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December 2023 by Diana Hess
ATMS never work. Today the Atm took my deposit, spat out some of it, said to contact institution. I check my account and the money it did take was not in the account. Beware.
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August 2023 by Asadullah Noorzay
Worst place to bank with. I had to come three time just to cash a check. This is the only bank that charges 2 % to cash a check. pnc even doesn't worth a one star.
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June 2023 by Carla S
This branch is terrible! I had an appointment with a banker yesterday. He took a walk-in person ahead of me and made me wait. The customer service was awful. I was treated disrespectfully. It seems like a group of high school kids are running that branch. The signs in the bank are all in Spanish, so too bad if you aren’t fluent in Spanish.They need A LOT of training on customer service. When I said I had to leave because I had another appointment, the man said, “If you really do have another appointment,” accusing me of lying. ( yes, I did have another appointment). The odd thing is that the bank contacted me to come in related to an issue with the change from BBVA to PNC and then acted like they had no idea why I was there. I do not recommend this branch at all.
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April 2023 by Oluwaseun Odumosu
Worst bank , they keep taking money from my account for the service am not using. Run away from them
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April 2023 by Jennifer Oviawe
It was 9:40 a.m on March 28th 2023. This lady teller was at the counter. She said can I help you as she's on her phone. HMMMMM, when are tellers allowed to have their phone at the counter when you are dealing with peoples personal data. He was texting and told me to hold on. I said, "Excuse me." She said ", oh I'm just texting my friend. Give me a minute." She said it like as if it was, by the way. I said, "Excused in the context like are you serious. Then, she got the late memo and waved her hand in an unprofessional manner to help me. I just left. Just a typical lazy employee who is on the phone while the company is paying her.
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March 2023 by Frida McKenzie
I love this branch. I was so happy to find out this was just right down the street from me. Jacqueline treated me with respect and was very helpful. I love having my $$ with PNC. I will definitely return to this branch.
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December 2022 by Natalie Wallace-Parma
A lot of older reviews say this branch is bad, but recently I have had an amazing experience here. Ethan was very helpful when I was trying to set up a new account and he explained everything to me and answered all of my questions. Their customer service lately has been great. Give this branch a chance!
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October 2022 by Allyson Tripp
I do not like this branch at all. The tellers are rude, not customer friendly at allMany times I will go all the way over tothe branch on Preston at Forest where everyone is friendly and helpful
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July 2022 by Courtney Duran Carter
I had a great experience at this branch. Amel was very kind and got me in touch with the manager, Alex, who was great to work with. They were quite busy, but you could tell that they were working to get everyone what they needed.
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April 2022 by Barefoot Rod
Avoid this bank and especially this branch! $6k mistake plus ugly transition where everyone was locked out of their accounts, always slow service and long lines. Alex the branch manager is in way overhead head
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February 2022 by Daniel Rose
I dread going to this particular banking branch. Manager isn’t all that helpful especially considering my wallet was stolen.. my temporary ID has been accepted everywhere else and another branch. Getting charges on my card and he won’t even help me change my ATM pin code!
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January 2022 by terrell welch
They steal money from people do not!! Trust I have a new account and pnc took my paycheck and won’t give Kyle my Reynolds paycheck back but also is with holding funds. If your a Texas resident do not trust they are coming down here to steal from Texas residents even look at the news they are stealing from thousands
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September 2021 by Amber C.
If I could give this branch a zero star rating I would! The Manager of this branch is a thief, he went in my account and moved money and closed one of my accounts without my permission causing me a financial hardship. Not only is what he did morally wrong it's illegal!!! BEWARE they are crooks at this branch and will do anything even if it's illegal!
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July 2021 by Lavonne Geter
Walked in to withdraw cash. I wasn't greeted at all....nothing said between 3 Tellers....well, someone with different colored skin walked in and was given all of the attention.....this bank is in the hood and it's 2021... doesn't matter if I'm black or not. If I say hello and ask nicely to receive service, then do your jobs....I will not be coming back to this location. The location by Love Field Airport is better...
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July 2021 by Cynthia Mendoza
I always get great service with them. Marco is always very helpful and makes my deposits process so easy. It’s always a good experience when I go. I would give him a 10, he’s polite and professional and makes my experience at BBVA very pleasant. He remembers me when I go makes me feel more than just a a customer.