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March 2024 by samuel flaskey
Was here on 10/22/2023for my son’s birthday and it was ruined by older kids that were running and knocked my son over busted his lip. I asked for a manager and waited over 20 minutes and they never came my kids were so scared they wanted to leave. I spent over $300 for nothing we didn’t get to eat our food and the game cards were left on table. I tried to get in touch with the general manager Chris redlund through phone and email he would not respond to me only somebody replied from my google review. This still hasn’t been resolved and I don’t want to get the BBB involved! Update this October will be a year since this happened and they have yet to make it right and the manager won’t even call me
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March 2024 by god help
I never been here but they did so many transactions to my card ! I don’t know where they got my card # ! Talking to police and lawyer to find out
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March 2024 by Trey Fuller
I’m at Dave and Buster in Jacksonville Florida. I’ve waited for a server for over an hour and no one came. I told an employee at the bar and he told me he would send a server. 20 mins later and still no server. I can’t even order food because they say I’m limited to a server. I’ve asked for help twice and haven’t gotten anything. I’m only doing this review because this is the second time I came here and this had happened. The service here is terrible and I don’t recommend this place to anyone not even for a birthday party.7025 Salisbury Rd, Jacksonville Florida,
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March 2024 by Chris Miller
McDonough Georgia was a horrible experience, I did try it 2 times. I will never go there again! Not a dave and busters location. End it, nobody is in charge, children at the bar at 9:15 pm, why???? Bar tender would rather play than serve, server talking to customers like I’m trash. I will not grace the door way of this location again, this is my second attempt. Needs management, I did call the manager to inform him and he was clueless….
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February 2024 by Jennifer Perrino
Homestead waterfront absolutely hands down the most atrocious place I have ever been.Hostess was ignorant. The manager Tay (Theodore was beyond ignorant)They need new management or shut the place down.
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February 2024 by Taco Lady
THEY DONT CARE THEY HAVE THE WORSE PHONE SYSTEM CORPORATE OFFICE WILL NEVER ANSWER THER PHONES YOU CANT EVEN LEAVE MESSAGES THEY DONT CHECK THER MAIL BOX I BEEN CALLING EVERYDAY FOR THE LAST 3 MONTHS
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December 2023 by Pilot
We was at the mall when the shooting happened tonight. My 15 year old was in a jewelry store and ran out of the mall. He ran over to Dave and busters for safety but was kicked out because he wasn’t above age and didn’t have an adult with him. Even though he told them there was someone shooting. I called to speak with the manager and he was very rude and huge up on me twice, after saying “it’s our store policy” this makes me sick!!!! How can you force a child to go back outside, where there’s an active shooter?! Do better Dave and Busters!!!!
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November 2023 by monica yen
I’m giving 5 stars to the corporate office because of someone named Mark who works in guest relations. So many bad reviews with customer service here, next time, ask for someone named Mark, I guess he’s the only one doing his job or the only one who cares about customers.
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November 2023 by Shequana Truesdale
I couldn’t give you guys (Times Sq, NYC) a 0, so I gave y’all a 1. How disgusting was it to have a roach join us during a bday celebration. Then for the manager to know and admit their infestation. Then when asked about the bill we were overcharged for a drink tower, not accommodated. No one wanted to clear our table, sing happy birthday, refund us for the food we got. It was just unhygienically unpleasant. Y’all know better and yall don’t care. I’m calling the city on yall if we don’t hear from anyone regarding a refund, bc if that happens EVERYTHING getting shut down
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October 2023 by Beth Falato
I just spent roughly over $300 at Dave & Busters at Natick, MA. My money was well spent because I was able to stand in line for over an hour to cash in prizes, was unable to get my credit card refunded for 3-5 business days, and had the manager walk away from me when I wanted my money that they owe me. Dave and Busters is over priced and not worth my time .
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October 2023 by TaxFree Homes
DnB corporate is a fraudulent mess. Their time will come.
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September 2023 by Janiece Sample Guzman
What is up with staff charging people a day later for a bill we had already paid for the previous night. Was in the Gaithersburg, MD location, not sure if the waitress closed out the wrong bill or what. Her tablet told us $198. We paid. Minutes later we were approached about an issue, they said there was an error and charged us 93.95 extra to finish the bill as it was supposed to be about 291. Okay cool. Well I wake up the next morning to another charge of 93.95 charged to my account. To my confusion I called in and asked what was this about. How can you run my card again without my authorization is BEYOND me. Manager “Mike” was a bit sassy claiming it wasn’t closed out last night as was just an authorization. That bills don’t “close out that fast”. We told him how so when the 198 not only charged, but posted. Planned on calling corporate but after the reviews I’ve seen I mean what’s the point.
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September 2023 by Nathan Galusha
Waitress swiped our card for the table next to us and our table both!! Charged us an extra $228 without us knowing until we got our credit card statement. Also the food was horrible.Called guest relations who told us they would not do anything to help. Even though they comment on every bad review pretending to help…Each time we called the store to resolve this issue the staff was extremely rude and dismissive, especially the kitchen manager Juan, who was being rude before I even said a word to him. They all kept saying they couldn’t handle the issue and the managers were too busy and didn’t want to talk to us no matter what time of day we called.Finally got to talk to the general manager Stephanie who admitted it was their fault and that we would see a refund within 10 days. 20 days later, no refund…Tried calling Dave and Busters corporate office who sent us an email saying that they wouldn’t do anything to handle this issue for us. They wouldn’t even reach out to the store to try and help resolve the issue. They just told us to call the store again and deal with it ourselves. What a joke Dave and Busters corporate office is.After dealing with rude staff again we finally got to talk with another manager Shannon who said she would let the general manager Stephanie know and look into it and call us back. She clearly lied to us because we never heard back and were eventually told by the general manager Stephanie that no manager there had even heard of this issue yet…Another week later we had to call back 3 more times and deal with staff being rude to us yet again. Especially the rude kitchen manager Juan. At which point the general manager made up some lame excuse about why the refund was never processed.Finally after that uphill battle which took a month of frustration from the time we first called, we got our refund. This place and their employees are a sad example of a business. Especially because all of the food ordered by our party was horrible.After this experience and seeing the other reviews posted with pictures and videos showing mice all around the kitchen we will definitely not be back. What an awful and disgusting place to bring your family.
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August 2023 by brad Young
I was overcharged at your Nashville location and your assistant GM for that location and your corporate rep will not give me a refund. They took every penny I had in my account. I am very angry and no supervisors will call me back. This is blatantly fraud and I will be contacting the better business bureau. Unfortunately I am not the first person this has happened to and I will be contacting that person as well to see how she got her money back.
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August 2023 by J E
Dave and busters used to be an amazing place! The food and drink quality is nothing like it used to be. Do yourself and your family a favor and enjoy the outdoors!!