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February 2024 by Steve Mallon
Called on a Friday and was told I would get a call back on Monday. Monday went by no call. I called back on Tuesday and was told I would get a call back asap. Never got it so I called back again and left message with a very nasty lady that evidently doesn’t care about how she speaks with customers. Finally a lady called me on Wednesday but I told her I had handled my business in a different way. I don’t mind telling you I was a little upset to say the least. I’ll never call that office again. Since I’m the customer I believe I deserve better service and that office doesn’t have it.
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February 2024 by John S.
What a horrible rip off scam. I wasted five hours waiting for a tow truck that never came. Finally called a company on my own that came in 30 minutes. Total waste of money. Do not trust anything this company tells you.
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December 2023 by Amy D.
Every time you call here they just hang up on you! Do not come to this location. The old, extra-large woman named Karen that works here harassed me in the parking lot and was very rude and rolled her eyes, and verbally assaulted me, then was yelling at me and saying rude things to me. I guess this is how AAA likes to treat their customers and other people, they apparently allow this as well since her manager just stood there and let her do this. Maybe try the AAA in Irving or Plano!! They're way nicer there and don't have this Karen who acts like her name. Very fitting!
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November 2023 by FREDRICK 24.7.365
AAA Dallas Insurance and Member ServicesToday I had to do something very important and it was at AAA Dallas. I needed to get an "International ? Driver's Permit". First I didn't even know a place like this existed to provide this type of service. I found their information online and I was able to watch a YouTube? video of someone talking about their service. My big thanks goes to my on site staff person ⭐⭐ "Mary"⭐⭐. She basically walked me through the process. It was very simple, very easy and the cost was very reasonable. You can take the ? pictures needed on site. I would definitely call ahead just to make sure everything is operational and good to go. This type of place turns out to be a blessing to a lot of people. Also having good staff members that know what they're doing like (Mary) makes this so much more easy. Thank Thank Thank ??
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November 2023 by Fredrick D.
AAA Dallas Insurance and Member Services Today I had to do something very important and it was at AAA Dallas. I needed to get an "International Driver's Permit". First I didn't even know a place like this existed to provide this type of service. I found their information online and I was able to watch a YouTube video of someone talking about their service. My big thanks goes to my on site staff person "Mary". She basically walked me through the process. It was very simple, very easy and the cost was very reasonable. You can take the pictures needed on site. I would definitely call ahead just to make sure everything is operational and good to go. This type of place turns out to be a blessing to a lot of people. Also having good staff members that know what they're doing like (Mary) makes this so much more easy. Thank Thank Thank
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October 2023 by Julian fajardo guevara
Terrible experience I came because I was having issues with my account and they say that I have to call because they can’t do that, so what’s the point of a AAA office and I tried to request another service and they say that they don’t do that…..
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October 2023 by Diana W.
They're nice enough when you can get them, but no one answers!
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September 2023 by Tobias Muhlhofer
Free notary for members, but even though they have other employees in the store, they refuse to allow one of them to serve as a witness on a document.Called multiple UPS stores, and none seem to have a problem providing withesses through other store employees.
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September 2023 by Eimal Rahmani
Loved the customer service in this place, very friendly and knowledgeable specially the guy named Bryan, he was fantastic
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July 2023 by Daniel keeton
I've emailed, I've called, I've left voicemails I'm just trying to get my car fixed communication is the easiest thing to do but now I have to waste money on a lawyer just to get my car fixed I tried getting a check issued to my finance company name and my name still no check found a collision shop since it was a problem email the adjuster over a weeks collision center information still nothing
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June 2023 by David G.
They denied notary services twice based on the subject of the letter I wanted notarized. They simply would not notarize it, which I suppose is fine if I knew that before I made the trip. If they deny you as well then UPS is just down the street!
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May 2023 by Nancy C.
We've been trying to get a refund for our trip 10 months ago. They booked and charged for tours that did not exist. They do a good job of acting clueless. You have to go through numerous phone options just to end up having the call dropped. We will never book anything with AAA ever. And will not be renewing our membership. It's pretty worthless.
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May 2023 by Derrick Dixon
Very very very bad customer service. Like the other reviewers wrote, don't waste your time and money here. The underwriting department sends out letters and then disappear. Go with better companies like Allstate or State Farm.
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April 2023 by Lee
Useless.I was in a bad car accident that totaled my car, so I immediately called AAA for help. I could not get a person on the phone. Instead I had to click though a phone menu standing on the side of the road in 100 degree Texas heat, which resulted in a text message....with a link....to a website.....that listed tow trucks in the area...all of which had a wait time of 3 hours plus (I was in Dallas). Eventually the responding officer had to help me get a tow truck that showed up in 10 minutes.AAA is useless. I'm currently sitting on hold trying to cancel and I've been on hold for 15 minutes waiting on the 'cancellation department'. Don't waste your time and money on this garbage company.
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March 2023 by Nastassja Jackson
Rolando was so courteous and friendly im glad I was able to come in and join today. Great customer service