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October 2024 by William Hejnar
Do not go to this store, the lady that works there has poor customer service skills and will lie to you. I went in wanting to buy my girlfriend an Iphone 12 which is on sale for $199.00 for new customers which I wanted to transfer her number from AT&T. First she said that I could not get this price since they are owned by AT&T so it would not be considered a new customer. She then told me that she does not have an Iphone 12 in stock because it is a discontinued phone and I would have to order the phone online. She then tried to upsell me to an Iphone 14 which she told me was going to be $800.00, when I got home I checked the price on line and it was actually $729.00. I walked out of the store and went to another store which had the Iphone 12 in stock and she sold it to me for the $199.00 and was very helpful. This lady is just dishonest and very unhelpful.
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October 2024 by Lo
Lady was rude
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September 2024 by Daria Morgendorffer
My review is mixed. I came here twice and the first time was a disaster. I was transferring from metro pcs and came to this store for the free phone deal. The lady acted as if she could be of NO help. My phone was broke and she insisted I call them for the transfer number or go to the store which was across the street. I went to the store since my phone was broken and metro acted as if they couldn't get the codes and that I would have to call. After the lady told me they would give it to me. So I tried getting it over the phone and did not succeed. I asked if they had a phone I could use and she said no. So I ended up spending my last to get another phone with metro because without my phone I couldn't even get home. (The lady in cricket knew this also. As well as walking back and forth from both stores in the heat. BUT TELL ME WHY I WENT INTO THE STORE YESTERDAY TO TRANSFER AND GET A NEW PHONE AND THIS SAME LADY GOT ME OUT OF THERE IN LESS THAN 10 MINUTES AND GOT ON THE COMPUTER AND GOT ALL THE CODES I NEEDED TO TRANSFER. DID EVERYTHING SHE ACTED LIKE SHE COULDN'T DO THE FIRST TIME. MAKE THAT MAKE SENSE. I honestly still wouldn't have went to that location if it wasn't the closest one to me. Because that made absolutely no sense and I've transferred before and NEVER had those problems.
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June 2024 by Banu KORKMAZ
Helpful, friendly store!
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April 2024 by TONG LIU
Five star reviews! The most perfect experience ever!
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December 2023 by Jay Dub
No stars for a incompetent company, who hires airheads, disrespectful people who have no concept of customer service nor american culture. If i'm told you have to come in on a specific date to pay bill, in which i did. Once there fully explained to store rep what my situation is. She looks up my info shows me the screen which says pay in 24days. I repeat what i said to her once i got there. She says no you don't need to pay anything, your good, So first thing in the am i notice is my phone off. Too much going on in the world. Don't need knumbskull taking space in a store who lacks knowledge of their own company policy. Don't waist your time going to the midway location. Ignorant, incompetent, and racist
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November 2023 by Brian O
Indu ,Thank you so very much for having a wonderful sales associate at the cricket location that I am at she's done a wonderful job for me and everybody who is in this building ,she deserves a promotion
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October 2023 by Erica L.
Nayana was EXTREMELY helpful and informative. She didn't make me feel like a bother at all. Great customer service
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April 2023 by Angela Crockett
Sunny is the best bar far. I highly recommend going to see him for all your needs. He is very knowledgeable and patient because I know I can ask a million questions.. I really appreciate great customer service.
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March 2023 by Victor Soto
This cricket is not any good their employees are liars
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January 2023 by Gregory Beattie
The owner went out of his way to help me. Spent two hours on the phone with my old provider just trying to get them to release the ported number over. Such an awesome, personable individual. Thank You for your kindness and generosity!
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January 2023 by Joseph Nestor
Thanks raja ?Good buy metro ?
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May 2022 by Courtney
Meg and Renu went above and beyond to help me get new service, number transfer (which was nearly impossible from other service provider) and a new phone. These girls are awesome and provided the best customer service ever! Thank you for all your help
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March 2022 by Kala Khan
Good customer serviceEverything thing is fine .but they have to work for phone prices for new iPhone 12-13 prices for switch company customer. The way metro and boost do .
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December 2021 by Raymond Gorcey
Says they dont do trade credit anymore but according to website plus the big sign saying trade carrier for a free 5g phone
