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November 2023 by Jonathan Rascoe
Quick and friendly service during this visit, but parking can be rough.
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October 2023 by Mike J.
I went to drop my vehicle off with a water leak. It was going to rain so I asked if they could parked the car in a covered spot tell the rain passed then park it in the lot. They said they did not have the space. I pointed to a covered spot that was open. They said it was the service managers spot. I asked again if I could leave my car so I would not have to spend 2 hours driving back the next day. They still said no that's the manager's spot. The manager was also standing 10 feet away. What a ego filled little man. He could not give up his spot for 24 hours to let the rain pass. Talk about terrible service. The rep was just doing her job but the manager was a sad little sole. Don't park in my spot!!!! I'm important.
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September 2023 by James Pool
Very helpful & friendly
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September 2023 by Lonnie B.
Great Experience In the Service Department. I purchased a 2023 Ford Maverick pick up a month ago. I had 6 or 7 questions and a gentleman in the service department, Carlos, answered all my questions in about 10 minutes.
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August 2023 by William W.
I recently had no a/c in my Ford Mustang and spoke with David Wachner about service. He explained what was wrong and reminded me I have a Deluxe Warranty package so the repair was only $100 for the deductible. In addition, I inquired about other service which he told me wasn't needed at this time which saved me more money. David also informed me about free Pick up & Delivery which was a huge convenience for me. I am very appreciative of David's willingness to assist me in saving $.
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July 2023 by Charleen B.
5 Stars is in no way enough stars!! Mr. Porter in the service department of Gullo Ford is a rare gem! The circumstance was completely my fault and he went above the call of duty, exhibited extreme professionalism, and down right good ole' fashioned customer service!! Gullo Ford, he deserves a raise!! Thank you so very much, Mr. Porter!!
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July 2023 by Omar Lastname
Fast, excellent service.
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May 2023 by Kell L.
I'm only giving one star bc I have to in order to leave a review. It was no surprise to me that they only have 2 stars. Today I Dealt with Amanda in the service department. For someone buying out their lease you would think they would be nicer. She was rude and told me that it would $900 to fix the broken headrests that have been a problem since we got that car and they have already fixed once. She said bc it wasn't their dealership they wouldn't fix it for less than $900. She even had the audacity to say "may if you take it back into the Ford dealership who fixed it the first time, they will help you." We live in Texas and the other dealership is as in California.. what a stupid thing to say. They aren't trying to work with you, they are all rather rude and seem miserable. We will NEVER step foot in Ford again. F-oundO-nR-oadD-eadHorrible quality vehicles
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April 2023 by Tara M.
My mom took her Expedition in to the service department to get a noise figured out! They called her later in the evening to inform her it was a vacuum hose! Which ok fine (although that's not what it is). She left after paying for the part due to they would have to order it. When driving it she heard a new noise! Under the hood around the motor. We took it back and they tried to inform her it was the motor! And it wouldn't be worth doing anymore work on her vehicle! We asked for a complete refund (which would take 7-10 business days, we did get it). And we have had another mechanic look and diagnose her vehicle and none of the things they have said is wrong with her vehicle is wrong! And the original noise she took it in for is a $100 part in the wheel.
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April 2023 by Melinda L
Went in for routine maintenance and inspection. Was great by a friendly attendant and was done in under an hour.
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November 2022 by Todd B.
Customer service was on point! Curious, Friendly, and let me know that it would be at least a day for service. He called just before closing to let us know we could pick up our truck at 9am and it was ready and waiting.
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October 2022 by Sterling Cox
They are the best! Top notch team ?
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September 2022 by Alejandro Montoya (Alex)
The technician that greeted me as I pulled up, asked me if I had an appointment. Which I did not, because they advertise, “No appointment necessary”. He hesitantly told me there would be an approximate 2 to 3 hour wait for an oil change. I told him, I would wait. There was no need for the technician to try and sway me to leave by telling me such a long wait time.They completed the service in less then an hour. His customer service skills need improvement.
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July 2022 by Alex Montoya
The technician that greeted me as I pulled up, asked me if I had an appointment. Which I did not, because they advertise, “No appointment necessary”. He hesitantly told me there would be an approximate 2 to 3 hour wait for an oil change. I told him, I would wait. There was no need for the technician to try and sway me to leave by telling me such a long wait time.They completed the service in less then an hour. His customer service skills need improvement.
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July 2022 by RASHELLE (RaShelle)
Best SERVICE DEPARTMENT IN MOCO
