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December 2023 by Cathy A.
THis bank is not BBB Accredited. They have a rating of 1.28. They have many complaints. Check with BBB before you would consider banking with them. I would rate them a zero but I had to choose a star.
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May 2023 by D G M
I have been a customer for many years (more than 10 years) and never had a issue until today the Branch manager Andrea Huerta was really rude and No patience at all. We observed how she was treating a new employee really mean and unprofessional in from of the customers. The assistant manager CA Gonzalez the way she was explaining the policy was very aggressive and rude when I ask her. Definitely not coming back to this branch. Due to those reason I am sincerely thinking of changing banks.
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May 2023 by M G
I have been a customer for many years (more than 10 years) and never had a issue until today the Branch manager Andrea Huerta was really rude and No patience at all. We observed how she was treating a new employee really mean and unprofessional in from of the customers. The assistant manager CA Gonzalez the way she was explaining the policy was very aggressive and rude when I ask her. Definitely not coming back to this branch. Due to those reason I am sincerely thinking of changing banks.
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February 2023 by Top Hat
Not really likening the idea of banking in a store like this. To many people.
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November 2022 by Geraldine Owens
The manager was very knowledgeable and prompt, and her service reap have always been ready to assist.
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September 2022 by Melinda
One of the reasons i liked this bank because it was open on Sunday! My only day off!! Now i have to wait till Monday to deposit anything. Also they need a deposit drop at every location. Just so inconvenient!
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July 2022 by Bonnie Bizzell
Worst customer service at Wynne wood bank ,the employees stand there and hold a whole conversation with my money in their hands as I wait for it .Go to any of the other banks except this one.
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March 2022 by melinda Dakota
One of the reasons i liked this bank because it was open on Sunday! My only day off!! Now i have to wait till Monday to deposit anything. Also they need a deposit drop at every location. Just so inconvenient!
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March 2022 by EL PINCHE JUAN
Bad service and they take there time to take care of the coustmores.Hate this bank
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September 2020 by Matthew Whittington
Great a different atm this time
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July 2020 by young kc3
The branch supervisor and other employees are rude. They like to try to argue in front of people. Online says they close at 7, but employees said they closed at 6. So don’t even try to get there at 6:01 or they won’t even cash your cash. I DO NOT recommend this bank and will be switching soon. This branch needs to be closed or hire better employees that have better customer service. I wouldn’t even give them a star if it wasn’t required.
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May 2020 by Luis Rivera
Great Customer service
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May 2019 by Sergio Suarez
Excellent customer service and personel!! And great bilingual service
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May 2019 by Callisha Parks
Need customer service Improvement badly
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March 2018 by Jimmy O.
The ABSOLUTE WORST BANK EVER! DO NOT BANK HERE! These guys ruined a special day for me. Today is my last day in Chicago and wanted to pay off an engagement ring that i was going to surprise my GF with as soon as I got home to Texas. I owed a little over $2500 on the ring and have well over that in my account. As i swiped my card to pay, it kept declining. I knew i had 3 times that amount in my account so I was confused. So I called the bank and they informed me that my daily spending limit was $1500. (I understand fraud protection so this is fine) I asked them how to increase my limit to purchase the engagement ring and they told me i have to type my pin and social to the automated system. I did that and it kept transferring me to rep after rep telling me the same thing. I asked them for another way cause obviously this way was not working. They told me I have to fax my ID, account #, and to raise my limit to a certain amount for them to grant my wish. I asked them how much should i raise it to for me to be okay and they told me $3000. So i left the jewelry store, took an Uber to Fedex to send the fax, confirmed they received the fax, and took an Uber back to the jewelry store JUST FOR MY CARD TO STILL BE DECLINED! I am angry at this point. So I call back (for what seemed like the 6th time and a total of about 2 hours on the phone) and told them that my card was still declined. They then told me that your card was declined because your spending limit of $3,000 was surpassed. I asked them how it was possible because I just sent the fax. They then told me that charges from several days ago just now came in today and went toward your daily spending limit. (Mjnd you those charges came from the down payment on the ring) So I told them why didn't they inform me and to raise the limit so I can purchase the ring and they told me I could not raise the limit for a second time. These people have literally taken access away from me for MY OWN MONEY. I'm now in the airport on the way back to houston without a ring I've already paid 75% on because i don't have access to my own money. They aren't compassionate and they don't work with you. All i wanted to do was have a special moment with my future fiancé. The first thing I'm doing when I get back to Texas is closing the entire account. I would not recommend this bank to ANYBODY! Jimmy O.
