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“Las Colinas Federal Credit Union exceeded my expectations in every aspect. From the moment I walked in, I was greeted with warmth and professionalism. The staff went above and beyond to assist me with my banking needs, providing clear explanations and personalized solutions. Their wide range of services catered perfectly to my financial requirements, and their rates were competitive. The modern and inviting atmosphere of the branch made banking a pleasure. I highly recommend Las Colinas Federal Credit Union to anyone seeking top-notch financial services with a personal touch.”
“The online check process was very quick and easy while finishing up the paperwork at the dealership.The great team at the CARROLTON branch did an amazing job taking care of me, while I was needing to finance my car.”
“Always go to this branch, two times, I found 2 exceptionals differents persons very happy and ready to help people. Creditunion#D terminal#DfwðŸ‘ðŸ‘👔
“There was a miscommunication when I opened my account, and fees were being deducted. After speaking with the representative, all fees were returned to my account, and the policy was explained thoroughly. Even the Branch representative had miscommunicated and the representative was able to give a clear explanation. I was very pleased as the representative was pleasant and courteous. Very mannerable. Thank ? you for a great first experience resolving an issue.”
“I came into the bank the other day to open an account and Trelon Sheffield assisted me with all my needs. This young man was very professional and well spoken. It was a pleasure to met you and you sir are going places.”
“Linda Howard was amazing to work with! Easiest transaction we have completed! We were buying our son a truck and she got us the best deal possible!I would highly recommend her she is the greatest and makes everything so easy!”
“I have banked here for nearly 10 years, and Justin, the manager, always goes above and beyond. I don't live in the area anymore, but have been reluctant to change due to the level of service.Great place with great people.”
“Love this branch, all the staff are very nice and helpful. No matter what my issue has been, they have always gone out of their way to accommodate me. Theresa was super informative and helpful! Sam, Chyna, Jessica, Joey, Kyla, and Ryan are all stand up people!!!! Feels good to walk into a place where they remember your name and greet you with a real smile!”
“I met the most amazing lady today at this establishment.Her name is Kendra, and she treated me like a person, not a number. She listened to my concerns, and guided me thru the process. We talked for an hour and I just walked in. Along time ago I came to this place a they were rude. This wasn’t the case today, I would highly recommend her for anything.”
“Customer Service was very helpful when my debit card was denied due to the amount - I was not aware of a pre-determined set limit for debit card transactions. She was very nice, professional and took the necessary action to assist me so the transaction could be completed.”
“AAFCU locations are few and far between, so you don't have much choice as to what branch you use unless you don't mind driving across town(s). Given that, I would still choose this one even if there were more available because the employees here have always provided exceptional customer service.Regardless of which branch you use, AAFCU in general offers far better rates than banks of the "too big to fail" variety for just about everything from interest bearing accounts to loans and credit cards. Also, for certain types of accounts, they will refund ATM fees when you withdraw money from another bank.”
“Love this branch, all the staff are very nice and helpful. No matter what my issue has been, they have always gone out of their way to accommodate me. Theresa was super informative and helpful! Sam, Chyna, Jessica, Joey, Kyla, and Ryan are all stand up people!!!! Feels good to walk into a place where they remember your name and greet you with a real smile!”
“I have an auto loan and just recently changed insurance providers. My agent and I have made attempts to provide updated insurance info but they insist on purchasing $9000 coverage. This credit union is impossible to contact. Ive even attempted to email their loan department and the CEO through their site which was not operational. This is the only way to get any companies attention anymore.I wanted to write an update to my previous review. I did indeed receive a phone call from Mark this morning inquiring about my negative review. I expressed my concerns to Mark regarding the inability to contact or communicate with them. He showed concern and compassion to the difficulty in which it takes to get in contact with them. He also gave me his direct contact for any needs in the future.”
“The quality of service from the entire team is incredible, I went to open an account and it was a very good experience, Alma was super friendly and patient as was the rest of the people who work there, 100% recommended”
“This staff is remarkable. Ive been starting to come to this location more frequently and every time, I am welcomed with warm smiles and supportive staff members.Adrienne & Collin have made sure to get me every resource needed to reach banking goals. Ms. Antoine made sure to go above and beyond to help with my issues.”
“Caitlin is one of the best person we have experienced helping us and getting a job done. I commend her and the team they’re all very pleasant. You can even make it a one stop place like getting, bank check instead of a money order. Set up your bill pay online with dates that are convenient. We love Texas Trust Credit Union”
“Amazing experience! Adele and Jisenia are so helpful and friendly. They are genuinely kind and caring as well. The ease with which they opened an account and helped me get pre approval for a loan was wonderful. I am so grateful. Keep up the great work!”
“I went thru drive thru this AM and filled out a withdraw but forgot about a passcode I guess it has been so long I couldn’t remember, but instead of the lady saying can you come in or let me help you with that, she said I need a passcode I was so frustrated and embarrassed I said give me my info back and she was like ok.So very unprofessionalBut I called Denton DATCU and the lady was so nice and very helpful”
“I love this branch. I’ve with DATCU I’ve 40 years. Living in Carrollton for the past 23 years this is my branch. Customer service outstanding and I also love the online chat.”
“I wanted to Share my Awesome Experience about a Real Angel at Location in Douglasville, Mrs. Diane Mccravy Help me Stay Calm after Someone Clean-Out 4 Accounts in my Bank Account that left me Devastated in Tears @ Fear? Who Could do this ? She said ok , we got this, within 2days and 24th ours all my Money was Returned to my Accounts! Start Over was hard but Necessary… This was a Criminal Offense! I’m Taking Steps towards recovery, Thanks Mrs. Mccray for all the Hard Work and Dedication … Greatful???”
“Our CU (MECU) is long gone. It's Andigo now, and the AA CU is our local optiion for Andigo account cash access (in or out). Service has always been quick and efficient. Bottom line: Best part is the candy bowl.”
“My first time being at this Branch Mr. Draylon Cooke helped me answer all my questions about loans and was very pleasant and patient. He did a good job customer service satisfaction need more guys like him”
“The tellers know exactly what they're doing they're very professional courteous kind helpful and very very efficient I was in and out in no time at all blink of an eye thank you so much”
“Just two days ago, I went to the TTCU branch in Irving, and mentioned to the banker who was assisting me to open a new account, the pleasure of going to do business in that bank. So quiet, very personal, and feeling that you are a superstar. I mentioned her my sensations during that visit, and now I am just expressing it to everybody.”
“Such lovely people. I went in yesterday to get some help for my Mom. They greeted us and treated us, like family. Just an amazing group of people here. Thank you for being awesome!”
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“Cannot stand the Nick recording and now I'm locked out of my app and because I was busy doing some paperwork I closed it and didn't proceed and they're getting me messages like that's why I'm locked out too many attempts when I truly only tried one or two times and then when it finally accepted my password it said I still couldn't get in. When I called they wanted to tell me it's because it was too many attempts but when it finally said I could get in it still wouldn't let me in I dealt with that for about 30 minutes one day and told him to mail me my information. I'm still not in my account bet my billstatement is mailed. Super not user-friendly because you couldn't just hit copy when they would give you a code you had to go back and forth between your text messaging or email and the website. Things are not popping open and putting you in the right place automatically.very outdated system for modern times. Please fix soon”