February 2019 by Smith Kadeem
Me and my girlfriend went to this store this afternoon to browse for furniture for our new apartment. Went into all of the other local furniture stores adjacent to Basset, before entering Basset and was giving polite customer service, we told the other employees at the other locations that we were just browsing at furniture and they respected our response and left us to look around there stores. Upon entering Basset me and my girlfriend were approached by a employee working there by the name of Diane. We were looking at a couch and living room set when she asked us if we needed help, we said no were just looking and she replied that she needed to educate us on how there store “works” because there furniture is all customizable? So she proceeds to walk us around the store, telling us about ways to customize furniture sets that are there and there prices. At one point she asked my girlfriend what was her budget. She replied that she hasn’t made a budget of how much she wants to spend. I said to Diane we were looking for a living room set, she said that they don’t sell living room sets and that every piece is an individual item? She then told us to go shop at rooms to go if we are looking for more affordable furniture items. This was very rude and disrespectful assuming that we could not afford the items at that store, she had no reason to suggest we shop elsewhere. If you go here I hope you don’t have to run into Diane and be subjected to her prejudice
December 2018 by Tom L
November 2018 by Evelyn Juan
Love to visit here. Lots of good variety and excellent customer service. What else could you want from a furniture store?!
February 2018 by Prab Randhawa
This is the first furniture store in Dallas that I have been in the past 2 years in which I do not experience any greetings or customer service. Me and my wife was walking in the store for 10-15 mins looking for blinds, curtains and shatters for my our new custom home from Toll Brothers but nobody came to us and tried to sell their products. There was ladies sitting on their desks while looking at their computer screens. That'why I am not giving any star ratings at this time.
We may not visit this store in the nearby future. Thanks.
January 2018 by Kellie Rode
I had a great experience here. The furniture is very well made and the custom options are endless. Casey is a pleasure to work with.
I'm thrilled with my new purchases!
January 2018 by Enrique Rubio
I so happy I bought all the furniture of my new home in Frisco Tx Basset have the most comfortable sofas
January 2018 by Ashley Sudduth
Super helpful and even applied a military discount to the sale price.
January 2018 by Christopher Fickey
Love Bassett for new furniture. The staff here are super friendly and really take the time to understand your needs and work to show you appropriate options. They continue to win my business with each trip!
June 2017 by James Burkett
Great selection of really nice furniture. This isn't Nebraska Furniture Mart, so be prepared to pay a premium. One of the drawers on our dresser wasn't sliding properly after it was delivered. They sent a repairman out who was able to resolve the issue within 30 minutes. Great customer service.
June 2017 by Jessica A
Absolutely incredible customer service. Lorie and Jennifer assisted me and they were both such a pleasure to work with! They searched and dug until they found the exact artwork that I needed. You can tell when people are willing to go that extra mile for you, they certainly did that here. Will be coming to this location going forward.