July 2023 by Esperanza Harper
We stayed at AC for a concert. We parked at the public parking. When we were leaving the next morning, we noticed we had a flat. Luckily, Richard, one of the door men graciously spent time helping us change the tire. He really went above and beyond to help 3 girls out!! Thank you Richard!!
July 2023 by jayo0556
We had a room on the 3rd floor overlooking Commerce street. The road noise from cars and motorcycles Erving engines and racing made it impossible to get a decent nights sleep. The hotel was clean and well appointed. But I doubt we would choose it again because of the noise
July 2023 by S K
The AC hotel in downtown Dallas was disappointing given the expectations I have being a long time Marriott rewards member. Even though it is somewhat less expensive than other nearby hotels, it is an old and ugly building - with hardly any natural light, and minimal light fixtures in the room. The view from our room was of HVAC system only a few feet from our window. Housekeeping managed to leave us without conditioner upon our stay. Breakfast for $15 was the equivalent of what you can get free at comparable, even lesser hotels. The valet service (PMC) slammed my trunk shut manually and broke the automated function it has, and they brushed off my concerns when I complained about it by not providing me with a follow-up email on how to file a claim. Homeless person somehow got into the public bathroom and had their stuff spread out all over the vanity the morning I checked out. Limited wine and food selection at the bar led us going next door to the Hilton Statler for food and drinks. One of the staff kindly made us mimosas upon our request Saturday morning which was the highlight of our visit - we tipped her well. Everybody else seemed apathetic and like they didn't want to be at their job. This hotel needs a management makeover!
July 2023 by Michael Ortiz
This is one of the worst hotels I've stayed at. First off, the front desk charged me for the room even though I already pre paid. Luckily the manager noticed and said it would be taken off. Secondly, she asked if I needed a hearing accessible room? Which I then said no to and was still placed in there.I have never seen such HORRIBLE elevators. The elevators are shared with another hotel. Good luck getting into one quickly. I've never seen so many people taking the stairs because of the horrible elevators. It will take you at least 5 minutes to get one.The shower knobs are just ridiculous. Quit trying to be fancy and just make something usable. The fanciness for the elevators or the showers just don't work and make the experience horrible.Good luck trying to sleep before midnight. I've also never heard such noise from cars on the street. All of them are just blaring extremely loud music with subs that shake your room. It's just ridiculous.Lastly the valet is the worst!!! Hire more people and quit trying to be cheap!! It took over 45 minutes to get my vehicle from the valet. I have to pay $50 a day for that!? Absolutely never again. How is that convenient for anyone.Overall, this hotel is a joke and is just scamming people for money. You could hear so much chatter through the lobby area of the horrible experience.UPDATE: Also be sure to check they aren't scamming you all out of money! They have an "incidental" fee that after 12 days I have not seen back. I will never stay at this hotel again. I've never had this bad of an experience even at a 2 start hotel
July 2023 by AreenMarie Morrison
The bed was very comfy and pillows quite nice. Downgraded for: only one working elevator; rooms with modern decor but not functional. Not a safe area to walk at night; just a little too far from the nightlife on Commerce St. Go to a hotel 2 blocks closer to Main Street Garden Park and you'd be fine. Due to location there was a lot of street noise from kids doing donuts in the nearby parking lot at midnight (multiple nights). Not planning to return.
July 2023 by Kathryn B
Super friendly staff, clean and comfortable room, and within minutes of fair park! Breakfast was delicious as well. Thank you to the team for a great stay!(Remembered to take photos of the food, forgot to take photos of the room?♀️?)
June 2023 by Cassandra Barnett
My room is very well maintained updated clean line furniture and clean and I enjoy the multiple press light switches as well as the floor lighting. The frosted sliding door to the bathroom is nice. Once I figured out how to operate the elevator I could really appreciate it(safety 1st). ?. My seating area in my room by the window is a great lounge. The staff is very kind.
June 2023 by olivia turner
Good location walking distance to a lot.Easy check in process and communication with staff.Public parking behind the building was only $10 compared to $42 for valet.Restaurant, bar, and pool on site is nice.However,My biggest complaint is the AC not working in the unit. I have never been in a hotel room where I have been hot. I am always always always cold. The hotel room felt worse than outside.Even after turning the AC down several times, it was kicked back off and never reached the desired temperature. The lowest it got was 71 degrees. Even after a long night of driving, my sleep was not the best due to this.AC hotel has no AC. How ironic.Room was very modern and the layout was nice and different than many other hotel rooms. Although it was small, the layout made it feel bigger!
May 2023 by DesignDeeva
Stands up to the AC/Marriott brand. I was very impressed with the room. Everything was clean, sparkly and smelled amazing. The bartender was like my bestie and the staff was very pleasant. I'll only stay here in the future!
May 2023 by BirtanO
Great rooms in size and the most comfortable beds I have ever slept in. Location great too. Choice of breakfast at very reasonable prices with great staff. Very spacious and relaxing lounge area too with great bar. Restaurant has good choice of food as well.
May 2023 by Dominik Burgess
Cool hotel but they have this really inefficient system of elevator buttons instead of them being in the elevator you have to scan your room card which doesn’t work half the time or wait for someone else to get it right and hope they’re on your floor. Also their are no inroom instructions on anything and the tv in my room won’t work with the remote so I sit there for five minutes just trying to get it to move. But the layout is cool and the pool is nice.
May 2023 by Nigel Walsh
Great location, what you expect for an AC by Mariott. Room was clean, staff were friendly. Great location for me. Close to AT&T Exchange and walking distance to most things. Shares Gym with Residence, small but does the job with decent connected Technogym kit.A few negatives. Shower Pressure was poor, Loo Seat Broken in my room and lifts were funky, something not right in calling them,Walkability: Good location to walk to most things within 20 mins.
May 2023 by dianarQ5823DB
I like the hotel, amenities and location overall, and this my 4th stay here in 2023. However, I had a completely clogged sink ant it took over 45 minutes, afternl multiple follow up calls to get it fixed. How os it that housekeeping and engineering don't talk to each other? I know all the standard pandemic staffing excuses, but a little bit of proactively and communication actually saves a lot of manhours.
May 2023 by DafnaG
We loved the hotel . Situated in the center of town near it all . The front desk , run by Arthur , was the best in every sense. The rooms beautiful and spacious . The room service the best . It’s definitely the right choice in Dallas . We will come again
April 2023 by Melissa Rowe
IMPORTANT -PLEASE READ! I would strongly caution against staying at this hotel as well as using their third-party valet company “Parking Management Company aka PMC!” While staying at this hotel for a volleyball tournament, our brand-new car was BROKEN INTO and DAMAGED while in the care of the valet. Additionally, another family in our same volleyball club, attending the same tournament, had their car STOLEN from the valet garage. I do not blame this hotel for the conduct of criminals. However, the hotel's apathetic and unhelpful response to my situation, as well as, its failure to provide adequate security measures, raises serious concerns about its commitment to customer service and guest safety. It's the responsibility of the hotel to provide assistance to guests in the event of a problem, especially one as serious as this! The hotel's failure to do so is a clear indication of the value they place on you as a customer and a lack of care or concern for its guests' security and well-being. Furthermore, PMC’s lack of accountability and transparency is concerning. We were told our car would be “taken care of.” However, PMC has hidden behind emails with zero action. I encourage you to read ALL the negative reviews about the customer service received at this hotel and to consider the ALL the negative reviews regarding this valet company. I wish I had. This “franchise” hotel is not representative of the Marriot brand! My advice is to look elsewhere.
