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February 2024 by Miriam Thimot
Often try to catch this store , however they clothes and locks the door at 6 pm and 6:30 I wanted to purchase the stuff that’s in the window not make a order however was told but we already close the register it really is discouraging to have a store with hours of operation that are not met , I will be notifying higher up as the staff was politely rude
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February 2024 by Daniel Churchman
Do not order -- you won't get your order if they're busy, and they won't do anything to compensate you for their failure.I placed an order for two dozen chocolate strawberries, and paid for Valentine's Day delivery. On Valentine's Day, at 7:50 PM when it hadn't been delivered, I called the store and they assured me that it was out for delivery and would be arriving that day. It didn't.The following day (today), I received a phone call from them informing me it wasn't delivered because "it was a really busy day, and the delivery system got backed up," and offering me either a refund or redelivery. I asked if that was the best they could do, and was transferred to a manager, Lizbeth, who informed me that in fact they would not be offering anything else to make up for their failure.Embarrassingly bad preparation (of course it was busy -- it's Valentine's Day!) coupled with disappointing customer service means you should avoid this place like the plague.
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December 2023 by Sassoun Gostantian
Tasty and fancy. Good for gifts to your loved ones.
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October 2023 by Deborah Sutton
I wanted to cheer up a friend that had been experiencing medical challenges.You are the medicine that truly made the difference!She was so excited about the gift basket.You also delivered it promptly.Thank you. It was a Big Deal!!
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July 2023 by Ali Silva
Fantastic next day service. Included a note to remove a fruit my friend did not like and received a call so we could discuss how to make the arrangement work without it. Understandably cost me a few extra dollars to add in different fruit but was able to have the arrangement I liked. Also, mentioned why I was ordering and the person I was speaking with advised there was coffee included which would not have worked. I hadn’t realized. She was able to take that out. Had I not received the phone call and the hands on attention, my dear friend and her family would not have been able to enjoy this arrangement. I can’t be there personally so I am really thankful that I could send this. Thank you for you help Liz!
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June 2023 by PrettiiB
Strawberries was sour not sweet and the person who delivered wanted a picture for confirmation and didn’t tell me that picture was going to be sent to the sender who I happen to LIKE. I would have combed my hair and looked decent. I called to complain about this and was told they only take a picture from the hand down. Well that wasn’t the case for me. This was the worse experience ever. On top of that I was not compensated nor was any compassion expressed about my complaint. I love Edible Arrangements and hold them at high standards. I’m not so sure I’ll request for them again. This is very upsetting
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June 2023 by Shay L.
Strawberries was sour not sweet and the person who delivered wanted a picture for confirmation and didn't tell me that picture was going to be sent to the sender who I happen to LIKE. I would have combed my hair and looked decent. I called to complain about this and was told they only take a picture from the hand down. Well that wasn't the case for me. This was the worse experience ever. On top of that I was not compensated nor was any compassion expressed about my complaint. I love Edible Arrangements and hold them at high standards. I'm not so sure I'll request for them again.
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May 2023 by Kurt V.
What a great concept this place is...Think flower arrangements, only made from fruit instead of flowers. What a great thing to send someone.The service here is really good. I was looking for food for my daughter's baby shower and I was glad I came here. They guided me to the colors I want and the fruits and designs I wanted.The ambiance of this place is nice, but basic. It is more a pick up and go place than anything else...oh and they deliver too!
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April 2023 by margaret s
Their delivery person made the communication mistake and I had to pay for it. My order was not delivered, and I got charged the delivery fee! Very unfortunate being out of the state and not having my order delivered to my daughter at SMU. I called to verify they could deliver to dorm, not inside! next time I will stick with AFLOAT. They are awesome & SMU alumni.
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March 2023 by Lori Harper
They're always canceling orders through doordash/uber eats. Stop offering it if it's always going to be a problem. No need for a reply ?
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December 2022 by Arpita Deshmukh
Graham crackers and strawberries dipped in chocolate are a MUST try!! No issues with the customer service.
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September 2022 by Becky Zarate
My husband placed an order on Monday 9/12/22 for my birthday on Wednesday 9/14/22 he ordered a dozen of chocolate covered strawberries, and a dozen of roses. He requested for them to be delivered on Wednesday after 9:00 a.m. I did not receive them until 3:00 p.m. I received my dozen of chocolate strawberries, they were melted! He paid for roses! I received some Dead Flowers! YOU GUYS HAVE THE WORST SERVICE
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September 2022 by Rebel Hood
Top notch every time! Always willing to help and have the most professional staff to help with my every needs.
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August 2022 by Chef Stu
Awesome customer service here! I appreciate them for going over and beyond to make things right.My first order had bad strawberries in them with mold . So please make sure you check your produce. I called and spoke with a manager ( not sure of her name) she apologized and offered me to pick up a fresh order in the next few days. I went back to the store with no problems at all they accommodated me with a new Order and fresh covered strawberries. The fruit was so delicious I wasn’t able to snap a picture. Thank you again ?
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July 2022 by D C
Everything was perfect, on time, lovely display, and fresh. Will order again