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December 2019 by Andrew C.
Nope, nope, nope. I went in to buy a winter coat just before Christmas - I had some money to spend and wanted something nice. I walked over from my apartment, and entered the store the same time as an older gentleman who had been jogging - I even held the door for him. The other guy was immediately greeted and helped, while I got to wander around and be ignored by the sales associates for 20 minutes. There were two ladies helping people check out and were obviously busy, while two male employees (one was the manager I think) stood around doing nothing except having an obviously very important discussion about the Cowboys' season. They couldn't be bothered to help me out despite looking directly at me multiple times, and after a while I couldn't be bothered to care. In the end, I couldn't find the jacket that I wanted that I had seen online, but I decided that I'd rather purchase something else than continue to be ignored. Luckily, the older gentleman didn't end up buying anything either, and I took my money elsewhere (thanks Saint Bernard and Peter Millar). I'm not sure what you need to look like or do to get assistance in this store, but I wasn't able to figure it out. I don't intend on trying again.
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December 2019 by Asad Abas
One of the finest Brooks Brothers store.
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December 2019 by Bruno P.
I came for a suit jacket and I know my sizes because I work in the industry. The sales person was no help at all. I asked for number size and he said he didn't have that size. After watching him "look" I happened to see many suits in my size but I shrugged it off and just decided to go elsewhere. This place and suit supply are a joke with suit knowledge but they have nice products. You could probably get better service at a mall place like Express.
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October 2019 by Tyler H.
I had the best shopping experience. Netti was extremely helpful! She helped me pick out a nice boutonnière for my date!
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August 2019 by Daniel Ahmed
Really spacious store located uptown. I was lucky enough to come here on a day when only one other customer was in the store and I got everything I needed seamlessly.
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July 2019 by Lawrence Cole
Best dress shirts ever. Expensive so by them on sale. Wish they had more color selections.
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June 2019 by Sampson T.
Bought two "custom made" shirts last Christmas ($200+ per shirt). Sleeves were too long and waist too big. Brought then back 2Xs for alterations. Dustin, new store manager of course said he was not responsible since he was not store manager at the time (also a bit sarcastic and colorful). He said he will not charge me for "alterations." Hahaha! Alterations for custom shirts??? Like a restaurant saying, "I won't charge you for your server bringing you your food." Will get custom shirts made elsewhere (Nordstrom, Dillard's, Culwell have very good custom shirts, material for 25-50% less). And they get it right the first time. Spent too much time and $ at this Brooks store.
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May 2019 by Jim Thielen
Great store; friendly service.
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March 2019 by Henry Talamantes
You either love BB or you don't. But this store in particular has a great location, knowledgeable staff, and is always well stocked. One of my favorite retail BBs I've visited. Store hours are a bit off on the listing so check on the official website or call ahead.
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March 2019 by Jay Hilliard
Classic men's clothing!
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February 2019 by Allison Cambre
One of the best clothing stores
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January 2019 by Benjamin Bell
Great deal on a shirt with there 40% off coupon.
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December 2018 by Larry Johnson
Must have classic options. Great customer service!
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November 2018 by Hannah R.
I go to Brooks Brothers often, but this locations manager made me question my loyalty to the chain. I came in for a shirt, and the manager Dustin (or Justin?) was rude, unprofessional, and unhelpful. I'll be shopping at another location from now on.
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October 2018 by Megan M.
I've had great experiences in the past but today was frustrating. Came here today to get my fiancé fitted for a suit/tux for our upcoming engagement photos. It seemed like no employees other than the cashier were around. After waiting around for over 20 minutes for service in the suit area, we got tired of waiting for someone to assist and walked across the street to Suit Supply instead. Pay attention to your customers.
