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December 2023 by Annette Rios
Jesus Gamez, was above extraordinarily and helped me in a timely manner. I highly recommend scheduling meetings with him. He gives clear explanation and is straightforward along side multi tasking.
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November 2023 by Rena Wilson
This is the absolute worst bank ever!!! I’m not sure if it’s because they ONLY cater to the Latino community or what but this is the worst!!! Unfortunately I chose this bank when I moved to Texas ONLY because they have Chase in both Ohio and Texas. I work across the street from this branch so it’s convenient, so I thought but no matter what every time I have to go inside for one reason or another it’s the worst experience ever!!! Never helpful and it’s amazing I see no other nationality at this branch!! Corporate needs to step in and do some employee evaluations on those incompetent idiots!!! I HATE THIS BRANCH!!!!!!!! ??????
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November 2023 by Andrew Tristan
Lisa Zavala, Branch Manager, took exceptional care of me. Thank you being a great point of contact for such a big, unpersonal bank. You make a difference in people's lives. We need more people like you in this world.
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October 2023 by Leslie B.
Worse bank to do business with, if you are a small business! They will hold your check deposits for a week after you deposit a check, even if the check has already cleared the check writers bank account! They will also close your bank accounts, even if you just went into their bank to complain!
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July 2023 by Samone W
At the time this branch was convenient, so I visited to get my last name changed on my account... Per the website I only needed my legal document that showed my name change and a supporting document.. I had the following documents displaying my new last name:marriage license, social security card, and a credit card... I had the following documents displaying my old name: current passport, current driver's license, chase debit card, chase credit card, work id, and I was in full uniform with a name plate that displayed my last name... The banker Ben (who stated he's been with Chase for over 20 years) went through the motions with me (over 30 minutes) and stated he couldn't do it... The drop down menu didn't give him the option to choose marriage license or social security card as forms of identification, only social security cards for minors and seniors.. He stated I needed to at least have my new driver's license/id displaying my new name, even the temporary one... I explained to him before we started (when he came to get me from the waiting area, before we sat down) what service I was there for, and the documents I had as proof... I also explained at the beginning I was still awaiting to get my new driver's license, and my appointment was in a couple of weeks.. I was a bit upset, but I just left... I have been a customer with Chase for over 21 years (when they were Washington Mutual), and I have multiple accounts with them, including accounts for my children... Thanks to a banker at the branch on Marsh Ln (Dallas) I was able to get my last name changed on my account within 5 minutes.. I gave the banker all of the same information I had given Ben, but this time I had my temporary driver's license... The banker stated they didn't need all of those documents, but that was fine.. The banker offered other services as well as showed me how to make sure fees were waived on my children's accounts... When the banker was helping me I noticed on the drop down menu that my marriage license and social security card displaying my new last name would have been sufficient enough to have gotten my last name changed on my account when I visited with Ben... Chase can never be on one accord, everything/everyone states something different (from the website, to customer service at the 800 number, to the branch staff)... I wasn't surprised by the incorrect information Ben had given me; but, I won't be visiting the Ft. Worth Ave branch again, whether it's convenient or not..
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May 2023 by juan martinez
Just goes to show it doesn't matter what you with the customer service sucks. The atms outside dont always work but yet the green lights stay on green. If the staff inside see a huge ridiculous line outside then they should go out there and see whats the problem. But I guess they don't get paid enough to do that.
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May 2023 by Kathy Bear
My father who has been banking with Chase over 25 years wrote me a large check. I went in to cash the check and the banker asked if my dad has ever written me a check. I responded yes, the banker FINDS a history of him writing me a check.So then because my name was written with what looks like a E in their eyes, they refuse to cash my check.Then to top it off, they stamped it as if it had been deposited.The Manager comes out to tell her employee to leave it alone and not correct the fact that it was not deposited!No wonder this Chase has so many low reviews. It’s clearly run by idiots - specially the Manager and Banker that clearly saw a history of many checks written to me by my father. Trash
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April 2023 by Luis Ortiz
Waited for fifteen minutes just for them to tell me they don’t have a banker, even though I let them know I needed a banker when I walked in. Also the teller is doing crochet instead of helping customers????
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March 2023 by ANA CABRERA
Forgot my ID needed money on my break had my account number cancelled card since they cancel the other one for unknown transaction. Said they could ask me questions to withdraw the money but that they needed a Manager still to approve the transaction and a Manager wasn't working at the moment. So they couldn't give me money out of my money account.
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March 2023 by Denise Leismer
This is the worst CHASE BANK i have ever walked into . My husband and I walked into and ask to speak with the branch manager . A guy by the name BEN who works there told us that he would not help us because my husband who is hard of hearing talks too loud and that offered BEN . He REFUSED to help us. He threw his arms up in the air and said I will not help you sir because you talk too loudly . I told him that my husband was hard of hearing and BEN dud not want to hear it . So I told my husband let’s go and we left . We went yo the Chase Bank on Slyvan Ave and the Bank Manger there treated us with kindness and respect. His name is James Tarr . James Tarr helped us with the problem we were having and got it taken care of immediately. Thank You Mr. James Tarr we need more Bank Mangers like you sir. Thank You for your hard work and wonderful customer service.
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March 2023 by Samone W.
At the time this branch was convenient, so I visited to get my last name changed on my account... Per the website I only needed my legal document that showed my name change and a supporting document.. I had the following documents displaying my new last name: marriage license, social security card, and a credit card... I had the following documents displaying my old name: current passport, current driver's license, chase debit card, chase credit card, work id, and I was in full uniform with a name plate that displayed my last name... The banker Ben (who stated he's been with Chase for over 20 years) went through the motions with me (over 30 minutes) and stated he couldn't do it... The drop down menu didn't give him the option to choose marriage license or social security card as forms of identification, only social security cards for minors and seniors.. He stated I needed to at least have my new driver's license/id displaying my new name, even the temporary one... I explained to him before we started (when he came to get me from the waiting area, before we sat down) what service I was there for, and the documents I had as proof... I also explained at the beginning I was still awaiting to get my new driver's license, and my appointment was in a couple of weeks.. I was a bit upset, but I just left... I have been a customer with Chase for over 21 years (when they were Washington Mutual), and I have multiple accounts with them, including accounts for my children... Thanks to a banker at the branch on Marsh Ln (Dallas) I was able to get my last name changed on my account within 5 minutes.. I gave the banker all of the same information I had given Ben, but this time I had my temporary driver's license... The banker stated they didn't need all of those documents, but that was fine.. The banker offered other services as well as showed me how to make sure fees were waived on my children's accounts... When the banker was helping me I noticed on the drop down menu that my marriage license and social security card displaying my new last name would have been sufficient enough to have gotten my last name changed on my account when I visited with Ben... Chase can never be on one accord, everything/everyone states something different (from the website, to customer service at the 800 number, to the branch staff)... I wasn't surprised by the incorrect information Ben had given me; but, I won't be visiting the Ft. Worth Ave branch again, whether it's convenient or not...
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January 2023 by R. Page
The absolute worst experience ever!! From mailing out a debit card, trying to get a pin, withdrawals, deposits, even going into the branch for in person help, because God forbid you try calling this branch. Nothing has been smooth or easy about this bank.
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October 2022 by jaz gonzo
outside ATMs are ALWAYS out of service.Literally ALWAYS.They have 3 and 100% of the time, they are not all functional. So there’s always a long line.If you’ve been to this Chase, or live in the area, you know EXACTLY what I’m talking about.
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October 2022 by angela pappas
Once again you can never use the atms because they never work doors close at 5pm. What about the working person. Just close down the location already.
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October 2022 by Ashley Alvarez
They have three ATMs and almost always either all of them are down or two of them are down what is the point of conveniency and having three ATMs that don’t always work
