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February 2024 by Gilberto Barrios
terrible service!!! I got up at 7 am to look for the truck I rented 3 days ago, and when the truck arrived I didn't have the keys!! I could never take it!! I do not recommend it
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January 2024 by Toby Ward
**READ BEFORE USING THIS LOCATION**Very rude workers and lady owner, especially when you’re trying to make sure you understand what’s on the contract and that it is correct. They got an attitude with me multiple times. And finally I just asked for a refund. Tried to give me a truck on empty and tell me it’s on 1/16 of a tank. Make sure you read the contract before leaving. Asked them why it said that the 7:30 on the contract for the return time when I arrived at 8:15 at the earliest. Very shady.
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January 2024 by Maria C Berrios
I had a good experience at this location. The pick up and drop off was smooth, and the van assigned was in perfect condition.This store has everything you need for your moving and packaging needs.
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January 2024 by Isaac Shaul
Very unhappy with experience. I plan to speak with general manager on Monday. My truck was not ready, parked in and staff were not able to help when asked. The housekeeper, Kathy, was the only one who helped and did as much as she could. It took over an hour to get my rental causing me to be late for the movers. I would be interested to hear from someone to make my experience right. I will not be recommending your services to anyone and at this point I will go out of my way to share my negative experiences with anyone who will listen.
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December 2023 by Robert (Robert)
There are tow, dollies and trailers for moving vehicles are only for small vehicles.
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November 2023 by Dawn Eden
I have visited a number of U-Haul locations over the years - this is by far the most efficient, well organized, fast turnaround and well stocked of all The lady who served me was awesome. I told her that I would give 105 stars if possible, to counter some of the 1 star reviews I have read that do not seem to relate to this location at all. I encourage everyone, when leaving a review, to please ensure that your star rating is not causing a negative impact for little or no reason. Cheers !!
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November 2023 by nora brooks-carr
Kasey was an awesome help during our move. Definitely above and beyond as far as customer service, made moving that much less painful. 5 out 5, would recommend ??
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September 2023 by Cassidy Shepard
The Uhaul app wouldn't let me log in for over 45 minutes, and it wasn't until we spoke to two different customer service reps that I was able to get into my account. Even then, Uhaul insisted we talk to ANOTHER customer service representative.In addition to that, the people who used the Uhaul before us left the truck almost on empty, and so I had to pay for gas that the other people used but I didn't.The truck itself was clean and maintained, but everything else has made me never want to use this service again.
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August 2023 by Matt Kurtanic
I have been to this location a hand full of time and it's been great! But this time I was treated extremely poorly. After I checked in inside, I went outside and was waiting for the guy to come hook up my trailer for over 10min. Finally, this guy comes walking up to me with his hand out, looking like the Uhaul Rambo with trailer wires strapped around him, ok it was kinda funny. But he was acting like I was going to steal it or something? I said, "hello Sir, I just need this trailer". He said "I have a trailer going out?" He stands there for a min and then walks over, yanks the trailer up and begins to hook it up- never says a word and when he is done, he just says "you're good"... Acting as if this is my fault or something? Then a few days later I show up to make the return and start to drive up to the equipment return area. Another gentleman points off to the side like I can read his mind. I put my hand up like what do you want? I drive over to the side not exactly sure where he wants me to go? He then walks up to my window and I say "I don't know what you want or where you want me to go Sir". He proceeds to have an attitude with me and speaks to me sarcastically as if once again this is my fault he can't communicate in a professional manner. All this to say, in a matter of days I was treated so disrespectfully from the outside staff at this location. It isn't hard to use words to communicate in a respectful manner, it's truly that simple.
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July 2023 by Kevin H.
Had a 530 reservation for a truck got there at 500 they said your trucks late. Sat there for 2 hours a lot of trucks were coming back in but no one was serving them. They were lined up out to the feeder rd. They lost my business
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July 2023 by Kimberly Hahn
Be very aware they do not fill tanks before you rent and state it is a corporate policy that U-Haul will not credit you for gas over what the tank was at when you rented it. You will have to figure out what your miles per gallon use rate is, how many gallons you put in, and do the math to figure out how to get it returned at the level it was when you picked it up. Completely asinine policy.Trucks have no space in the cab for snacks or such for long distance hauls and have manual windows & door locks, and no cruise control. Do yourself a favor and rent something else to move long distance!
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July 2023 by Felicia Chachere
I love the easy convenience of this location. The team is seems mostly quiet, Trinity the manager seems very young but at the top of his game helping things run smoothly.Only thing that came across as rude or frustrating was the gentleman checking in. With a burnt-out demeanor and probably over heated( it's June in Texas) the gentleman didn't handle his part in the overall customer experience well. The truck was as always clean, and gased up. The unit I drove had a disconnected fueling insert (whatever you call the gas tank entrance) causing the check engine light to come on. Unit still drove well. This is still my number one location I recommend in the Conroe Willis Spring area.
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July 2023 by A B.
We arrived hours early for our truck rental and not expecting to receive it early, just wanted to make sure it was going to be there. The team was so attentive to us, the lobby was full but they knew exactly where the truck was and had it for us within 30 minutes. We rented an extra trailer also last minute with no issues. Lauren displayed wonderful customer service to us and made sure we had everything we needed while still attending others. Thank you all!
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June 2023 by Vanessa M.
The customer service team is crap! The manager that I dealt with was sh!! He was like 20's. Told me that "there was nothing he could do for me." I've never told that to anyone of my customers. If you have to go somewhere else anywhere else!! The people are always crappy. There always rude and never want to help anyone. I will never use them again. Worst experience I have ever had!!! I waited over 3 hours and I had an appointment and was 30 minutes early, and still had to wait 3 hours!! Ridiculous!!! Not friendly or helpful at all!!!!!! I would NEVER RECOMMEND THEM!!!!!!!!!! GO ANYWHERE ELSE!!!!!!!!!!!!!!! DON'T GO HERE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!
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June 2023 by Christopher D. Fritsche
These people are theirs!!! Casey, Lauren and Sierra are all liars! Not only will they tell you what you want to get you to leave them alone but they sell your stuff out from behind your back without a warning and then ignore your calls and refuse to give reason. Stay away from this location.
