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November 2023 by Phoenix M.
Brittany in service for the GMC side.....give that woman a raise! She's amazing! So helpful, personable and knowledgeable. Always takes great care of me when my vehicles come in. She goes above and beyond with the customer service aspect of her job! My truck is in good hands!Thank you Brittany!
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November 2023 by Mark Chiles
Everyone that my wife and I worked with were not only very professional, but quite personable. They took every opportunity to find us the best deal we could get in purchasing our new 2024 Buick Enclave. The advance discussions by phone and email made the buying experience so much more pleasurable than any car buying purchase we have ever made. Thank you to the entire team at Wiesner Buick GMC.
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November 2023 by STEPHEN
My Sales consultant Jordan was great! No complaints there! Awesome. Finance guy, great to work with!The sales manager, lets talk about that. He came over to Jordan's cubical and explained why there was $4K worth of dealer add on's and that they could not budge off them because there was such a deep discount on the truck (a total of $9100). So mathematically your dealership only come off the truck $5100.I have been watching this truck and prior to the discounts to move a 23 model there were no incentives once you offered the incentives then you added the additional $4000 of add-ons to the vehicle price to help offset the discounts to move the vehicle. The sales manager would not budge on the dealer add-ons so I asked him to kindly remove himself from Jordan's cubicle, while I only dealt with Jordan. Jordan done a great job at explaining the reason of why I should pay for these add-ons but as a customer, I should not be forced to pay for something that I absolutely do not want. That Mr. John Wiesner is not good business, where you force your customers to pay for a product versus giving them the option to pay for a product. I did purchase one of the options which was the windshield protection, and I was forced to pay for the LoJack and the red brake flashing light option. I guarantee you you would get more flies with honey versus vinegar. Do not force your customers to pay for something that they do not want. You have a highly better chance of selling the dealer add-ons with a good explanation versus backing your customers into a corner and telling them there's nothing you can do and if you don't like it, you can walk out the door versus you selling a vehicle. Again, my sales consultant, Jordan was awesome. He done a great job for me, but I will never come back to your dealership to buy a vehicle because you forced dealer add-ons to your customers. Bottom line where other dealerships do not that sir and that is a wrong thing to do. I am standing by to hear your response, Mr. Wiesner. You have my contact details.
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November 2023 by James Farmer
We had an incredibly wonderful experience largely due to our Salesperson Mason Webster and our finance person Miguel Castillo! I would highly recommend them to anyone looking for a vehicle. Mason is absolutely one of the nicest and most genuine people I have ever met and Miguel took extra time and effort to insure that we stayed within a budget that worked best for our family. Thank you for taking care of my family!
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November 2023 by Marty Crabdree
Seamless. Dropped off vehicle, (0900) was immediately helped by a service rep. I walked across the street (was offered a ride by your serv rep but declined) made my dental appointment (across the street). When my dental appt was complete I received a text that my vehicle was ready. Walked back to service area. My car was ready, parked in front and washed. All work was done. Everyone I had contact with was professional and courteous. A very pleasant experience in all.
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October 2023 by Hillary Reyes
I purchased a used Buick Enclave from them. The Carfax showed one incident of "damage," and there was a dent in the front bumper/hood that they told me they were having repaired when I viewed the vehicle. I asked if that was what the "damage" incident was referring to, and was told yes. I also asked if there was any previous body work on the vehicle, and I was told no. Six months after having the car, one of the back doors began to drag on the running board and not close properly. It always appeared to be partially open and the latch was close to coming off. I took it to a shop, and I was informed that the car had extensive previous body work on the driver's side, and the previous body work was poorly done. It was immediately obvious to the shop that the work had been done (literally the second they opened the door they were able to spot tell-tale signs). I was told I needed a new door and several periphery hinges/parts. Once it was all said and done, I was looking at somewhere between $3000 and $5000 dollars. I took it to another shop for a second opinion, and was told the same thing (immediately knew it had previous body work). At that point, I was LIVID. I felt lied to and taken advantage of by the Wiesner salesman. I called the dealership prepared to go "full Karen." Much to my surprise, I only had to go "pre-Karen" before the Sales Director stepped in and offered to help. He told me that, while they did NOT know about the previous body work and it definitely wasn't completed by them, I should bring it to them and they'd get the Collision Center to assess it. Even told me they'd loan me a vehicle to use in the interim. I took it by that evening and picked up the loaner. Collision Center agreed it needed a new door, and they were able to complete the repairs for me free-of-charge. Even though it technically wasn't something they had to do, they were willing to do what they could to make it right. I think they realized they should have caught the previous body work...but everyone makes mistakes, and they were willing to go above and beyond to make up for it. I am very pleased with the continued customer service, and I'll recommend the dealership to everyone.
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October 2023 by Hillary R.
I purchased a used Buick Enclave from them. The Carfax showed one incident of "damage," and there was a dent in the front bumper/hood that they told me they were having repaired when I viewed the vehicle. I asked if that was what the "damage" incident was referring to, and was told yes. I also asked if there was any previous body work on the vehicle, and I was told no. Six months after having the car, one of the back doors began to drag on the running board and not close properly. It always appeared to be partially open and the latch was close to coming off. I took it to a shop, and I was informed that the car had extensive previous body work on the driver's side, and the previous body work was poorly done. It was immediately obvious to the shop that the work had been done (literally the second they opened the door they were able to spot tell-tale signs). I was told I needed a new door and several periphery hinges/parts. Once it was all said and done, I was looking at somewhere between $3000 and $5000 dollars. I took it to another shop for a second opinion, and was told the same thing (immediately knew it had previous body work). At that point, I was LIVID. I felt lied to and taken advantage of by the Wiesner salesman. I called the dealership prepared to go "full Karen." Much to my surprise, I only had to go "pre-Karen" before the Sales Director stepped in and offered to help. He told me that, while they did NOT know about the previous body work and it definitely wasn't completed by them, I should bring it to them and they'd get the Collision Center to assess it. Even told me they'd loan me a vehicle to use in the interim. I took it by that evening and picked up the loaner. Collision Center agreed it needed a new door, and they were able to complete the repairs for me free-of-charge. Even though it technically wasn't something they had to do, they were willing to do what they could to make it right. I think they realized they should have caught the previous body work...but everyone makes mistakes, and they were willing to go above and beyond to make up for it. I am very pleased with the continued customer service, and I'll recommend the dealership to everyone.
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September 2023 by Paul and Mary Ann Cluxton
Steve made our purchasing experience a great one! He was very informative and professional. He allowed us to look at the Buick Enclave without pressuring us. We told him from the beginning that we had not looked at any automobiles in many years and wanted the opportunity to "look" at several makes and models. Our current 2012 Buick Enclave had 185,000 miles on it and was needing to be retired. We came back after looking at other automobiles and chose to purchase another Enclave. Thanks to his guidance, we have the car of our choice!Everyone involved in this sale was pleasant and professional. Thank you to Steve Reich, Michael Dixon, and Justin Lewis.
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September 2023 by Jason Johnson
In today's new world where we are assaulted by tip screens everywhere we go, Brittany in Service is going above and beyond without asking for anything in return. Not only is she kind and courteous (which is expected), she takes the time to accommodate all of her clients' schedules as best she can. I bet this girl has her 10,000 steps in before lunch! She is everywhere! I will continue to drive past another GM dealership to come to this one because of her. Take note GMC, Brittany ought to be your VP of Training!
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August 2023 by Juan Carlos S.
WEISNER GMCWhere to begin. Terrible Experience.. As always dealers are trying to deceive and trick consumers. This picture clearly describes what I think of them! That is where they belong.TRASH!The dealer tries to sell you and obligates you to buy products you do not need. A tracking system?Really???The car has OnStar!! Over $3.5k in worthless products.. their profit margin is over 70%Have you ever walked into a store and while buying anything, you are "forced" to buy more??That's what happens at Weisner and also others around Houston!Always deceptive sales practices and the managers more like the Mafia. A secret place in that Management room! Really??! I hate that!!Before you arrive at Any Dealer:1. Have your financing in place, all dealers will markup 2-3 points. (2.0-3.0% in APR) Remember they are also brokers, they can dot that!2. Do not accept added on dealership items, it is a SCAM.3. No on GAP, huge mistake! You do not need it, do your research! They get a commission on that.4. No on anything dealer offers!! They are trying to get more money from you!5. Remember they are out to get you! $$$$6. Finally. Weisner is terrible! Ordered $105k Yukon and they tried to charge me ridiculous fees in addition to price! Obviously I declined. After various hours price was reduced. Manager was tired, I was not.7. Mafia8. Remember to always go in to Dealer , the 2 last days of the month. They are pressured to do deals!! Most likely they did not meet quota.9. There is reason why the SAFE Act for Mortgages exist to protect buyers...for homes.10. The Same is needed for these terrible automobile sale practices!!11. Auto Sales need Regulation to protect buyers.12. One last thing, finance department at Weisner is deplorable!! They need to go back to school!!Summary:Most importantly Weisner is out to get You!! $$$$They are not honestFinance needs to go back to SchoolDeceptive sales practicesYou do not need anything they have added to the car it is all BSPlan accordingly, set upFinance before arriving.. you will have tje upper hand!
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August 2023 by Scott Allison
Our salesperson Tony was awesome, very friendly and listened to our interest in a new vehicle. Michael was also awesome and worked a great deal for us. and Justin was very cool and helpful to get us out the door with our new SUV. Everyone at Wiesner Buick GMC was very nice, felt like family. I plan on being a long-time customer.Scott
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August 2023 by Michael Gasca
Overall, good experience. Service staff very friendly and helpful. Couple things that would make the customer experience better. Dropped off truck around 10 this past Saturday and didn't receive any communication on timing/status until I called mid to late morning on Monday. Secondly, when I received my vehicle, glass remnants, due to a broken window repair, were still present in the door jam on the driver side front door. This should have been cleaned and the car completely vacuumed, which doesn't take long. At a $600+ PP, I expect more.
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August 2023 by Alex Manriquez
Jon Taylor was amazing helping my wife and I get the car we wanted , his knowledge of the vehicles they have made it easy to choose the right car. He made sure we had all the bells and whistles that our previous car didn’t have..overall made the buying experience smoother than we expected, 10/10 would highly recommend Jon Taylor for your next vehicle purchase ??
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August 2023 by Jim Edwards
The Salesperson Brian Lee was always responsive to my calls and inquires, ie: I did not have to hunt him down. He was never "pushy" and always projected openness and honesty. Trey T., the Finance Manager was exceptional as well, going the extra mile to obtain a better financing offer. Low key but focused on the purpose and task at hand. Also, ceramic coating was done on time and the car delivered when promised. A five plus star dealership without question.
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August 2023 by Mollie Gail Price
Had an incredible experience buying with Jarvis here at Wiesner! He was a great communicator, super knowledgeable, and made our deal as easy as it could possibly be. So happy with my purchase and grateful to have worked with their team.