September 2019 by Yuri
I went to this place and it takes over 20 minutes to get a sandwich. I went again and just left. Only 1 person working and many people ordering . Great sandwiches and food, but had to take my business elsewhere.
August 2019 by Jack Smith
Love it when the staff greets me when I walk in the door, well done! The store is clean, the food is fresh and the self serve drink machine is fun. I had my first ever diet Dr. Pepper Vanilla. Yummy! My favorite sub is the Italian on wheat. My son ordered the Smoke house beef and cheddar brisket. I am thinking that my next sandwich will rhyme with Smoke house beef and cheddar brisket. Highly recommend!
July 2019 by Kim Renita
Visited tonight 8:30, ask for no mayo on one pastrami and only mustard on the other. They both were very dry. I could not find mustard on one and it was a treasure hunt to find mustard on the other.
July 2019 by Tara M
The workers that were at the store tonight looked like they hated their life and had no interest in being there. The 2 African American ladies didn’t say anything to me at all and were staring at the tv the entire time. The man was polite who handed me my sandwich. Point of this is, if you look that miserable working there, work somewhere else.
July 2019 by MinJee C.
Ive been here a few times, usually walk-in and ordered online once. My walk-in order experience has been great. Employees greet you when you walk in and are usually pretty quick at taking your order and getting food out to you. Food is okay. My most recent experience ordering online was pretty bad. Ordered two sandwiches, one came out correctly and one was wrong. I ordered a club and when I got it, it was just ham, turkey, lettuce, and cheese. I couldnt even taste the cheese. Tasted super bland with no sauce or bacon which it was supposed to have. Couldnt even finish it and went to work hungry. My boyfriend's was good at least. Honestly I prefer subway.
July 2019 by Marahya Mora
Fast service and good sandwiches! The large is huge and can easily feed two
July 2019 by Alliyah Edwards
Good food. Not so great service
July 2019 by Roy Weatherford
Always great service and very good food
June 2019 by Jennifer Miller
Love this place! One of the best sandwiches in town. Try the engineer
April 2019 by Daniel T.
employees are clearly illiterate because once again they completely disregarded my requests for my grubhub order. extremely slow as well
March 2019 by J C.
I don't know why every is so bitchy about this place. I've been here several times and always had a good experience. THEY'VE ALWAYS GREETED ME WHEN I ENTERED THE SHOP. I Always get good food, they are always nice to me and get me a sandwich quick.
March 2019 by Tianna Foster
Love this place! My favorite go to is the engineer. It is amazing and service is always friendly and kind. They are quick and polite as they bring your food to you. I always make it a point to.stop In when I'm near one.
March 2019 by Janelle Sanders
The staff here makes me feel stupid, when I’m trying to order my usual. They don’t know common courtesy. They need to hire nicer staff members. Every time I come here I get treated terribly. Besides that the food is great. I would just rather take extra time to drive to a different firehouse subs.
March 2019 by Jay Jennings
Pretty good sandwiches for a chain / fast food place. The staff at this one are ok, nothing overly helpful about them.
March 2019 by Ms Stephanie
Always a great choice. I love the Turkey Bacon ranch sub.
March 2019 by Keahuna Johnson
I knew when we walked into the door I should have turned around, but I LOVE firehouse so we stayed. The employees working today were horrible, older African American lady and 2 African American men. They had a lot of kids hanging Around in the store (which later we figure is the lady’s kids) anyways . . I got the smoke house beef brisket sandwich the sandwich was luke warm some spots of the bread was cold no onions when I asked for extra onions. My gf got the Philly cheesesteak and her sandwich was half cold as well. Disappointed with this experience because it was as if the staff didn’t care it was literally a family hangout. One of the kids was checking the ice machine (as if he worked there) the workers were loud and unprofessional. They need to focus more on the food and customers orders rather than having a work hangout. One customer called cause he was missing a soda and they all laughed and joked about how he better get up and come get it because they weren’t taking it to him. They were Nonchalant when we bought the sandwiches to their attention, my gf refused another sandwich because she was annoyed and ready to go at that point. Btw. I am a African American woman this is not a racist comment, it’s real! I was so embarrassed uncomfortable and disappointed with the service today. I still love firehouse but will not be spending my money @ this location again.
March 2019 by Sharice Baxter
Great sandwiches. Service was a bit slow while we were there but it seemed to be a shift change so that's understandable.
March 2019 by Ryan Robinson
Great service. Bread so fresh it melted in my mouth. Reminded me of bread right out of grandma's oven
March 2019 by Love Them A.
Ordered online and had scheduled to pick up at 815 got there at 819 had to sit and wait for it to be finished also paid for two cookies and to add bacon to one of the sandwiches which never got put on and the cookies weren't in the bag at all we got a large and a medium sandwich which one was a small sandwich so they made more money off of me but gave me the wrong size and when I tried to call up there it says the number is busy have been here before and it wasn't great at all yet I figured I'd give the store one more try and they dropped the ball yet again from now on I'll drive the extra 2 miles to get to one that knows how to follow instructions that's why they are only getting 2 stars from me
March 2019 by Roxanne G
It was my first visit to Firehouse Subs. I ordered the cajun chicken sandwich on wheat with jalapenos! Loved it! Fresh and delicious!! The cashier was super sweet. Order came out quickly too.
March 2019 by Rebecca Davison
The cajun chicken sub is definitely a keeper! The service here was speedy and order was accurate.
March 2019 by Kent P.
Service here is absolutely terrible. I'll just wrap it up real quick... don't go here. Cashier's name is Willie. Date of service 3.07.19. This place blows. *edit* In response to the owner comment... I've been here several times, and every single time has been a disaster. It's great that you're reaching out to those who received poor service and thanks, but I'd like to reinforce how consistently bad the service is here. You're not greeted when you walk in (very unwelcoming presence), and you're rushed through your order. It's incredibly displeasing when staff is rolling their eyes as they make your sandwich, but worse when they roll their eyes when you enter.
January 2019 by Sandy W
It takes forever to get your food here this place is extremely busy and the food is not that good
January 2019 by Lauren M.
We had the absolute worst experience today at this location. My online order took an extra 25 minutes and the food wasn't even good. Everyone in the restaurant was waiting for food and most orders were wrong. No one seemed to care that we had been waiting for our online order for so long and we weren't even offered an apology or a free drink. At one point we were told it would be just 2 minutes, and 10 minutes later someone behind the counter yelled out to us that he was starting to work on our sandwiches. I mentioned that they were supposed to be ready 20 minutes ago and he mumbled something and ignored me. To top it all off, we didn't even get a receipt with the validation code to take the survey.
December 2018 by Gabi K.
Firehouse Subs is my go to Sandwich shop... I was in the area and spotted this one. Firstly how long does it take to make a sandwich when there are only 2 people sitting down. Secondly the lady is RUDE with a bad attitude I have always received friendly service at all Firehouse Subs but wow this lady needs to get a job not working with the public. The only reason for 2 stars is the sandwich was delicious!!!
September 2018 by Hayden W.
This place is soo soo soo slow making your order. There is just absolutely no sense of urgency here. I've come here for lunch and they couldn't be slower. I walked in and there are 6 parties waiting. I must have been waiting for about 20mins or more. The one I usually go to on belt Rd is soooo must faster and sense that people are here on a lunch break from work. Never will come back here. If you're coming here for lunch and need to get back. You will be late.
July 2018 by Coffy Jurai
I am trying to share this picture of my salad I just got from them. Today is Tuesday 7/31/2018. I am at work preparing my salad to eat and there is a Monday label mixed in my salad. Great 3 weeks ago I had a health scared. So I’m really a lot more cautious of what I eat. I just love there sandwiches but this one each time I go. They never give me a pickle. Every sandwich comes with a pickle on the side. I know because I love pickles. And these freaking sandwiches. Me and my bf would go. The first think I look for is the pickle. I don’t have one but he do. So I have to take his pickle. This is upsetting because I can not take this back. Why I am stuck at work and after work it school. When I get out of school you are closed. ( please know I used the tone levels of 6 and 10) !!!!!!!
July 2018 by LeAnn N Bruce B.
I love that they have different sizes of subs as the small size is perfect for me. They are very friendly & welcoming. The food is great & you get allot of it for the price.
July 2018 by Trevor M.
Great, friendly service every time! Always come back to this particular one because of the employees and the welcoming atmosphere, thanks to Diane and Will!
July 2018 by Uzair J.
Excellent service. Friendly management. Made me feel at home and talked to me like friends. That quality of service plus tasty food and you've got a loyal customer