-
March 2021 by Hasan Almasri
They say they close at 9 but they actually close there doors at 8 and stop taking drive through at 8 as well or they’ll just tell you ( oh we don’t have it ). Employees sit in the back and chill .. super bad customer service
-
March 2021 by Shirl B.
The original Schlotzsky's on Greenville Ave was great but when they moved down to Greenville and Park Lane it's gone way down. I keep trying to give more chances but the out come is the same. Food is not made to order, they do what they want. Super busy but no staff they keep sharing. I order mobile order to pick up, it's never ready, have to wait a good 15-20 minutes for it. Yesterday was the worst, they lock the doors so no more people could go inside. I have a mobile order how am I supposed to pick it up? I waited outside 15 minutes for someone to leave and went inside. Waiting for someone to come out of the kitchen, had a seat for 20 minutes, I finally went to the kitchen to tell them. She said It's only me working, you have to wait. There were four people working. Finally got my order it was incorrect but wasn't going to wait. It was cold!!! They definitely take care of the drive thru but not the inside business. PLEASE SHUT THIS PLACE DOWN. No sandwich is worth waiting that long.
-
January 2021 by Dawn S.
Today 1/31/21 at about 2pm this afternoon I stopped by to purchase a chocolate chunk chip cookie and a cinnabon cinnamon roll. I drove through the drive thru. The attendant stated they only had chocolate chip cookies, oatmeal cookies and the center of the cinnamon roll. I ordered one large cookie and TWO of the cinnamon rolls. I was told they only had enough for one center roll. Please see the cookie (I added a picture) I received. I did not open the bag until later on when I got home and opened the bag to see what they gave me. I wish I could take a picture of how HARD and Not Edible the center roll cinnamon was when I opened it. This is another level of dishonesty, lack of good customer service and integrity. If you are in the North Dallas area DO NOT GO TO THIS particular restaurants! The quality of food and service is below sub-par.
-
January 2021 by Mark F.
I ordered at the drive thru and drove to the window to pay. The man at the register had his mask well under his nose. Since I was wearing my mask, I thought as long as he was only handling the money, it would be ok, so I paid. Then I see he is making the food. With his nose completely exposed. I was so shocked that I just took the bag and drove away. Then threw away the sandwich. There was no way I would eat that. I feel sorry for the people that use a delivery service. I'll be making a complaint to the city health department. Beware!!!!
-
January 2021 by Pamela C.
Horrible service. Ordered online via app for curbside pickup. Arrived just before scheduled pickup. Drive-thru line was out to the street. Per curbside order instruction I called was told ge in drive thru they were the only person there. One and only one employee. Attempting to cancel order. Avoid this place like the pandemic
-
October 2020 by David R. Flores
Products are good, but I feel that their prices are higher than the compatitors, specially becase the prices are only for the sandwiches and don't include anything else.
-
October 2020 by Sergio Esquivel
Great cinnamon rolls e icing
-
September 2020 by James Cheatham
Cashier had horrible customer service..took my order then told me that they did not have the items I requested after I have just paid for it with my debit card I will not be returning to the establishment
-
August 2020 by Kristine Knoll
Used to be good years ago but now just tastes processed.
-
July 2020 by stephen annis
Restaurant was clean not long wait food was very good. Employees were helpful and friendly.
-
May 2020 by Steven Graves
Three Visits to this location in the past 3-4 weeks, 2 orders not correct and one visit they never came out of the kitchen to take our order. HORRIBLE service
-
March 2020 by Tim L.
Called ahead. Food was great. Staff friendly. Clean and quick. Good job!!!! Not sure what else to say!!
-
February 2020 by John Barton
This place is a Schlotzkys that is supposed to have Cinnabon products, but twice I have been for a sandwich and there were no Cinnabons
-
February 2020 by Markuz Z.
Love the food, this review is for this particular restaurant.They are very inattentive, everyone I've been there... Almost as if you are bothering them at closing time no matter what time you are there.There is never someone at the counter, when they have to run the card they "need to run it on the drive-thru machine" half of the time for some reason.I'm writing this review from another restaurant bc my friend and I walked out after waiting forever... two others walked after us as well
-
February 2020 by Morpheus X.
Love the food, this review is for this particular restaurant. They are very inattentive, everyone I've been there... Almost as if you are bothering them at closing time no matter what time you are there. There is never someone at the counter, when they have to run the card they "need to run it on the drive-thru machine" half of the time for some reason. I'm writing this review from another restaurant bc my friend and I walked out after waiting forever... two others walked after us as well
