May 2019 by Tahko Mans
Great selection of boots but everything else was pretty...meh. Also we were behind a lady in line that was being really awkward and grumpy and was doing her damndest to fanaggle her way out of actually buying the stuff and was nit being very nice to the cashier. The cashier, however, was very nice
May 2019 by Brad Pierson
Walked in the store the sales girl said hello. I was the only one in the store. 15 minutes later after looking for a boot for me and no one offering to help i left. Good thing though found a great pair of boots at Atwoods and a whole lot cheaper!
May 2019 by James P.
Great selection but beware of the return policy. Boots can't be returned if they've been worn. Mine have made my ACL-repaired knee start hurting a lot and they declined to return the boots I'd only worn 3 times Update: these boots are still making my knee hurt and boot barn refuses to allow a return. Be very careful with shopping here.
April 2019 by Jordan R.
My girlfriend and I had a wonderful experience here today. We were both able to find a pair of Ariat boots that we both liked and the girls working in the store today were both friendly and helpful. They had a large assortment of apparel too all at a reasonable price. Not sure why this particular locations people hate on but for me personally I got everything we needed at a great price. I'm sure we will be back if we need new boots or country apparel.
April 2019 by Paul Davis
Boot selection was amazing. The staff were very helpful, friendly, and patient. Even for an old cowboy that hasn't tried on boots in many many years.
March 2019 by Chike Okechukwu
Really a boot barn. You may find what you like here...for boot lovers
March 2019 by Aaron Dennis
Love the mesquite store but this one was in the for a good bit looking for a couple of pair of boots not one person spoke to me until on my way out and I was the only customer. Went to Cavenders right down the road was helped right away.
February 2019 by Aaron Z.
This is a solid western wear store, they have moderately priced to semi high priced items with a large selection. Seemed just the right amount of helpful but I could some folks might want more attention but for me it was a good experience. If you need something nice and don't want to break the bank it's a great spot.
February 2019 by Mo In Memphis
Didn't find what I was looking for, but the store is always super clean and staff very friendly and helpful.
February 2019 by Vaqueros Cristianos
Great place to buy. Great customer service. Blessings from Vaqueros Cristianos/Christian Cowboys.
January 2019 by JR Gray
Went in to exchange some boots I got for Christmas. A guy named Lance helped me out. He was very helpful and very friendly. And while his store didn't have what I wanted in my size he did offer to order them for me and looked to see which other local stores could accommodate my needs. Very satisfied with my experience in this store.
January 2019 by Giovanna Castellanos
The only reason why I'm giving only 3 stars is because I had to buy a holiday carton box for the felt hat that I bought my husband. They told us that they didn't have any regular hat boxes that they usually give with the hats and the only option was to buy one, of the holiday unless we wanted to take the hat just like that. I had just bought an over $200 hat and I didn't just want to throw it in the back seat so ofcourse I had no other choice but buy one.
January 2019 by JR Work
High quality selection and knowledgeable staff. Today I purchased a pair of work safety moccasin boots that fit like a glove. Keep an eye out for sales as some of them offered absurd 50% off one ofs for boots with cosmetic defects. The location is nice with plenty of available parking and a clean lot. If you need steel toe or composite boots, this is a definite shoe in.
December 2018 by Kevin S.
For some reason I didn't really like this place. There were a few female staff that seemed friendly but their selection of boots just wasn't there. It seems like they only have one width, which is D. Their selection of boots seemed nonexistent. The boots they did have seem overpriced. I figured they were going to be some good deals here but they're just worn. They had several Lucchese boots, but it only looked like they had crocodile and all of those seemed like they were priced between $600-$800. I definitely think you can get a better deal at Cavender's than here on boots, I didn't look at anything else in the store, just boots. The store was clean, but as far as boots, I just don't think they have a good selection. With not having a good selection and boots that seem overpriced, I would probably go somewhere else.
August 2018 by Keith T.
I visited this store because I needed to get some western gear. I gave it 4 stars because I had to return a couple of items and it was hassle free.
April 2018 by Arik Yakir
Boots and boots and noots. Amazing. A bit of Cowboy hats, belts etc. Worth a visit as a tourist as well :-)
December 2017 by Darrell Nalley
Great store. Challenged to get help sometimes but when you do they are helpful.
December 2017 by Cesario Saucedo
Great customer service! Employees were very attentive with us in case we needed help
December 2017 by Laurie Pessetto
Nice selection and nice customer assistance. Save points for discounts.
November 2017 by sandra s.
Terrible service. Three women go in looking for hats and boots, could hardly get help, then they left, never to return, could not find size, another person drops by to 'help' leaves us to help man. No one helped with hats. You would think when your intentions are to drop a few hundred bucks you could get good service.
October 2017 by Jared romero
Best customer service ever, Taylor was amazing big beautiful smile,great attitude she knows a lot about work boots.GREAT CUSTOMER SERVICE
January 2017 by Brent L.
Great selection, easy parking. Friendly staff too. I usually don't like to be bugged when I am shopping, so this place was a plus. It was a weekday morning shortly after they opened, so I was the only one in there, so it was awesome! If you have been to a Boot Barn before, this one is on par with the others.
December 2016 by Katie G.
Make sure your keep receipt..even if tags are still on they won't give you store credit.
March 2016 by Tex F.
I went to this Boot Barn at LBJ and Preston looking for a pair of black work boots. Not the easiest color to find in work boots today, but there are a few out there. Was greeted at the door by a salesperson. I told her what I wanted and she said that they didn't have any but I could look around. I'm guessing she wasn't on commission because that was just about all the help I got. I looked around and found black Ariat work boots on a bottom shelf. I dug them out, tried them on, and found the right size. Because of the lack of interest/assistance in helping me, I bought the boots elsewhere. This store's selection is okay, that would be 3 stars. Lack of customer service -1 star. They get 2 stars from me.