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December 2023 by Erin T
Never have I ever wrote a review about a retail store… but the associates at this store deserve one. The girl at the counter on December 12th at 1:25pm was one of the rudest people i’ve ever witnessed. Started to tell us about a sale and then blew us off with a comment under her breath and didn’t even finish what she was saying. Something about “nevermind yall wouldn’t…” and lost it from there. Had to get back in line for something else and the way she spoke to another couple of people was so rude and embarrassing. Saying comments like “be honest.” After being called out for being so rude, she word for word said “you should too.” Watching her interact with every customer was ridiculous. Never have I ever seen such a rude and degrading employee in my life.
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August 2023 by Shan Williams
Visited this location today. Absolutely amazing service from the entire floor. Everyone is helpful and intentional with the customer experience. You can see they all work together very well and their are a bunch of smiling faces. Thanks for the experience it says a lot about management and leadership of the team.
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June 2023 by Kate O'Donnell
Hadn’t been to an AE store in years but dropped in this past weekend with my mom to look for some jean shorts. I wasn’t sure if I was going to feel out of place (I’m 35), but the staff could not have been more welcoming. Christy (or Kristy) asked if we needed help right away; she was hilarious, relatable, so helpful and made me and my mom feel like we belonged. Thank you, Christy!!
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May 2023 by U Vee
Went into this location today and the blonde girl at register that had a skirt on had the worst service. Have you seen a black person in your life before? I shop this brand often but won’t be back to this location.
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March 2023 by LaShuna Anderson
I came here to make a return for items I purchased online. The cashier was LM1037. She was so nice, and super polite and helpful. My experience on the Aerie side of the store was completely opposite. All three of the employees I encountered on this side were rude, didn’t say hello even when I spoke to them. I’ll likely continue to shop online but I felt it was necessary to leave a review so that the store can improve on customer relations.
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March 2023 by RL Perry
I love this store! I really appreciate Jessica ALWAYS going the extra mile to ensure my shopping needs are met!! She is a tremendous asset to the American Eagle organization!Viana is also very helpful!
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January 2023 by Catherine Kropp
My shopping experience here was very disappointing. Jazmine an employee was extremely rude when asked if she could look up my credit card. Manager was very sweet, but I was no longer interested in shopping there due to the others behavior. I’ve been shopping here for 10+ years and have NEVER had an issue before, it’s normally the opposite. They are outstanding most of the time. Won’t be returning to this location at North Park.
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December 2022 by Arturo Sanchez
Love this store and will definitely come back! Alexa was such a huge help! She went out of her way to help me find the pants I was looking all over town for. After being redirected by 3 different locations, Alexa was my SAVIOR. Best customer service I’ve gotten in this mall in ages.
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December 2022 by Albert Nabiullin
Mariah went above and beyond to help me search for gift items, great customer service thanks!
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November 2022 by Aeva Leck
Every time I go to this specific store I feel very judged the second I walk in I’m met with eye rolls and looks of absolute disgust. The employees would look at me then look at each other and roll their eyes making me feel very uncomfortable and unwelcome. At this point I want to stop shopping here completely.
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October 2022 by KerShon
Rude customer service on the American eagle side. Have to to search for assistance, went to cashier and ask about a product. You can tell they were not mood to assist and facial expression was grumpy. Middle of asking the a question about a fleece coat and cut me off saying no. Ma’am I didn’t finish my question.
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September 2022 by Randi Gaddy
Alexis was Helpful , knowledgeable and so patient , found everything I needed and more!I will definitely come back to AE because of Alexis at Northpark!!
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September 2022 by Jodi Crawford
Alexis was awesome help!!!! Couldn’t have shopped without him!
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August 2022 by Vanessa s
Love this brand. Store is always clean. Has less stuff than online but great stuff to choose from. Staff is nice but usually talking amongst themselves so it's hard to come up and ask for help sometimes.
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August 2022 by Shelby Schultz
I thought that Aerie was known for being size inclusive but I was really disappointed in their lack of larger sizes
