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December 2023 by Linda grand
Stopped in yesterday while doing some holiday shopping. Looking to buy a woman’s coat and some flats. There was only another couple in there and two employees. No one even greeted us or asked if we needed help. Needless to say, we spent our money elsewhere. Do better.
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November 2023 by Lee Dwyer (NadiaRox10)
The young lady who assisted me was absolutely fabulous. She found the shoes I wanted for my son so quickly & she was very friendly. The entire visit & transaction was a great experience.
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May 2023 by Ngo pham
We are big fans of Cole HaanBut the manager name Sara let us down!! Story is we bought too many pairs shoes from this store but one of my tennis shoe’s shoelaces holder come loose we unable to repair so we brought back to store to seek help but Sara wouldn’t like to help and she asked us to provide the date of purchase! We bought too many pairs, unable to remember the date of purchase. She pulled all my purchases through my phone number but to refuse to look for the date of purchase. This is our first experience about this store manager.
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January 2023 by Marija D
Clifford was extremely helpful and polite. He immediately greeted me and asked if I needed anything. He was very quick to get what I needed and he made ordering shoes online simple and easy. I really appreciated how attentive he was to my needs- the other sales associates are not nearly as friendly.
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December 2022 by Emily M
I bought a pair of boots recently and the sales associate was very helpful. Even when checking out she directed me towards an online code so I could save a little bit.
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July 2022 by Marija Drozdek
Clifford was extremely helpful and polite. He immediately greeted me and asked if I needed anything. He was very quick to get what I needed and he made ordering shoes online simple and easy. I really appreciated how attentive he was to my needs- the other sales associates are not nearly as friendly.
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June 2022 by Linda Griffin
Stopped by on a Saturday morning because I had seen a cute pair of Cole Haan sandals online and wanted to see if I could try them on in my size. They had the shoe but not in the color and size I needed but I was able to try it on in my size in a different color. The salesman, Larry, was very helpful and offered to order them in my size and color preference and ship them to my home for free. I was pleasantly surprised by his great service.
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February 2022 by Sherry Forbes
I went in today to buy my husband a Valentines Day gift and the Saleslady was Rude and Unprofessional! She ignored me when I walked in then when I went to check out she wanted to take me to another register! Absolutely Not! I called her out to her face which she mumbled under her breath. The Salesmen are Great. George was very helpful. I've contacted Corporate. I mean Can't expect class from an ignorant broad with eyelashes flapping away.
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February 2022 by R G
Good service and great products. Got some sweet shoes that not everyone has without breaking the bank. ?
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January 2022 by Jacqueline Robles
Yesterday was my first time coming into this store and the last one. I was expecting common courtesy and decent customer service, and left completely disappointed by the disrespect to my family. Sales is about responding to a customers’ needs and not saying insults or disrespectful comments. I cannot even describe the awful experience My family and I had, so I urge everyone to be very conscious of where you spend your money. This specific store is not it. If you want a good experience when you purchase Cole Haan products, I suggest a different location or online instead. Don’t waste your time here.
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January 2022 by Joel P
I wanted to purchase a pair of shoes for my mother , honestly I love Cole Haans products and are of really good quality , and all the other stores I have been to were really good . But this location was the worst experience of my life than any store. As soon as I entered the store the store employees didn’t even come and greet me , I had to ask them to give show me a couple of pairs and the sales associate was so hesitant , my mother had just come from india and I am guessing there is a race here which they don’t like. Anyways after that the sales associate disappeared and I had to ask again then this person comes up claiming to be the manager and I asked if there was a discount for a new customer , obv my mom who is from india is a new customer and then the manager starting calling me a fraud!!! Because that’s his perception towards Indians!!! Anyways I started walking out and then the manager took the shoes and ran inside with the shoes saying I am not gonna sell them to “ You people” . It was embarrassing as it was very demeaning towards my mother and me !! I hope corporate Cole Haan takes notice and does something about this!!!!!!! I am mentally disturbed and it’s been more than a day that he said all those things to me and my family . I wish there was a negative star or 0 star rating for this place because it is truly the worst !
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December 2021 by Michael Williams
Best place to buy quality shoes at great prices….the shoes are very comfortable .
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June 2021 by Ryan McMillion
I just purchased a pair of shoes at this location last week they didn’t have my size so they mailed me the right size. No big deal there. The sales person was nice and polite but didn’t really know what he was doing which isn’t something deserving of one star maybe he was new I don’t know. When I got my shoes in they didn’t fit they way I needed to no big deal so I went back to the store and this is where the 1 star comes in to play. I got there and there was one person up front and he was helping another guest after about 10 minutes someone comes out to help and this person is the rudest, most disrespectful and most self entitled person that I have ever run into in a retail store. I don’t know how to spell this persons name much less pronounce it but it started with an S. I love the shoes and the Cole Haan brand but the attitude of your front line employees needs to be respectful and helpful.
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April 2021 by Liron Mor
High quality of sales people, products and vibe. Looks great in and out. You can find a bit cheaper on the internet. Or through their site. But the matching prices. So its good.
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January 2021 by Daniel C
Great stuff