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February 2024 by Kate
Who does the ordering for this store??I’m so over making the trip to Northpark, because I get an email leading me to online- ( seeing stuff I like)come to your store to try on, only to find a store FULL of uninteresting, uninspiring, nothingness!!!Everything is soooo boring! And not to Bragg, but to make point) not a day goes by that I don’t get compliments on what I ware, from various places) and someone asking me where I shop?Please put someone in charge of stocking, that has taste!!Thank youI will also note- I get this question- from all age groups , walks of life, clothing items that seem to appeal to all…. Point being , I know boring , blah ,clothing when I see it-
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October 2023 by Miguel Morales
I guess my previous review was erased? The sales associates won't greet you if you're a person of color. I walked in for an interview and was not greeted. The sales associates just stared. I noticed they greeted everyone else that didn't look like me. The workers here give BIG KAREN ENERGY.
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May 2023 by Jennifer C.
I'm 50 and have been to this Free People location several times in the past few years since I moved to the Dallas area. I've never been mistreated in fact quite the opposite I've had a positive experience.
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April 2023 by Jules Magpantay
Shop here all the time, everyone is so sweet and helpful!
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February 2023 by Nathaniel Votano
Salesperson was extremely helpful over the phone even double checking size for me before I made the trip. I think her name was Victoria. Great service especially during the busy holidays.
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November 2022 by Krystal Hills
This is my favorite store! During my experience today, Gia and Emma were extremely helpful — heck every womb in the store was a beautiful soul! Such an awesome experience. Thank you for your love and hospitality. ??
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November 2021 by Leali L.
Great selection, love the brand. However, customer service is nonexistent in this location, not even a acknowledgement of me being in the store. I walked around with several items on my hand, more than one "wanna be" sales girls waked by me not even offering a dressing room. I really needed help and more items but I got no help offered at all. The dressing room girl had no idea on sizes and or helping with suggestions. Got to the register and the girl at the register had no expression whatsoever, not a hi not a thank you. It is a great beautiful store, it would help to train all these young girls customer service skills. The worse ever.
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July 2021 by Kelia A.
Disgusting staff. Look down, treat you so differently if you don't look a certain kind of way. disgusting how snobby and "you're nobody just a body" attitude the staff gave off. Literally got the door closed in our faces !!!! as we were walking towards the door but they were letting other people in right after we walked up away then looked at us through the window as we walked away as if we beneath them. Like "how dare you even consider walking towards our store." It was very discouraging smh just when I give human nature a little bit of hope, nope it was sickening like we still live in a world where there's prejudice without even hiding it...but I don't wish ill. Good luck with the business.
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April 2021 by Pamela Muhammad
Great Selection, even the Sales are great. Great shopping and the Managers and the girls are super welcoming! We always have good convo! My favorite store!
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February 2021 by Henry Jones
Online customer service was fine. In-store was horrible and confusing. 3 workers debating how to exchange.
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January 2021 by Mackenzie C.
I returned a dress here and they made a mistake processing it so they have placed a hold on my account. I don't love that I am being hindered by their mistake.
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January 2021 by Mel V.
I love going & shopping here - awesome sales section. The women here are super friendly & helpful! I hope its not because Im black-ish (mixed chick) & they're merely following me, because that would be super disappointing lol. I used to work for this company (YEARS & YEARS AGO) and they did subtly lean into racially profiling (funny thing is, when I worked there it was the CAUCASIAN girls being little joanne the scammers)- but the locations at NorthPark just seem to have nice people who like the clothes and like working there. I like the vibes of FP, its one of my fav stores, and this one's pretty nice. Everyone here is super friendly, helpful, and they have a great selection. Maybe I just expect people to be nice to me because why wouldn't they be- I'm delightful - and am being naive lol!!! Seriously I visit FPs in every city, especially when I (used to) travel - and this one's cool. Come shop here.
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December 2020 by Shonda Miller
Mack helped me choose a top for upcoming engagement photos today, completely efficiently based on a hopeful idea I shared with her. Stellar customer service and much appreciated!!
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September 2020 by Ezra Skeete
Kayla was extremely helpful and fun to talk to. Helped my complete my outfit.
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September 2020 by GADDAM JYOTHI
Unique designs.