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October 2023 by Matthew Kilgore (thetraveloftime)
Closed Saturdays but all other banks are open on Saturdays. I need to deposit a check and can’t take a week day off to do so .
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May 2023 by Mahan Ra
Great customer service
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February 2023 by Bob B
If I have an appointment at 9am, I should not have to knock on the door to be unlocked at 9:02 and then told to wait in the lobby. If the appointment is set for 9am, the meeting should start at 9am.
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October 2021 by John Nation
Today, I spent 15 minutes in line to make a simple deposit. There was only one teller present, and the two customers ahead of me had long transactions. The teller seemed a little overwhelmed. But not so overwhelmed that he waited on two drive up customers who arrived after I did. The manager came out and introduced himself by first name only and offered the excuse that he was short staffed, which even if true, is not my problem, and what is wrong with a manager manning a teller window temporarily. I didn't think "sorry about the wait" was sufficient, so I called the BBVA customer service number. The overseas representative told me there was nothing she could do but give me the number of the branch. I told her that I had already talked to the manager. She said there was nothing she could do but give me the number. The tail is wagging the dog here, folks. The sad thing is, this used to be a great branch. The manager and tellers all new your name and greeted you when you entered. If this group cares about your business, they do a good job of concealing it. So if BBVA customer service isn't interested in complaints, maybe the folks who read Google reviews will be.
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June 2021 by Donna S.
BBVA esp the one on Hillcrest, Dallas made me very happy today and deserve 5 gold stars for their excellent customer service. First a nice man answered the phone on the second ring, I asked about a notary and he said come on in they could provide one. When I got there Stacy, who was the notary, greeted me immediately and helped me right away. I was done within just minutes! So Happy! Especially because I first tried BOA, two separate branches, who, in total contrast, never answered the phone, just voice mail, so I tried their on-line scheduling which indicated no available appointments for at least two weeks ... after that I stopped looking and called BBVA. Thank goodness I did, very disappointed in BOA but very happy with BBVA! BBVA will be my first choice now for their excellent personal customer service!
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August 2020 by Kim P.
Takes DAYS for a check or transfer to be made available and that is just unacceptable. I have a long time account with Wells Fargo and this NEVER happens. BBVA is actually holding a $20 check deposit 4 days before its available that is just ridiculous. I am seriously considering closing my account with BBVA.
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November 2019 by Heather Feather
I love compass bank Ernie Lyle was so amazing to work with he was really helpful getting my husband a good loan.
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April 2019 by James T.
my bank for twenty years and now it's useless. every time I walk in they body slam me with self serving promotions I mean, I get it - in the middle of Highland Park douchebaggery it's difficult to stay centered but it's gone from solid to time to move on.
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January 2019 by Karen Campbell
Always courteous
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September 2018 by Justin Gardner
The staff was extremely nice when I arrived and remained professional through our conversation. However, they couldn't resolve any of the issues I was trying to handle. All I wanted was the ability to access my loan info online. I'll stick with B of A moving forward.
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June 2018 by Elizabeth Del Toro
Awesome experience!!! Ariel, Erica, and Kyle took care of us!! Top notch customer service!! Will be using this location from now on!!
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December 2017 by Kathrin McDonald
I had a great experince here. The staff was incredibly friendly and helpful, especially Habib. He answered every question I could have thought of and made me feel like he really cared.
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December 2017 by Kai M.
Great, friendly staff. Habib was such a nice guy and made me feel like he really cared.
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November 2015 by German Velasquez
Buen trato con eficiencia y me gusta x q abren los sábados
