Appallingly bad. If you value your money and time, do yourself a favor and steer clear from this Benihana outlet. There's a reason why the average Yelp rating for this place is so poor. Our visit from earlier today was one of those experiences where you vehemently regret visiting a place. Frankly, this establishment should be shut down to make way for something else. Let me break it down for you, so you can decide for yourself if you'd like to spend your money here. 1) Reception Area & Ambience The external pond area looks like it used to be nice once upon a time. Enter the dimly lit restaurant where a slouchy boy at the host desk will confirm your reservation, and ask you to take a seat in the waiting area. The waiting area just so happens to be six chairs placed next to two doors on opposite ends. The doors open up into to the men's and women's restrooms. So you're now Benihana's custodian of toilets. A few mins later we are called to be seated. As is standard at Benihana, you'll be ushered to a common table of 8. Sometimes you'll get lucky and end up with decent dining companions, sometimes you'll be stuck with the imbecile next to us who was on his phone through out and left the table 28 times. The first thing that'll strike you is how the interiors, tables and chairs all look grimey and in need of a good deep cleaning. A tablemate grabbed his napkins and started to clean bits of food and dirt from his place setting. My party had to dust off the chairs. 2) Service Our server arrives. Surly faced and the opposite of welcoming. Clearly an overworked and underpaid Hispanic worker being exploited by corporate America. He takes drink orders, ignores the birthday girl within our party, wearing a "Birthday Girl" hairband, and disappears. Returns after a few minutes with beverages (water), and takes orders. We made the mistake of ordering a couple of rolls as appetizers. Should have stuck to the limited lunch menu. The server then disappears for a solid twenty minutes. Our chef arrives, does the usual Benihana pseudo-teppanyaki show. Finishes making the fried rice, serves it to us. Still no sign of appetizers. A note about the fried rice - Dont bother with Benihana's upgrade scam. It isn't worth the money or the interest. The vegetable fried rice has everything but the diced bits of chicken. It is also rather bland, boring and stodgy. Appetizers arrive 2 mins short of me blowing my fuse and cancelling them. We eat the unevenly shaped rolls. They are satisfactory. Of course, we arent handed bowls for soy sauce and wasabi. Our server disappears again. This time for 30 mins while we eat our pedestrian hibachi food. Look, you're basically eating sauted meat or seafood with some butter. That's it. This food has very little taste, or culinary skill attached to it. It is one dimensional, and quite an affront to Asian food. But it's all you get here. The "famous onion soup" is a joke, as is the salad. We continue to try and eat our entrees while all the plates, dishes, bowls from the appetizer course and still littered across our limited table space. I eventually ask the server for the other table (where a kids party is going on) to get our missing server. She goes and comes back momentarily because she has no idea who is serving us. She was however courteous enough to clear our dishes and mutter an apology. Now the really fun stuff starts. The couple next table (with 4 kids) ask for their cheque and immediately start disputing the many add on charges for the awful fried rice served in tiny portions to the kids. The server unable to answer the question sends for the manager. A scruffy, poorly groomed woman shows up and in a loud voice proceeds to debate the pricing, which the servers never bothered to explain in the first place. We are sitting and eating while this sorry excuse of a hospitality professional is arguing with the guests over a kids meal, saying thin
January 2019 by Zanell G.
This is my first time going to the banner laocation and overall it was the worst experience of my life between the poor communication from the waitress and the miscommunication between management and my reservation specifically stating I have to have handicap accessible bathroom and tables, from the food quality to being very poor and ending with me being double charged for gratuity back calls more than one meal alone. If you're able to go to the los Colinas location I will strongly recommend but if you have to go to the banner location please go during the daytime because apparently at night everyone's discombobulated and confused.
January 2019 by Tom R.
Not at all up to the standards of other Benihana locations throughout the country. Poorly seasoned and bland. Their soup was way off; too much onion. Tasted gross. Steak was overcooked and under-seasoned. Eggs were burnt before mixing into the fried rice. On top of it all, they tried to push their "holiday" menu for lunch at double the prices. Service was disinterested and unengaged. The plumb wine was good; that's about all, though.
December 2018 by Siobhain M.
First time visiting Benihana's in Dallas. Very slow night and not packed at all. We were a party of 3 and was sat rather quickly but the wait after that was extreme. We were sat at 842, and didn't receive our drink order until 938. Yes, 938pm. With the drink order we also received our soup. At 10pm the chef finally comes to cook the food on the hibachi. Do not come to this Benihana if you are wanting to eat in a reasonable time. Overall, the food was wonderful and very tasteful ONCE we got it.
December 2018 by William B.
My experience was TERRIBLE. I've been going here on Christmas Eve, my BIRTHDAY, for the last 17 years, and I wasn't able to get a table even though I had a RESERVATION. Plus the old fashioned I ordered was mediocre at BEST. The bartender wiped his nose with his bare hands and sneezed, and then proceeded to put together a drink without even washing his DISGUSTING hands. I also saw two waiters hooking up in the HALLWAY. Filthy! Never going back to this BACKWARDS establishment. ****ONE YEAR LATER**** Still fucked