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February 2024 by Javier Romero
Best!Great management team, they handled my tire issue.My car is calibrated aligned for green.Worth the wait!This is the best location.I came in today also for a different issue and they had me in and out in an hour these guys are the best Firestone in the DFW
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February 2024 by M S.
I took my car there a little over a month ago for a new battery and an oil change. Literally the two easiest things a car needs. Before I got home that night the check engine light came on and the next morning the car wouldn't start. I called them and they said bring it over and they would look at it. I brought it over and it was night because I had to work and one of the guys went out and looked under the hood at the battery in the parking lot and I was told that they didn't clean off one of the terminals all the way like they usually do (I'm unclear as to why I didn't get that done like they usually do) but "it seems fine". Over the next several weeks until now it has continued to not start, and about a week after I took it to have it looked at I called back and told them that, and they said well you can bring it in and we'll run a diagnostic but if it's not the battery then you'll have to pay us $100 and something dollars for the diagnostic. Ridiculous. My car has not stopped falling apart since I brought it to your place for two very simple services, and you want me to pay you more money to figure out why that is. I don't know if it's because I'm a girl, but I simply could not believe that was their reply to me. Think twice.
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January 2024 by Donna Shuler
Fast n efficient
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January 2024 by Viviana Armario
Very good service ? ?
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January 2024 by Thanathip Angsanunt
The gentleman here is so nice, very good service. I will come to change my tires here again.
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January 2024 by Teena Friedel
Adam is the most knowledgeable and customer service expert. THEY ARE ALWAYS there for me, even on. the phone . I really don’t understand why he isn’t the manager. I trust him and have the best experience when he takes care of my car! !
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January 2024 by Mike House
The technicians found a coolant leak while changing the oil. The problem was analyzed, and the causes fully explained. I was very pleased with the explanation and the professionalism, and courtesy. The repair was completed while I waited.
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January 2024 by Seandhi vincent
I have a company fleet vehicle and I always come to this location even though there are others closer to where I live. The employees are always friendly and prompt with service. Outstanding Customer Service
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December 2023 by Rickie Lindley
They were able to get us in and out the same day, the price was reasonable, and they answered our questions.
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November 2023 by Ninad Mali
Do not bring your vehicle to any Firestone especially this one. I brought my car here for an oil change and wheel alignment and they ended up doing a transmission flush. Granted Firestone is taking the proper steps to rectify this however this is the second time Firestone has messed up on this particular car. They have lost my wheel lock and then blamed it on me. They didn’t put the splash guard under the car on properly and came down on the highway a hour after picking up the car. So in summary save yourself some time and headache and take it anywhere else.
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November 2023 by Giorgio Karageorge
Guy at the counter too pushy n heard him lying,he made a nurse who came with a flat tyre spent close to 800. He said tyre is not repairable,suggested new one,then 2 new ones coz it wont be balanced. Then 4 tyres. He even said that whell alighnment was needed. Maybe balancing but not alignment bro.Another day saw his daughter on the counter n him baby sitting her!
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October 2023 by So Al K
This review is based on my interaction with the manager Alonzo Hutchins. He has absolutely no idea of what customer service is. He is arrogant, unpolite and condescending. He is confusing pragmatism with lack of customer service skills. It is a shame because I actually had a good interaction with other members of his team on different occasions that I took my car for service at this location. But if he is the manager i am not interested in having any business with this establishment. They are literally at least 3 other options for autocare around them. Save some time, have a better experince by making sure you get someone that has an idea of what customer service is.
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September 2023 by makeba Owens
Poor customer service!! I had an appointment here but the customer service was so bad from the beginning I said NO. This guy was rude and talked to you were bothering him. Going somewhere where professionalism, respect, and appreciation exist!!
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September 2023 by James Davis
The worst. Didn’t fix what I requested (the pair of wheel bearings, they only replaced one). Replaced my new front struts which were fine. The one replaced wheel bearing failed in a week and they acted like they couldn’t hear anything. I had to go to another garage and pay to get it replaced along with the other one they failed to replace. Also, tried to tell me my tires needed replacement which was not true and then cold called later to try to sell me tires again. So, in the ten days they had my car, they replaced new struts for $1000, didn’t fix my wheel bearings, and then only replaced one which failed in one week and they then pretended they could not hear it. Never go to Firestone!
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September 2023 by Guerdina F.
I had a Plat tire and they were pretty quick to get me in. I had end up getting 2 new tire and discount
