-
February 2024 by Chris Baker
Outstanding service and care !! My car battery failed and I purchased a replacement online. Upon arriving at the store, Juan checked my battery and told me I only needed to charge my existing battery. He refunded my online payment and suggested I use a charger since we do not drive the car very often. He explained the benefits of a variety of chargers they carry and ensured I knew how to use it. BEST service I have received in a very long time from any company.
-
January 2024 by Lee Cheatham
Great service.
-
December 2023 by Doctor John
Batteries Plus made this so easy to obtain my vehicle battery. Ordered yesterday chose date and time for next day. Went to store and within 15 minutes battery install was done. Service from start to finish was awesome.Michael Y.
-
November 2023 by Joe Sladecek
Very courteous, knowledgeable and helpful personnel
-
October 2023 by Mimi Lin
I needed a screen repair under warranty. The Richardson store refused to honor the nationwide warranty. This Dallas store took care of customer needs and honored warranty. They immediately ordered a screen and make the repair for free once the part arrived.This store even make sure the repair is all good! For some reason, the fingerprint scanner disappeared after the first screen repair. This store made it right and order another part right away. So I got another screen replacement a week later and everything was restored and functioning.
-
October 2023 by Liz Grigorian
Color me impressed. Drove down here to get the battery replaced on my Mazda key fob and the guy asked if I had ever had it replaced before. I said yes, but years ago and not at this location. He said, "I'll be able to tell" and came out 2 minutes later with a new battery in my fob and a "have a great afternoon!"Buy the warranty. It truly is a lifetime warranty!
-
October 2023 by Jacob Elliff
I hired them to repair my Samsung phone. They ordered a replacement of the charging port and installed it for me. They refused to warranty their repair because I wouldn't give them the password to my phone. It would be insane to give strangers the password to my phone and thereby give them access to all my personal information. They said they need to test the phone and need the password to do that. I told them I don't mind entering the password myself to allow them to test, but for some reason that wasn't okay with them. I was hoping that the repair would work and that I wouldn't need a warranty, but it was bad luck for me I guess. It doesn't work. All I can do now I suggest you stay away from Batteries Plus.
-
August 2023 by May May
Customer service skills are lacking. I'll never shop at another Batteries Plus based on todays experience.
-
August 2023 by Macy McCarroll
Worst customer service I’ve ever experienced. Save your time and try a different location.
-
May 2023 by Martyn Abbott
I ordered an LED light online. They had it ready right away the next morning. After some discussion, the sales staff were very helpful in directing me to a slightly different version. Without their help I would have bought the wrong item. They were right - the new version worked great. A great customer experience.
-
May 2023 by Nelson H.
Good service, quality battery at fair price. They replaced the coach battery's in my rv in 30 minutes
-
April 2023 by Teresa Arevalo
When I purchased a Car Battery ($266), I spoke with Juan and asked him if they could install the battery. He said they probably could and to come in. I needed someone to install the battery since I had no clue how to and my husband had a stroke and can no longer do these things. When I got there, I asked if they could install it and the guy at the counter said no, that they were short staffed. There was another guy in there with him so I'm not sure how many there were at the time. He took the battery out to the car and my husband asked if there was another location that could install it. He went back in and called another location, they said they couldn't because it was a "difficult install". This is the last time I will ever go to Batteries + for anything. This is taken from their website "Batteries For Any Make & Model - You rely on your battery to start your engine time after time. When you need a replacement, you want the very best batteries from brands you can trust. Sedan, sports car, SUV or truck—no matter what you drive, you’ll find the right battery here. Plus, take advantage of money-saving services like free battery testing and installation..", I would remove this from your page if you are unable to live up to your advertisement! Absolutely the worst business practice I have ever seen!
-
March 2023 by Kimmie T.
We have been throwing small appliances thinking the "NEW" batteries we bought from grocery or pharmacy store batteries. Being item and Bette ties and to this place. Many times, it turns out the "MEW" batteries were Jo good. Never go anywhere to buy your batteries.
-
March 2023 by Richard Lozano
Either the motorcycle battery the store associate cross reference it to get me the right fit for my motorcycle. The experience was very pleasurable the associate was very aware of my needs and gave me a solution. I would recommend Batteries Plus Bulbs to anyone that needs batteries or lights or anything else.
-
March 2023 by Tris
Jeremiah helped me get a new key fob and made sure it worked. Friendly dude, and very happy with my service!
