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February 2024 by Boone McDonald
I have a half million dollar remodel in progress. I have been depending on tri supply for many of our high end fixtures, doors, hardware etc. We were unaware of their strict no return on anything you buy from their store policy. We brought some kitchen hardware back as they were the wrong size, and wanted to exchange the product. We were informed that they had a no return policy and that we were out of luck. Very bad way to run a business of this caliber. Returns and exchanges are a notable part of doing business in America. This policy does so much harm to them, as I can’t be the only one who will not buy from a store that practices these methods. I just can’t take that chance when spending so much money now and in the future. I need a store that can commit to working with me and can give me the flexibility of making mistakes along the way. This is not a one time purchase, this is a relationship. I see where this approach may be effective with the one time buyer. But people in my circumstance should be considered or the merchant is literally leaving tens of thousands of dollars on the table and boosting their competition.What I would like from this review is a cordial response and the consideration of my approach to be discussed. I will not pay a restocking fee, and I will not settle for less than 100% return. I would like to continue to do business with Tri Supply, they are convenient, local, and carry the caliber materials that I showcase in my home, however, there are plenty of competitors online and local that I can do business with large or small that do not practice the same standards. They see the value of working with their clientele to generate loyal customers and to put more pressure on their competition. This will eventually be a mediocre store in my opinion once the newness wares off forcing them to run promotions and eventually changing their practices just to stay in the tail-wind of their competition. Right now they have momentum and they are in the process of building a reputation that will follow them, good or bad.
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February 2024 by sherri warman
Beautiful, upscale new supply store for new builds(homes) or remodels.
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February 2024 by Amy Sowers
I ordered by phone with a knowledgeable sales rep and received my products before the promised date. The process was smooth and efficient
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February 2024 by The Royal Cabinets Carpentry
It’s always great to come here and be attended to with such great charismatic from everybody. Oscar takes great care of your needs and doesn’t waste a single second to get you in and out. Jessica has always been awesome help as well and I wouldn’t ask for anybody else’s help.
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February 2024 by Thomas Tesoriero
My wife and I had a great experience at Tri-Supply....our sales person Ms.Haylee Wilson was terrific!! She listened to our needs and spent time to help us find the perfect product...Her knowledge of the product lines was remarkable. She handled all the delivery and installation process seamlessly....The product was delivered on the date and time we selected then an hour later the installation crew arrived. The installation team was extremely efficient and professional... We are now Tri-Supply customers for life!!!!Thanks again Haylee...
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February 2024 by Jennifer Nemzek
Their new store is gorgeous! Full of things you didn't know you needed ?
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January 2024 by Jump Back
Nice store. I had a very small purchase (pack of disposable drip trays for Big Green Egg) which was not available in the main showroom. I paid then had to drive around to customer pick up, wait a while for someone to help me then wait another while longer for him to locate and bring the trays to me. All told it took me ~45 minutes for this simple purchase. So it seems they are not set up very well to quickly/efficiently deal with small purchase items that are not available in the main showroom.
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January 2024 by Terry Delasalle
Helpful salesperson
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January 2024 by Mike Berger
Awesome selection and service. They will actually help you!! And, they will match big-box store prices.
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December 2023 by Michael Speziale
We own a local turf and landscape healthcare company. Of course it always seems that our own personal residence comes last for service or a little TLC. This year we decided to revitalize our entire landscape. When it came to picking out our outdoor patio furniture we chose Tri-Supply. Justin Hodges was incredibly professional and in constant communication with us on the details of our order. We will recommend all of our clients to Tri-Supply for these accent points, grills, and furniture. Thanks Justin for taking the time and effort with our family during this refurbishment of our outdoor space.
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December 2023 by Dexter Jordan
Justin Hodges did an incredible job at getting us squared away after supplier issues derailed our order. I was already a fan of Tri-Supply and they easily could have told us we’re SOL but instead they took on the headache (and likely expense) of making it right, so kudos to him and management, I’ll stay loyal. Their new shop is great, too.
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December 2023 by Diana F.
GREAT selection of quality lighting at good prices. Team is knowledgeable and service minded. Excellent experience, would certainly shop there again
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December 2023 by Judy Faye Hayles
Friendly, excellent service. Sean was patient enough to explain how to change my light fixture.
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December 2023 by David Weeks
Today I purchased an exterior door for my daughter's play room. Big thanks to Kevin and Oscar for getting me the door I needed. Thanks to Jessica for answering my questions and showing me the new showroom! And definitely not least my boy Efrain Cruz for getting me all loaded up and my locks keyed!
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December 2023 by tom juranek
Was treated fairly and they were very accommodating and flexible with assembly and delivery of my grill.
