July 2019 by Carol Barrera
When looking for great high end quality products, I have found that most sales people tend to not take young shoppers as seriously but Jeff Ferguson treated us like valued customers the moment we walked in. It was because of his great attitude that we will now be enjoying our new furniture ! Thank you Jeff, we will shop here again in the future!
June 2019 by Jessi B.
What a terrible company with awful customer service. They have screwed up our transaction every step of the way except for the taking our money part. Ordered "solid wood" custom office furniture which was delivered broken, then they tried to tell us they weren't obligated to replace what was delivered messed up. Once they finally agreed we were told the replacement pieces were damaged in the warehouse. So we waited and waited with no update on when the third set would come in. Not only did the third set also show up damaged but their delivery guys messed up our stairway wall carrying down the original damaged stuff. Clearly a crappy product that is definitely not solid wood. It's particle board with wood veneer. Now they've agreed to just come get this garbage and give us a refund but can't even do that right. They only processed one of the broken pieces and we have to continue to call to ask what is the status of the rest. No one ever returns a call or simply does their job. We will be filing BBB claims and disputing charges with our credit card company. We'll take our money to Weirs where we can get actual solid wood furniture and great customer service.
February 2019 by Smith Kadeem
January 2019 by L R.
We've just received our furniture, incomplete order ($90 pillows and some that were included) Our Furniture has been sitting in a warehouse since 12/18/18, held up by the afore mentioned throw pillows. When the furniture arrived, the white glove treatment wasn't so white gloved. There is still sticky tape and plastic on the furniture. The furniture isn't quite finished. I've stubbed my toe on their attachments to hold the pieces together, and the furniture isn't what was in the show room. The seams are coming apart and the ones on the Zippers haven't been pressed, seeming unfinished. I am not happy with my $7,000. purchase. I may not get my happy resolution, but you should not waist your money here. I sew for a living and this was not acceptable. My clients wouldn't let this pass.
January 2019 by Leah K.
We ordered a couch from Bassett Furniture about a year ago. After a little over a year, all three seat cushions have begun to rip along the seams. This is extremely disappointing given the sales pitch was that the couch we ordered (and fabric in particular) was very heavy duty and stain resistant - this is simply false. While our experience in store was pleasant, we discovered after we left the store that the first sales person had ordered the wrong couch. Fortunately, we had checked our order confirmation paperwork to check the couch dimensions to measure in our home. The reason the wrong couch was ordered was because the sales person seemed to be in a hurry to complete the sale and did not walk us through our order in detail. I will acknowledge that the store manager corrected this issue in a professional manner. After waiting several weeks to receive our custom built couch, our couch came with the wrong pillow inserts (the store manager verified that the pillow inserts that were sent differed from our order). We were hoping that they could expedite the shipping of the correct pillow inserts (particularly because this was a mistake on Bassett's part), but quickly learned that we would be required to wait several more weeks (i.e., the length of time we waited to receive the couch). After talking with the store manager and several unpleasant back and forth conversations, we discovered that the pillow inserts were shipped to the Dallas warehouse and that we could pick the pillows up directly from the warehouse to save about a week of waiting. Overall, I would not recommend purchasing a couch from Bassett (particularly if you use it as your primary couch). The quality is not worth the price and our experience with the customer service of Bassett was very poor. After only a year, we are forced to purchase a new couch and will be exploring different options.
December 2018 by Tom L
November 2018 by Evelyn Juan
Love to visit here. Lots of good variety and excellent customer service. What else could you want from a furniture store?!
October 2018 by Michelle U.
Bassett Furniture has nice pieces but they are expensive and the quality is not as good as it should be for the price. The design team is helpful but be prepared for them to close the deal quickly and make the sale. I purchased a cocktail ottoman that was very expensive and it has 2 obvious seams in the middle . They could have cared less and I have not heard from anyone in customer service after I complained. For that price it should have been made clear that it would look like that . They also nickel and dime you on the delivery fees. I paid for the delivery of the ottoman but they couldn't include the extra pillows I bought in the delivery . I would have had to pay extra , ridiculous for the price of the pillows it should have been free delivery!
June 2018 by Amy S.
I ordered a multiple rugs, couches, and breakfast table last fall. My salesperson was very knowledgeable and professional! Unfortunately the quality of the couches is highly disappointing. The fabric is already showing crazy amounts of wear and stretch. What is even more disappointing is the lack of response from the organization to stand behind their products! I have contacted the company through website, email and contact with management with delays and silence. I would not buy anything from them in the future and suggest others do not as well. Furniture is an investment and certainly expect it to last more than six months!
March 2018 by Jean H.
Amazing experience at Bassett! Upon walking in the door, just looking for living room furniture had the best furniture shopping experience ever. Michael Remus, helped us and was very attentive to our every question, concern etc. When we weren't sure of dimensions, he came over to the house and measured for accuracy. We then went back to the store and laid everything out on the computer. His designer taste is exquisite and we now have a custom living room (without the exorbitant price) that is simply gorgeous. Had such a great experience that I went back today for rugs and pillows for another room. I would highly recommend Bassett and choosing Michael is the way to go!
February 2018 by Prab Randhawa
This is the first furniture store in Dallas that I have been in the past 2 years in which I do not experience any greetings or customer service. Me and my wife was walking in the store for 10-15 mins looking for blinds, curtains and shatters for my our new custom home from Toll Brothers but nobody came to us and tried to sell their products. There was ladies sitting on their desks while looking at their computer screens. That'why I am not giving any star ratings at this time.
We may not visit this store in the nearby future. Thanks.
January 2018 by Kellie Rode
I had a great experience here. The furniture is very well made and the custom options are endless. Casey is a pleasure to work with.
I'm thrilled with my new purchases!
January 2018 by Enrique Rubio
I so happy I bought all the furniture of my new home in Frisco Tx Basset have the most comfortable sofas
January 2018 by Ashley Sudduth
Super helpful and even applied a military discount to the sale price.
January 2018 by Christopher Fickey
Love Bassett for new furniture. The staff here are super friendly and really take the time to understand your needs and work to show you appropriate options. They continue to win my business with each trip!
January 2018 by S S.
I am a repeat customer when it comes to Bassett furniture. Great quality furniture with the added bonus of designing what works for your home/your style with the help of a designer at the store. I came to this Bassett location right before the holidays and worked with Michelle C. Although an extremely busy time of year, she made the time to come out to my new home to help me with design selections at my convenience. She worked with me through the holiday season at the store with colors, styles and much more. She took the time to call me when Bassett was having a sale to help me save money. She worked within my budget to find me what I needed. Afterwards, she kept me updated on the status of delivery of the furniture. Even after the furniture was delivered, she checked in with me and wanted me to send her pictures. I could not be more pleased with my experience at this location and glad to have Michelle C. as my designer. As for the furniture itself, love it!
December 2017 by Jonathan G.
Walked through entire store - no employee acknowledged me. Definitely not same experience I had at other stores on Knox in the area .... I guess they don't need my business...
June 2017 by James Burkett
Great selection of really nice furniture. This isn't Nebraska Furniture Mart, so be prepared to pay a premium. One of the drawers on our dresser wasn't sliding properly after it was delivered. They sent a repairman out who was able to resolve the issue within 30 minutes. Great customer service.
June 2017 by Jessica A
Absolutely incredible customer service. Lorie and Jennifer assisted me and they were both such a pleasure to work with! They searched and dug until they found the exact artwork that I needed. You can tell when people are willing to go that extra mile for you, they certainly did that here. Will be coming to this location going forward.
January 2017 by Gretchen B.
Bassett Furniture is a great store. The staff are knowledgeable and do not pressure you to buy. Our purchase was delivered in a timely manner and the product is great quality.
December 2016 by Keith C.
My wife and I just moved to Dallas and were seeking assistance in decorating our new loft. We searched dozens of furniture stores online and offline and found Bassett in Dallas. I read the reviews and found that Nancy came very highly recommended as a designer. She spent many hours with us as Mona and I went back and forth on patterns and styles that would meet our desired outcome. She never forced her opinion on us but rather listened carefully to what it was that we wanted and worked with us from there. We found all the people at Bassett to be extremely helpful, friendly and professional. From the people at the front desk to the delivery guys. It's taken us a while to complete the design process and Nancy has been there to offer her expert advice every step of the way. I'm not the easiest person to please but at the end of the day we now live in a space that we absolutely love and one that has friends and family saying "WOW" every time they come over to visit. Thank you Bassett and a special thanks to designer Nancy and Iomi at the front desk.
November 2016 by Armanda B.
Absolutely the best experience! Please go see Nancy McPherson she made my bedroom dreams come true. The showroom is an absolute breath of fresh air, full of options and friendly happy staff ready and will to do what it takes to build your beautiful space. I purchased the Palisades bed, Palisades benches, Palisades dresser, classics by Bassett leg night stand, stearns and foster mattress, Presidio bachelors chest, and the Winslow mirror. I hit my budget and I am over joyed with the result. This place is amazing, and Nancy made my room a beautiful place to sleep, relax and dream. Thank you all so much for everything and more pictures to come.