy new tires 24 hrs ahead for 12:30 pm. Showed up and was told it wouldn't be done until 4. Appointments are useless at NTB...
July 2021 by Roger Miller
Nathan, upfront was very gracious in helping me right before closing. The 0700 appointment and the morning team was fast and efficient so that I was back on the road to be able to see my Granddaughters Nationals Dance Competition. I was very pleased with the service and the attitude of all I met in the NTB.
July 2021 by Chelsea Starrett
My boyfriend insisted I leave a review because of the excellent service I received from the guys at NTB. They were extremely helpful and made sure to get me out of there quickly. I will definitely be returning to this location. Marcus did an awesome job and was very accommodating. Also, shout out to the guys, Chayce and Chris, who worked on my car. Thank you so much!
July 2021 by James Hurley
Today was was very busy day for them. Store Manager Marcus was leading the charge for them. He was not sitting the the office pushing a pen. This to me is very important. While I waited I noticed the young man at the desk being very enthusiastic as he answered questions on the phone. He generally wants to help customers. This NTB is my only tire shop.Thanks guys
July 2021 by Ashlie Patterson
NTB exceeded my expectations. Prices were great, and the service was amazing. Nathan went above and beyond. Tires, sensors, and an inspection... I would recommend this place to anyone. I won't go anywhere else!
July 2021 by Jannet Yepiz
I felt the need to leave the following review; over a month ago I took my car to Christian brother automotive for a clanking noise in my wheel rotation. I paid $198 for fancy service and “nothing wrong with my car”. A few days ago, I came to NTB and told them the same issue and the first thing Alex did was take my keys and test drive it; he then showed me the problem. I needed to get my suspension control arms replaced. My car feels amazing now and makes no noise. Bryan & Nathan called my warranty folks and I paid 1/3 of the cost. Definitely coming back for any car needs!
July 2021 by KATRINA DAWKINS
Deal with Brendon when you’re here. We followed him for the woodlands since it’s really hard to find an honest person that will work with you these days. One of the best we’ve ever dealt with and we keep coming because of him.
July 2021 by Sarah Bucannon
Had some tire work done at another location and I picked up a nail soon after. Tire went down and I was close to this store. Went in and was taken care of immediately. Got back on the road in no time at all. Staff was great.