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July 2021 by Neleida Dominguez
Staff wonderful Tamara Davis very helpful person
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August 2020 by Emily Laubach
On Monday morning, at 10 am, I took a walk to Compass on Oak Lawn to use the ATM. The ATM was empty, I only had my ATM card with me, so I could not make a withdraw through the drive-through, I told them that the ATM was empty and they went to fill it which takes 20 minutes, I gave up. I think if I was a bank employee, and I came to work at 9 am on Monday morning, the first thing I would do was to fill the "probably" empty ATM.
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August 2020 by don juan
Soo i just joined the bank and i know they sanitize the little shoit tubby thingy but what about the buttton?
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May 2020 by Glancy Kelly
This Branch is racist! The branch manager wouldn’t even accommodate with me after losing my wallet. They said they didn’t recognize me and I use this bank several times a month for deposits... they told me without an I’d they can’t access my account! I went down the street to another branch and they helped me!! I’m taking my money out this bank for this!
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March 2020 by Samuel L.
I have been using this bank for over twenty years. I've seen many people come and go but have always had a great relationship with the staff. Always felt my needs taken care of d they've helped me in many ways. Currently Glenn is branch manager. He's always super friendly and helpful. And there's Flora and Anna and the rest of the gang. Love this place. I highly recommend Compass.
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August 2019 by Patrick Ervin
The staff are super friendly and I appreciated not having to wait at the teller counter.
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May 2019 by James Meyer
The staff was way more helpful than even most people out in the world! I just wanted to stay to hang out and talk with everyone they were all so nice
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January 2019 by Cristian G.
The Cashier Latin girl working there is really friendly and she help me all time I got good experience with this bank really I like it
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October 2018 by Dany Bee
I had an absolutely spectacular experience opening an account here the staff is very professional and generous. Andrew greeted me asoon as i walked thru the door assisting me thru the whole process in regards to online banking and setting up my direct deposit, answering all my questions and concerns consistently. I would most definitely recommend BBVA to any one looking into opening up a bank account.
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June 2018 by Sean Meyer
Staff was absolutely helpful. Got a loan that only took minutes. Opened new accounts a couple weeks ago & again very helpful. Gladly switched over from B of A.
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June 2018 by Alejandra Ruiz
I just left this bank after waiting for 40 min for a banker to help me... there was only one teller and one banker and when I got up to ask the banker if it would be any longer because I had already used my lunch hour he said I was interrupting his client! It was a simple question since he had taken almost an hour already and I had to get back to work. ... He said well come back and make an appointment. Seriously!! Will never go back to this branch. Couldn't se3 his name but he looked gay.
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May 2018 by Lauren D.
I set up my first bank account here. Christine with BBVA was extremely helpful and friendly! I am happy to have this location as my neighborhood bank.
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January 2018 by Laura Sherry
If you are looking for a bank with good service - look somewhere else. If I could give this a rating of 0 - I would. Flora Orellana (purportedly the assistant manager) refused to provide me with a number for corporate location and refused to provide me with her manager when she could not assist me with a mistake that was made by the bank. Then, she decided to hang up on me. I will be removing all my money and business from this bank and going elsewhere.
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September 2017 by david Lindsay
Its always good to do business with a business that knows your name.Great place to bank.
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July 2017 by Jamian E.
HORRIBLE! I needed to cash a check. It was 5:02. I was told "We're closed, use the ATM to deposit, come back tomorrow or go to your own bank." I WILL NEVER EVER EVER BE A BBVA COMPASS CUSTOMER! I'll deal with WalMart or ACE before I take another check to this bank. There's another branch 2 miles away. Should have gone there. RUDE and NO CUSTOMER-SERVICE SKILLS!
